Dealing with a new-Mini, to replace simple time clock and room stat in 25 year old house. Installation was straight forward for my plumber, and once we sorted the wifi password, the App installed an... Mehr ansehen
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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I reached out to Heatmiser because I wasn't 100% sure how to proper set up and use my thermostat, and I couldn't be more impressed with the support I received. Jordan responded to my email within ju... Mehr ansehen
The problem with the Heatmiser system is that it is so complicated that you can’t resolve any issues without having to call the tech support. They are helpful when you get through ( if a little patro... Mehr ansehen
After ordering the incorrect products and getting stressed. Mark Brawn at Heatmiser was superb. Patient and took time to really understand what I needed and advised me along the way. I would really... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Heatmiser we have long term partnerships with heating installers and heating equipment manufacturers across the UK and we would like to feel our attention to detail, superior control products and support are the reasons our partners choose us. All of our designs are uniquely Heatmiser. We take great pride in the products we craft and we believe listening to our customers over the past decades has enabled us to create some of the smartest heating controls on the market today.
Here to Help
Vom Unternehmen geschrieben
- Dedicated to offering Superior Products and Service
- We want all of our customers to be 100% happy with their purchase and the support they receive when they call or email us. If something wasn't quite right or you feel we could have done better, let us know by emailing feedback@heatmiser.com Of course you can also call us on 01254 669090. Heatmiser Customer Care Team
Kontaktinformationen
Unit 1-5 Hurstwood Court, Mercer Way, BB12QU, Blackburn, Vereinigtes Königreich
- 01254 669090
- sales@heatmiser.com
- heatmisershop.co.uk
4,3
Hervorragend
3501 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great I am sure but I needed it to…
Great I am sure but I needed it to control the hot water as well and it doesn’t! Back to square one!
29. Dezember 2025
Antwort von Heatmiser
Hi Gilllian,
We can do hot water as well, email us at support@heatmiser.com and it may just be a change of modes or an extra item needed. We will make sure the system works for you.
Antwort von Heatmiser
That's fantastic to hear! Thank you for the 5 starts.
Not bad
Pros:
The thermostats were sent very quickly.
Cons:
1) The courier didn't ring the doorbell and said I wasn't home.
2) Brexit (VAT + tariffs)
18. Januar 2026
Antwort von Heatmiser
That's sad to see we are missing a star due to Brexit and your local postman not ringing the bell. But we are glad we got the product to you very quickly, and we hope it is performing as intended.
If there is anything we can help with, please feel free to contact us.
Mark was very responsive to emails and…
Mark was very responsive to emails and when my problem wasn’t solved , he suggested a call…..then send clear details of what I should then do and it worked. Thanks mark
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
That's amazing to hear! Mark is great, and we will be sure to let him know about this review. Thank you for the 5 stars!
Excellent product and customer service.
12. Januar 2026
Antwort von Heatmiser
That's what we aim for! Thank you for the 5 stars, and if there is anything else in future you need, please feel free to ask.
Antwort von Heatmiser
That's what we aim to do! Thank you for the review.
So thankful
So thankful you have things that match products brought years ago
Beck to having toasty toes ;)
10. Januar 2026
Antwort von Heatmiser
That's Great to hear, glad your Toes are back to being toasty!! We always make sure the customers are happy and warm.
Delivery date keeps being moved back
Delivery date keeps being moved back, at this rate winter will be ovet & iI will not require it!
13. Januar 2026
Mark was great.
Mark was exceptionally quick in replying to my email. No phone calls as I’m profoundly deaf. He sorted the issue very very quickly. Emails back and forth. All to the point. Very pleased. Now have my app back up and running.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Glad Mark could be of help and that the system is up and running again! If you need any help in the future, Mark and the rest of us will be happy to help.
Fixing an issue with the App.
First of all 1 hour and 20 mins initially waiting on someone to answer the phones was painful; advice received did not remedy our issue.
Upon sending an email, Mark took on this issue and did not give up until he'd it sorted; turned out to be the use of an apostrophe in a kids bedroom name i.e. Kate's Bedroom. Delete the apostrophe and the thermostat no behaves itself.
Great system; installed in two properties with under floor heating and it's working great thus far.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Glad Mark got you going, that was a tricky one! We understand the pain on hold at this time of year. We are looking to improve that as best we can. to prevent the frustration. Good to hear you think the system is great and all is working well!
Antwort von Heatmiser
Thank you for the Review, great it got there super speedy!!! Hope you are enjoying the system at it is working well. if there is anything else we can help with please let us know.
5 stars
5 stars, i live in the Netherlands heard so much about Heatmiser online and through you tube, perfect solution for my underfloor heating install. but ordered and delivered in 2 days.... wow!
9. Januar 2026
Antwort von Heatmiser
That's fantastic to see, we hope you are enjoying the product and it is working well for you!
Heatmiser were super responsive
Heatmiser were super responsive with a software issue on the hub, and rolled out an update as soon as I reported it. Admittedly the timing was probably a coincidence, but it does show they noticed it and dealt with it as soon as it arose.
They also were excellent at communicating with me, which was appreciated.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
We always aim to please! and great your system is up and running again. if there is anything else we can help with please let us know.
helpful and friendly
Had a really helpful and positive experience with customer care team when we had a gremlin in the system. Friendly service and problem fixed. The best customer care experience I have had in a long time.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
That's amazing to hear! I will be sure to let the team know. If anything else pops up we will be sure to help.
Human support
I had to troubleshoot my hub after it went offline. I couldn't find what I needed in the FAQs (hence one star off) so I raised a support request. A human engaged with the problem. This took a few exchanges and it was the same person throughout. He found the document I need and I was able to resolve my issue and get everything working again. It was refreshing to deal with an informed person.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Glad we could be of service! We are taking steps to improve our FaQ system. and if you were to have any issues in future hopefully it may be worthy of the big 5 stars by then.
Great item for great value
Great item for great value. Quick delivery and easy to install.
8. Januar 2026
Antwort von Heatmiser
That's what we aim for! We hope you are enjoying the product.
I very rarely give a five star review…
I very rarely give a five star review to any company.. But Heatmiser have been faultless. There has been emails and phone calls after our underfloor heating suddenly switched itself off giving us a living room of 13°.
I am a woman over 70 with an 82-year-old husband, so people you could just dismiss on the phone, and most companies do.
But no, the gentleman who answered patiently took me through the countless pressing of tabs on the small computer on my wall to reset the programme.
The next day when it stopped once again, I rang and spoke to Jordan, who took me through the different pipework and functions of our system, located in three different areas of our house, that looked so complicated… he even sent me a photograph of the piece I was looking for to adjust.
In the meantime, he suggested to call a plumber which I did, I was told eight days before they could get to me.
But last night at 8 o’clock I managed to locate the small silver box, with the help of the guy Next Door, and we slid the slider across and you wouldn’t believe it this morning the heating came on and we’re now at 17 degrees, so getting there slow slowly!
Thank you so much, your service was fully appreciated… and puts our faith back in good old British service.
With kind regards,
Carole
PS, I’ve been trying to order a chair from John Lewis this week. I hope they’re listening because they could certainly learn a lot from you !!
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
You was a pleasure to deal with Carole, Hope the house is still warm and if there is anything else you need in future you know where We are.
Comically bad design
whoever designed this - why do you hate people? We had 4 adults spend 30 minutes trying to figure out how to set the temperature and failed. With instrucutions, with chatGPT, with instructional videos. Insane.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
That's not great to hear at all. we try to make them as easy as we can but improvements can always be made! feel free to email us at support@heatmiser.com and address the email as FAO Jordan with your number and I will be happy to talk you though getting the system up and running.
Antwort von Heatmiser
That's great to hear, if you need anything else in the future you know where we are!
Antwort von Heatmiser
Not good at all, if you have still not received your order we can look into this for you. we always aim for next day where possible and is disappointing this was not the case for you. if there is anything we can help with please let us know.
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