Homebox  Bewertungen 

Homebox was great. Very simple for me as a foreigner to ensure all bills were taken care of. Well worth the price and Hassan was great in helping to me to move out and stop all relevant bills from creating more costs for me post move out.

Good communication and service.

Homebox missed payments on our behalf. They had unclear billing amounts, with discrepancies between energy provider bills and what they charged us. Started charging us for a service without informing us, this was then removed when we complained and cancelled our service with Homebox.

Terrible company. When I left them the member I spoke to over WhatsApp was very blunt and in my opinion unprofessional in how they communicated.
Then they never sent me a email or WhatsApp message regarding return of the old router. Then they decided a week or two later to tell me I had a fine of 50quid to pay because I didn't return it when they never told me from the get go I had to so I had got rid of it. Terrible company and con artist over charged too go to EE I save it self 20quid a month and got the same speeds. Do not use

Email communication can be a bit more timely.

Friendly, helpful staff who explain everything in easy to understand detail.

Good to deal with

Brice was very helpful and got my issues sorted promptly, very smooth experience from him

Alex made everything so quick and easy and broke down all the info I needed to know!

Easy to use and customer communication is so good

I was going to badly review Homebox because I HATED using them. When I was overseas for MONTHS and my bills kept increasing I could only email them and never get any good answers or replies stating why. Even after sending in my meter readings from the concierge and gotten very passive aggressive emails back and forth with extremely slow replies. Jimmy is the ONLY PERSON who was meticulously detailed enough to actually help me investigate what was going through my account, and was the ONLY PERSON AGAIN caring enough to ask about why my bills were extremely high at £400 in a 1bed apt as well. Jimmy is literally the only redeeming dude in everyone I contacted, helped me sorted out everything I wanted to know within 14 minutes. So I'm giving 5 stars instead of 1 just because of him.

However I will not be joining Homebox again because of the previous experiences.

I have had no interaction with home box.
Someone was supposed to all me to set up direct debit.
Before that I tried to sign up to get 5% discount but link didn't work. I have no idea what is happening

Brilliant customer service

Really impressed with Homebox. The service itself is great, but what really stands out is the customer service. Whenever I’ve needed help, the team have been friendly, responsive and genuinely interested in getting things sorted.

It’s refreshing to deal with a company where you can actually speak to someone who takes ownership of the issue and gets back to you quickly. Everything is made simple and straightforward, and nothing feels like too much trouble.

Would definitely recommend Homebox.

I appreciated Jenni's fast and helpful response to my email inquiry - she resolved my issue straight away. Great stuff!

Great experience

Awful company. Overcharge for ridiculous admin fees, make the prices up as they go. I was FORCED to use this company and their customer service is shocking.

I communicated openly months ago, yet their lack of competence really shows.

AVOID THESE SCAMMERS

I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business hours, but Jimmy made sure to return my call and also followed up by email to ensure there was an open line of communication between me and HomeBox. He was incredibly helpful, professional, and patient in answering all of my questions, and took the time to make sure that I had everything I needed. I really appreciated how straightforward he was about the whole process and how he made sure I left the call feeling reassured and with all of my questions answered.

All the best!
Elaine

They were recommended by our relocation agent when we moved to the UK from Australia. They didn't pay the monies we paid them to British Gas on the same frequency, and didn't pass on all the payments (On my electricity account, I paid 16 times, and they paid on 12 occasions). When I queried this, after multiple enquiries I was then told that we were liable for an admin fee from British Gas. When I phoned British Gas, they indicated there was no admin fee on the account. Slightly better on the gas account - I paid 16 times and they passed on 16 payments...but then there was the "admin fee". I'm out of pocket by a combined total of £625 over both the gas and electricity accounts.