Heatmiser Bewertungen 

Technical help over the phone was very good. The equipment and app are all easy to install and use. i have an 8 zone underfloor installation and it's very impressive.

Sean F did a great job of assessing our requirements and finding a solution
Great customer care with a quick result
Thank you

Technical support accurately diagnosed the problem and suggested the necessary replacement part. Once ordered it was received within two days. Excellent service throughout.

Tech support was ok but I was given slightly misleading information because the tech guy didn’t check my existing system setup. I wanted a Neo hot water controller to link to my Neomiser app and was advised I also needed a Neo-hub Gen3 so I ordered one. Fortunately I double checked that my existing Neo-hub Gen2 would be ok. The sales team were epic and incredibly helpful, cancelled my order before dispatch and I received amended order in a couple of days. Really like the Neomiser app, all’s good.

Delivery and quality of the product
Also easy to set up

The wireless Air Sensor arrived safely but I am still having connection problems. I have sent a detailed explanation.
J Thorley

Excellent product and very quick delivery

Really helpful, very fast response

Clear advice by friendly staff, and excellent products

Jordan was excellent and guided me through the problems i was having.

Having made a mistake setting up my neoAir Heatmiser were patient explaining the various steps after me undertaking a factory reset of the neoAir.

Fast delivery and good information all the way

i have purchased 4x neoair thermostats, the UH8 wiring centre and a neohub in order to control it via alexa as advertised. it has not worked for 3+ months and am being ignored by heatmiser customer service.

Update - they contacted me after leaving this review and looked into the issue which was caused by amazon/alexa. It took a while but now it has been resolved and update received. Thank you

Order was dealt with in an efficient and timely manner

Ordered items have not been delivered or dispatched no tracking information

I moved into a new house with Heatmiser thermostats that had never been connected to the NEO hub. After several failed attempts to connect myself, I called Heatmiser and spoke with MOHAMMED who provided exceptional customer service in taking me through every step I needed to remotely update my hub and then add each thermostat to the system - all done in a friendly, helpful and highly knowledgeable way.

I would not hesitate to recommend Heatmiser to anyone as it is highly unusual for a company to provide such a high level of support and service for a system several years old.

I'm 64 and find digital thermostats terribly difficult. However when I called Heatmiser today for help, my short wait was well worth it. A gentleman called Mark instantly gave a comprehensive response, and even emailed me step by step instructions that he'd typed out specially so that I can refer back to them in future if necessary. Top marks for knowledge, also for courtesy. What more could a dinosaur want?

The heatmiser neoHub and app makes heat settings really easy and flexbile, a must have.
Customer service is very responsive and helpful

Backplate on my system failed. Ordered new plate online, delivered 3 days later. Bing, bang, bosh…..

Support team were very helpful in confirming compatibility of the NeoHub G3 with my existing set up before purchase. Website contained lots of detailed information and the ordering process was super easy and with next day delivery! Really pleased with the NeoHub. Having the ability to control and check my heating usage via the app is wonderful. Would highly recommend this product.