Homebox  Bewertungen 

Explained everything thoroughly, went through everything step by step to make sure we were comfortable with everything explained to us

No notes perfect communication and clarity

Signed up to Homebox a year ago with the promise that they would manage everything. Turns out that my electricity provider has not received the meter readings I have been submitting to Homebox so it looks like I have been overpaying. When I said I wanted to close my Homebox account for non performance they said if I do they will charge a cancellation fee. Really? I would suggest that there are better service providers than this lot

Matt was extremely helpful throughout our conversation and assisted me smoothly with all my questions. Thanks to his support, we were able to set up the utilities with ease.

Brittany was really very kind and helpful to me. Thank you very much

They created the account within 5 minutes but when i wanted to cancel it within the cooling off period, there is nobody to help or support. After creating they disappear

I spoke to Lee and he was very helpful, making the process nice and easy!

Great experience, spoke to Lee who helped me simplify my bills!

It all felt very simple and easy.

When I eventually moved house and wanted to cancel my account I was reassured numerous times that all bills had been settled. Cut to a month later when every single one of the suppliers who were linked to Homebox started chasing me for large amounts of money for bills still outstanding. Terrible end to the service.

So easy and simple all in one place for the utilities. It removes the headache of calling each one and the best things is it’s just one easy monthly payment to cover them all. Definitely will be using them again if we move

100% RECOMMENDING everyone to use these.

Awful - I had to use them when I was renting a few months ago, always getting the bills wrong, charging for what I don’t know and my bills always astronomical. I have not been in the rented property and in my own flat for several months now but today I was contacted by them as they thought I was back in the rental. Don’t use this company just pay your bills the normal way.

My experience with Homebox has been extremely disappointing.

Within the first few months of using them as a third-party provider for my Wi-Fi, I was charged for a service that wasn't even being provided. Despite raising the issue, I never received a proper explanation or resolution.

Throughout the year, I also received letters from different utility providers claiming my accounts were in debt. This was alarming because I had always made my payments to Homebox on time. It became clear that the problem was with Homebox failing to pay the providers promptly on my behalf, which caused unnecessary stress and confusion.

When I logged directly into my accounts with my electricity and other utility providers, I found that the accounts were not actually in debt. Instead, the balances matched the money that was being held in my Homebox "e-wallet". This left me confused as to why debt letters had been generated in the first place when the funds to cover the bills were already available.

When I tried to cancel my account because of these ongoing issues, I was informed that I would still have to pay the £15 monthly fee until the end of the contract year, even though I no longer wanted to use the service. This made an already frustrating experience even worse.

I expected a service that would simplify managing my bills, but instead it created more problems than it solved. Based on my experience, I would not recommend Homebox.

Good service - Holly was incredibly helpful in getting everything sorted ahead of my move!

The Homebox adviser was very professional and courteous. He made everything easy and understandable.

It was really good conversation and helpful

They were nice on the phone but didn't really tell me everything like a management fee of 15 quid and I asked has to repeat a question which was also dismissed

WHATEVER YOU DO, NEVER GO TO HOMEBOX EVER

- Did not receive my contract extension
- Took months to update my account
- Took 600+ pounds of my account, not acknowledged that they stole money
- Now threatening to take me to court? While my account has been set to autobilling
- Have been trying to resolve it for months! They are fully responsible

Do not deal with these people.

ALSO I PAID! THIS IS NOT ACKNOWLEDGED AS PROVEN BY THE REACTION, THEY HAVE STOLEN MONEY AND DO NOT INTEND TO PAY! I HAVE BEEN PAYING ON AUTOBILLING.

I moved out from my flat on the 5th of June and let both Homebox and the utility provider (British Gas) aware of the date. However, until now, I could not claim my Electricity and Gas credits back.
I have contacted BG directly and they have issued my final bills, which have dates from the 14th and 26th of June. However, have been in touch with Homebox since the 5th of June and the communication is terrible. It really feels that they are trying to gain more time. Following the communication with the support team today, they told me that the resolution from British Gas could take up to 6 weeks (from today!!) which is completely unacceptable, given they have already issued the final bills.