Homebox was great. Very simple for me as a foreigner to ensure all bills were taken care of. Well worth the price and Hassan was great in helping to me to move out and stop all relevant bills from cre... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business h... Mehr ansehen
Homebox missed payments on our behalf. They had unclear billing amounts, with discrepancies between energy provider bills and what they charged us. Started charging us for a service without informing... Mehr ansehen
I was going to badly review Homebox because I HATED using them. When I was overseas for MONTHS and my bills kept increasing I could only email them and never get any good answers or replies stating... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Kontaktinformationen
24-128 Kemp House City Road, London, EC1V 2NX, London, Vereinigtes Königreich
- 0208 106 1894
- support@homebox.co.uk
- homebox.co.uk
3,8
Gut
2557 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
"AVOID
"AVOID — Blocked my energy switch twice and ignored me for 45+ days"
"I signed up with Homebox through my letting agent in December 2025. When I tried to cancel in May 2026, they ignored my emails for weeks, quoted inflated cancellation fees , blocked my energy switch to a new supplier TWICE, and made an unauthorised deduction from my e-wallet. Even my letting agent tried to contact them on my behalf and got no response. I am now escalating to the Energy Ombudsman. Sadly this seems to be a pattern — other reviews show customers having bills go unpaid while Homebox keeps collecting money. New to the UK and deeply regret trusting this company."
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Homebox
Hi Owolala,
We're sorry to hear that you're unhappy with your experience.
We would like to clarify that Homebox is not an energy supplier and is therefore unable to block or prevent an energy switch. We'd like the opportunity to discuss the concerns you've raised and review your account with you, so we will be reaching out to you directly.
The Homebox Team
Awful service
Awful service. Our money has effectively been withheld. According to our contract, any credit remaining on our account was due to be returned at the end of our tenancy (August 2025), but we still haven’t received it.
I would not recommend this service. They have repeatedly blamed third-party companies, such as British Gas, for the delay in refunding us. The only positive is that their customer service team does respond, but despite this, no real progress has been made.
We’ve been trying to resolve this for a long time, so I’d advise anyone considering signing up with them to be cautious.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Homebox
Hi Thomas,
We're sorry to hear that you're disappointed with your experience and understand how frustrating the delay has been.
We'd like to clarify that Homebox does not hold customer funds. Payments collected for your utilities are forwarded to the relevant suppliers, and any credit refund must be returned by the supplier before it can be passed on to you.
We have requested your refund from the supplier on numerous occasions and have provided you with evidence of these requests. We sincerely apologise that this has taken so long, but unfortunately the delay is outside of our control. We will continue to pursue the supplier and arrange your refund as soon as we receive the funds.
The Homebox Team
Very efficient and courteous service
16. Juli 2026
Bewertung ohne vorherige Einladung
Scam, dont bother signing up
1. My bills are not being paid to the suppliers eventhough Homebox has been taking the direct debit and the suppliers are chasing me. Its been 3 months now.
2. In the intial sales/signup call, sales did not disclose that it would be a contracted and paid service, which I feel was misleading. Had I known this, I would have directly set up with the suppliers as I have done previously. I want to challenge this as I remember this not being disclosed.
Very poor service, extremely poor customer service.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebox
Hi Usman,
We're sorry to hear that you're unhappy with your experience.
We've reached out to you directly so we can discuss the concerns you've raised. Having reviewed your account, we can see that you completed your sign-up online, where the pricing, service fees and terms of the agreement were clearly displayed. You were required to review and accept these before your account could be created.
We'd still like the opportunity to look into the issues you've raised regarding your bills and work with you towards a resolution.
The Homebox Team
Easy to set up the utility bills with…
Easy to set up the utility bills with options clearly explained. Great for people who are planning to move to UK.
14. Juli 2026
Well Holly rushed me through the whole…
Well Holly rushed me through the whole process, didnt informed me that there will be a £86 coming out of my account as a subscription fee and then £137 again at the end of term. Not happy with it
13. Juli 2026
Antwort von Homebox
Hi Natali,
We're sorry to hear that your sign-up experience didn't meet your expectations.
We understand your concerns regarding the information provided during the sign-up process. A member of our Sales Team will be reaching out to you directly to discuss your feedback, explain the charges on your account, and answer any questions you may have.
Thank you for taking the time to share your experience.
The Homebox Team
Holly H was very nice and helpful with…
Holly H was very nice and helpful with setting up bills!
14. Juli 2026
Bewertung ohne vorherige Einladung
Cancelled withing 9 hrs
Had the sales call today. I felt rushed and when I asked for details of the offer in writing, I was told by Alex B, 'This is not how we do things. We set it up and then you receive confirmation email with details AFTER you signed up'
Fell for the salesman rattling through numbers and asking for the payment details.. Cooling off period is 14 days. I cancelled within 9 hrs from the call so hopefully this can be erased like never happened.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Homebox
Hi Katinka,
We're sorry to hear that your sign-up experience did not meet your expectations.
A member of our Sales Team will be reaching out to you directly to discuss your feedback and your cancellation request. We appreciate you taking the time to share your experience, as it helps us review and improve our processes.
The Homebox Team
Service great delivery great
Just help customers when needed for service and communications
8. Juli 2026
Antwort von Homebox
Hi Lynne,
Thank you for taking the time to leave your feedback. We're sorry to hear that you felt our communication could have been better.
We can see that you reached out to our Sales Team rather than our Support Team. We've now contacted you directly so we can better understand your concerns and provide any assistance you need.
The Homebox Team
Antwort von Homebox
Hi Femi,
We're sorry to hear that you feel this way.
We understand this review relates to your sign-up call. A member of our Sales Team will be reaching out to you directly to discuss your experience and understand your concerns.
We appreciate your feedback and hope to have the opportunity to put things right.
The Homebox Team
Seamless process and under 5 minutes…
Seamless process and under 5 minutes had everything set up.
10. Juli 2026
Bewertung ohne vorherige Einladung
Easy, friendly and fantastic customer service
Berfin was absolutely fantastic from start to finish. She made setting up my utility account for my new rental property quick, easy, and completely stress-free. She was friendly, professional, and took the time to explain everything clearly, making sure all my questions were answered. The whole process was seamless thanks to her excellent customer service. I really appreciated her help and would highly recommend Berfin to anyone needing assistance. Thank you!
9. Juli 2026
Amazing customer service from James
Amazing customer service from James
Clear information and
Helpful
7. Juli 2026
Use with extreme caution
Use with extreme caution - after a pretty hard sell from our letting agent (Johns & co) my student son signed up to use Homebox services for a one bedroom flat. £15 per month for their services to sort out all bills seemed reasonable. The experience was terrible. They said they needed to collect £275 PER MONTH for the bills for a ONE BEDROOM FLAT!! In the end they only ended up sorting out the electricity bill for us (all other bills we still ended up having to sort out ourselves!), getting what we thought looked like a good tariff until we realised we were paying £1 PER DAY of commission to Homebox for the privilege of having that tariff! The monthly electricity bills averaged out at around £40 so we were almost paying as much in commission! Also we had always told them that we were signing up for an eight month lease but when we gave notice they tried to charge a FOUR MONTH cancellation fee! In my view, don’t go near them - but if you do keep your eyes open. Their portal is very un-user friendly so you get no feel for the monies in and out (hence why we had no idea about the £1 per day charge).
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebox
Hi,
We're sorry to hear that you were disappointed with your experience.
Unfortunately, we haven't been able to locate an account from the information provided in your review. We'd appreciate the opportunity to look into the concerns you've raised, so please contact us with your son's full name, the property address, or the email address registered on the account.
Once we're able to identify the account, we'll be happy to review the points you've raised regarding the monthly payments, services provided, account charges, and the cancellation fee.
The Homebox Team
Alex was very nice to talk to
Alex was very nice to talk to. Helped me feel at ease about the gas electric and internet.. lovely customer service very well spoken
6. Juli 2026
Great service!
Great experience! Thank you for helping me set up my utilities efficiently and making the process easy and stress-free.
7. Juli 2026
Bewertung ohne vorherige Einladung
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