Heatmiser Bewertungen 

4-5 years after installing our first control unite, we had to get a new one (UH8-RF) and eventually we also replaced all thermostats (now using neoair v2) and after 10 years the last actuator just broke (replaced with Danfoss) which appear to be of a better quality. Also no customer support doing weekends when you have time to solve problems. And don’t get me started on how difficult it is to engage with their interfaces on the thermostat and app.

App is great, thermostats could be better.
Manual interface is incredibly annoying on thermostats - particularly the inability to escape from a programming function when you accidentally click the wrong button; unfortunately, you have to scroll through the entire process of a particular function to be able to exit it.
I have four thermostats one of which was never able to connect downstairs when first installed and then a second lost connection after two months.
It seems that my problem was actually to do with the Wi-Fi signal. I have now remedied this by repositioning my router and hub, but the Wi-Fi tech within the stats could do with improving as no other devices I have seem to have an issue connecting with the router.

Great service and very professional

Excellent products easy to setup and use. First class delivery and support service.

Very good heating products, very fast delivery and very good customer service.

Arrived the day after order placed. The remote plug works well relaying signals from wireless Heatmiser thermostats and sensors. Very few signal dropouts now.
All in all, very pleased!

I would give it zero stars if I could.
I have a kitchen and a completely separate utility room with these installed. 2 years ago the utility room malfunctioned. I tried to follow the manual - which is ambiguous in its description of thermostat and clock functionality, and apparently had inadvertently turned it off. The plumber set the settings for me and I can now use it again. In the meantime the kitchen has reset itself - without me touching it, and despite having a timed variable sequence programmed, maintains the kitchen at 17 deg C through the night and day, and I do not know how to set it back to follow my programmed in time and temperature settings, and fear inadvertently switching this one off as well.
I am not stupid. I have worked on fault finding for linear accelerators successfully throughout a 40y career, and successfully repaired them. I cannot afford keeping the kitchen at a constant 24 hour 17 deg temperature, and do not wish to waste the energy doing it. I am going to ask my plumber to install a different option, as I cannot keep calling him out for such a trivial matter.
I have put today's date, but this has been ongoing since November last year.

OEM first class ..
Im a class of their own ...super...

Ordered (came fast)
Fitted (worked as it was supposed to)
Good product

Spoke to Mark at tech support.one of my under floor heating thermostat, s wasn't working he told me what maybe the problem. I did the check it was the backplate. Ordered the part arrived in good time, now replaced and all okay.Thankyou mark.

Prompt delivery, easy to set up, just need to master the jargon and the settings.

I've an older system, 2018, and used the Helpline to ensure I got the correct system. Installed it yesterday and all floors now working exactly as they should. New zone fitted and installed on system - very straightforward. Up and running, great to have heating again in the kitchen!

I changed my internet provider recently, but could not get my Neostat app to re-set after this, despite several unsuccessful attempts. I am pretty hopeless with practical things and was really beginning to despair. I finally phoned Neostat support and was put through really quickly. I spoke to Mohammed who was incredibly helpful. He talked me through the process for re-setting each and every one of my 3 Neostat hubs throughout the flat, just as I was doing it. It was absolutely wonderful seeing each hub come back to life on my phone, so that I can again control the heating when I am out of the flat.

Mohammed was sensible, knowledgeable and patient, with a great sense of humour. He is a fantastic asset to Neostat and to anyone lucky enough to deal with him! Thank you so much Mohammed!

Wrong delivery address and poorly worded instruction and 5 failures in under 4 years @ The York Bridge Club

Mark was absolutely fantastic. I had issues with heating system for weeks with developer providing no help. Withing minutes Mark had sorted everything out and got my heating working again. Very much appreciated.

Excellent service and very attentive.

Terrible service, my old hub broke, so bought another one, although this was a year later, app now changed and when I try connect with an iPhone app just shuts down,
Used an old android and cot connected but won’t let me add thermostats, customer service via email are a waste of time, telling me to use the app that I’m already using, if I wasn’t renting I would switch to some other app controlled heating, but for now just using heating manual

Awful piece of kit. Set up and interface is not intuitive at all. Manual is dreadful. Supposed to control hot water as well but can't set it up separate from the heating so no hot water in summer. Customer hated the interface and I had to re-fit the old one!

Easy to negotiate the website. Selection and swift receipt of goods was excellent.

Answered an email enquiry same day… even after working hours … much appreciated!