Heatmiser Bewertungen 

Efficient and fast service. The product was as described.

It doesn’t work as instructed - can’t pair it to the gen 3 hub

Great brand in general and this item specifically — very small, slim, so can be installed anywhere. Easy to connect.

efficient decisive advice

I have heatmeiser within my home with thermostats in each room due to heating using IR panels. The house is Grade 2 listed and im trying to make this as energy efficient as possible (no gas). Jordan Davies was the support representative who spent a lot of time with me going back and forth to find the right solution retrofitting new heating elements and heatmeiser equipment. The knowledge I learnt regarding the system is something you dont usually learn unless a technology support rep explains how it works. Jordan educated me and made me understand how to get this all working in sync and how to get it all wired up correctly by giving instructions for my electrician. I cannot praise this level enough and for myself - working for a tech company, I know how important it is, not just to fix or find a solution but to get the explanation of what the problem is and how it all works.

Electrical Contractor installed a Heatmiser thermostat/controller in our new home, to control our radiator system upstairs, whilst we had Wunda controllers controlling the underfloor heating downstairs.
The heatmiser continually fail to maintain the set program upstairs during any power outages. We would call the contractor every time to reset the controller following a power outage. Please note I’m a 77year old who is not into these modern systems, so had to accept that the heatmiser always needed resetting after any auto-re closure or power outage. Now the contractor no longer exist I have to try to resolve this ongoing issue.
So today I spoke to the Heatmiser technical support team to advise me on this situation, only to be told that they use a capacitor to maintain the program during a power outage. I explained that this has never been the case and that after every outage we had to reprogram the unit from new. He asked us when it was installed I said 5-6 years ago, to which he responded that it was no longer within it warranty period. Of course this is the case, but the unit was never fit for purpose, Yes the Electrical contractor was at fault for not resolving the issue, and we accepted that this Heatmiser was not designed to maintain a program on a power outage, it reset using the factory setting. I would like to stress nowhere in the documents supplied does it says that the set program is restored following a power outage, so we were blind to this fact the unit was faulty.
The annoying part was Heatmiser technical support was unhelpful and wasn’t interested in listening to my dilemma, and as such I would suggest that others should consider using thermostatic controllers of the Wunda design, as they have performed faultless during this same period.
Heatmiser need to make it clear in their documentation that their Thermostatic controllers should maintain any set program during any electrical outage. This would then clearly help us end users to realise there is a fault at an early stage whilst the unit is still under warranty.
I am so annoyed even the electrical contractor didn't realise the unit was faulty and now at 77 I’m left to resolve the problem at my cost.

Lots of issues setting up hub and to get in touch with team - always a long wait. They refuse to call you back even if part way through an investigation. Although usually knowledgeable when they do answer.

I have invested over a £1,000 in the thermostats and hub and therefore reluctant to change but would not recommend based on how time consuming this is . I have hub to make life easy. This is a pain

The fact that EU vat and duty is due is not transparent on the website. Also the only available courier FedEx charges an extra dispersment fee on top of the shipping charge. This should all be calculated at the checkout - very poor!

How on earth did this get over 4 on other reviews. The thermostats are so hopelessly complicated they are unusable. I have had them in a new house for over a year and have been totally unable to set some of them even as simple thermostats - and if you have one working from the plumbers setup they lose their settings when the batteries run out!

Around Xmas period I rang sales to ask a few questions about a product, the operative was well versed about the products they sell. I did not need to speak with Technical Support as all questions were answered, great customer service and the best thing is that the phone was actually answered and I spoke with a real person, instead of a CHAT BOT. My part arrived the next day, Great Logistics in place.

Arrived on time, great communication after my order was placed.

Excellent product , delivered fast … not much more to say !!!

The service has been excellent and the system extremely useful, however for the Nesostat V2 the back panel has failed on 3 of the devices, requiring a full replacement each time as it would appear Heatmiser will not supply the back panel by itself. At £80 odd this is unnecessarily expensive each time. ok they lasted 7/10 years but still !!! I should add the connector broke on the front end too one one thermostat. Hopefully V3 is more reliable.

Easy to order

Brilliant product has totally transformed our heating.

Brilliance. Delivered.

Thank you

Helpful advise before purchasing a replacement thermostat and it arrived quickly.

Very annoying system to use. I have a number of their thermostats in my apartment. A number do not work even though they have only just been installed, replacing broken Heatmiser predecessors. Eg the temp in my bedroom has remained at 24 for days despite the thermostat set at frost mode (ie no heating above 12). Other rooms remain very cold despite thermostats turned up.

Pairing my phone has been a nightmare.

I am on their help line now 15m in and caller number 5.

All the engineers who have visited to help say Heatmiser is a nightmare and can’t understand why they have such high market share.

Very easy to install and no specialist help required. Installed in my home on 7 thermostats without any trouble.