Homebox  Bewertungen 

They were nice on the phone but didn't really tell me everything like a management fee of 15 quid and I asked has to repeat a question which was also dismissed

WHATEVER YOU DO, NEVER GO TO HOMEBOX EVER

- Did not receive my contract extension
- Took months to update my account
- Took 600+ pounds of my account, not acknowledged that they stole money
- Now threatening to take me to court? While my account has been set to autobilling
- Have been trying to resolve it for months! They are fully responsible

Do not deal with these people.

ALSO I PAID! THIS IS NOT ACKNOWLEDGED AS PROVEN BY THE REACTION, THEY HAVE STOLEN MONEY AND DO NOT INTEND TO PAY! I HAVE BEEN PAYING ON AUTOBILLING.

I moved out from my flat on the 5th of June and let both Homebox and the utility provider (British Gas) aware of the date. However, until now, I could not claim my Electricity and Gas credits back.
I have contacted BG directly and they have issued my final bills, which have dates from the 14th and 26th of June. However, have been in touch with Homebox since the 5th of June and the communication is terrible. It really feels that they are trying to gain more time. Following the communication with the support team today, they told me that the resolution from British Gas could take up to 6 weeks (from today!!) which is completely unacceptable, given they have already issued the final bills.

helped me a lot and made me understand thanks Daniel

Great service from Jimmy

Not a fan of being railroaded into using this service

very helpful

Answered all my questions clearly and explained each steps carefully and clearly.

Mr Alex B was very helpful straightforward and clear I’m very pleased with the service !!!

I just received notice from my building management notifying me that Homebox IS NOT an appointed or authorized utility service provider for the building and I should not have been contacted by them. If my data has been compromised or I face any financial distress or loss from this encounter, I will be looking to escalate.

It’s a scam. Avoid.

Hasan was really helpful and got me exactly what I needed

I left my London apartment on 24th April and notified Homebox. They had been taking £211 per month from my account for Electricity. I have been using on average £90 worth per month. I have been trying over the past three months to get them to release my refund, without success. I am getting desperate and may need to resort to claiming back through a solicitor as this firm is not registered with the Ombudsman!
Natasha

You have replied that a refund was issued on 15th July. I have not received this money. Please can you let me know the account to which the funds were sent. I also need a closing statement from Homebox.
Natasha

Thank you. Refund received now.

What made my experience great was a really helpful member of staff called Brittany, she came back to me very quickly, was very polite and I felt like she actually cared. Knew what had to be done and got it done without anyone having to get stressed. Great experience.

Avoid Homebox and whoever they partner with like the plague.

They’ve been pulling a single bundled Direct Debit from my bank for more than 3 years, charging me £15 a month to "manage" my bills, but they didn’t provide a single actual electric bill in my name the entire time and literally refused to. I've now closed the account and still have not received a reconciliation and refund in five months.

Once I finally got into the Modulr transaction logs, I found out exactly where my money was actually going: They were taking a monthly cut right off the top of my electric payments before the money even reached the supplier. They paid themselves first and left the actual energy account a mess. This was something they outright lied about or perhaps lied by omission depending on who you ask.

If you told me all the money was going to the supplier to only find out it wasn't....I'd call this dishonest and misleading at best. Not to mention not disclosing what the tariff is, I'm sure something will be very wrong if I look into that too.

They quietly syphoned off an extra £2 every single month for "payment processing fees" and a "free perks" app from Vaboo. These were completely undisclosed and they literally changed my online dashboard view to try and cover their tracks and pretend it had always been that way.

To top it all off, they refused to send me any electric bills in my name, this includes the actual supplier as well. Electric supplier is trying to pass the buck back to Homebox, completely ignoring that they are the supplier who let this happen. TPIs like Homebox are unregulated in the UK, but this will change very soon. In the meantime they think they are untouchable because of this grey legal void...they couldn't be more wrong.

Still in a dispute as they need to refund me a huge sum. If they don't very soon, a solicitor will likely get involved.

EDIT:
I appreciate that my complaint remains under investigation, and I look forward to receiving your final response.

For clarity, my concern is not simply that these amounts formed part of the Homebox service fee. My concern is whether those allocations were transparently disclosed to me at the time as well as charging my account random costs above what I've been quoted, together with the other issues raised in my complaint, including the absence of electricity bills in my name, the delayed account reconciliation, the incorrect opening meter reading, the lack of a tariff sheet for the tariff I was supposedly on, and the discrepancies in my billing.

My complaint also raises questions about historical changes to the customer dashboard, transaction records and downloadable invoices, as well as the lack of transparency surrounding the roles and responsibilities of the organisations involved in administering my electricity account.

While I appreciate that an investigation is underway, many of these issues have required repeated follow-ups over several months before receiving even partial responses, and several important questions remain unanswered.

I have approached this matter patiently and in good faith, providing extensive evidence whenever requested. I hope your final response addresses each point raised, rather than only selected aspects of my complaint.

I will update my review once your investigation has concluded so that it accurately reflects the final outcome.

Matt was pleasant and really helpful in setting up my account

Thankful to the very efficient and quality service from Matt Stanley.