After ordering the incorrect products and getting stressed. Mark Brawn at Heatmiser was superb. Patient and took time to really understand what I needed and advised me along the way. I would really... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My phone call was answered quickly. Mohammed in technical support was polite and patient whilst I explained the problems I was with encountering. He explained the reasons behind the issues I was havin... Mehr ansehen
Had enough, paid a fortune for this system, it works without the neohub but after having this added it's caused nothing but problems. Time changes infront of your eyes, set it to correct time all of... Mehr ansehen
Unternehmen hat geantwortet
Excellent help provided by the technical support team to a non technical customer. Went the extra mile with advice and patience to assist me in re connecting my wallet stats. Not just one person but... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Heatmiser we have long term partnerships with heating installers and heating equipment manufacturers across the UK and we would like to feel our attention to detail, superior control products and support are the reasons our partners choose us. All of our designs are uniquely Heatmiser. We take great pride in the products we craft and we believe listening to our customers over the past decades has enabled us to create some of the smartest heating controls on the market today.
Here to Help
Vom Unternehmen geschrieben
- Dedicated to offering Superior Products and Service
- We want all of our customers to be 100% happy with their purchase and the support they receive when they call or email us. If something wasn't quite right or you feel we could have done better, let us know by emailing feedback@heatmiser.com Of course you can also call us on 01254 669090. Heatmiser Customer Care Team
Kontaktinformationen
Unit 1-5 Hurstwood Court, Mercer Way, BB12QU, Blackburn, Vereinigtes Königreich
- 01254 669090
- sales@heatmiser.com
- heatmisershop.co.uk
4,2
Gut
3497 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Request for a manual
I requested a manual for my V4 thermostat to customer support by email on the Sunday evening and received it in pdf format on Monday morning.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!! they are always mean a lot. if you need anything else you know where to find us.
Fair price and quick delivery
3. Mai 2026
Antwort von Heatmiser
That's what we aim for! Thank you very much for the 5 stars!!!
Excellent Product and service
Recently purchased the new neoFlo Heating Pack with an additional 11 neoFlo Smart Radiator Thermostats. My order arrived the following day. Installed and set up the Neohub G3 and thermostats in a few hours using the Neo app. It was very quick and easy to change the old radiator valves to the neoFlo Smart Radiator Thermostats. Nice clear instructions via the app. Everything now up and running perfectly, minimum effort. Great product
29. April 2026
Antwort von Heatmiser
Thank you for the 5 stars!! We are glad you like the flo's and find are easy to use.
Technical Support
I had some communication issues with my Neo thermostats. Jordan at the service desk was excellent and very patient with me, as I am not at all technical. Got me back online and saved me calling out an engineer to fix it.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
That's great to hear and we hope the system is still working perfectly. If you need anything else please feel free to ask. Thank you for the 5 stars!!!
Easy online experience following a…
Easy online experience following a phone call where the technical guy was very helpful. Very prompt delivery.
22. April 2026
Antwort von Heatmiser
That's great to hear! Thank you very much for the 5 stars!!
Mark provided excellent technical…
Mark provided excellent technical support, would highly recommend
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!! We hope everything is performing as should with your system and if you need any more help you know where to find us.
Great advice, quick delivery
Clear advice when I called. told me exactly what part I needed and it arrived much quickern than expected in <48 hours
21. April 2026
Antwort von Heatmiser
Thank you for the 5 stars!! We hope everything is now set up and working great. if you need anything else you know where to find us.
Neo Hub V3 not staying on line.
Hi All, I have 10 thermostats and Neo hub recently installed. The thermostats seem to working fine - newly installed on the electric underfloor heating. The Neo Hub gen 3 is basically not staying on line - it is on line for a number of hours and then disconnects and does not reconnect automatically. The technicians that installed the system have tried everything liaising with Heatmiser but no joy so far. They have not received their final payment so they want to resolve the problem but it has been months now. I am based in Portugal and would like to resolve the problem. We have 1GB fiber to the home and don't have issues with other systems installed - Sonos, Hue and mesh wifi.
____________________________________________________________
Well, I am happy to announce that Heatmiser have come through and fixed the problem I was having with the Neo Hub. I had to wait but it happened. Thank you Heatmiser - well done.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the updated review. and for the 5 stars!! We always do our best. If you need anything in the future don't hesitate to reach out and we will be happy to help.
RF unit was fried during EDF smart…
RF unit was fried during EDF smart meter installation. Replacement came very quickly & worked straight out of the box
13. April 2026
Antwort von Heatmiser
Thank you for the 5 stars!! We hope everything is up and running great now.
I emailed Support about an issue…
I emailed Support about an issue exporting data from Heatmiser and got a speedy response from Mark which resolved the matter immediately
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!! Hopefully the data gave you a good insight into the heating. if you need anything else you know where to find us.
Helpful with advice and fast service
Helpful with advice and fast service, nothing to not like.
14. April 2026
Antwort von Heatmiser
Thank you for the 5 stars!! They are always appreciated. We are glad everything was spot on, and if you need anything else, you know where we are.
Excellent customer service
Excellent customer service. Could not be any better.
My system had a hardware failure so a hub needed replacing and a bespoke re setup. Their support talked me through every complicated step. This system is as great as it is complicated. Today I learned that should it go wrong, there is excellent support to fix it straightaway.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you very much for the 5 stars!! They mean a lot to us. If you need anything else, you know where to find us.
Heatmiser neostat V2
XHeatmiser neostat V2. These were already installed when we moved in 3 years ago. They've been nothing but a pain. The main problem is the random resets that regularly occur meaning that the date and time are wildly out negating any control over the heating. I would recommend staying well away from these. I'm fitting Salus controls which from previous experience have been excellent and have a remote head which is great.
Thanks for the offer of curing my mains supply continuity, but may I point out that much of the UK is prone to brown outs and blackouts and this should have been addressed in the product design. Apparently there are devices called batteries that can maintain the clock during outages. You should try them sometime.
In the the meantime the Salus is fitted and working well.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Good afternoon, thank you for the review. If the date and time are resetting, that might suggest power is being lost to the unit, and they are resetting. If this is the case, please drop us an email at support@heatmiser.com with FAO Jordan in the email, and we will take a look at getting that sorted for you.
Edit: Our products come with a capacitor to keep their charge during a power outage. and we would have been happy to look into this for you. If there is anything more we can do please let us know.
Antwort von Heatmiser
Thank you very much for the 5 stars! If you need anything else, you know where to find us.
Antwort von Heatmiser
Thank you very much for the 5 stars; they are always appreciated.
Antwort von Heatmiser
Thank you very much for the 5 stars!!
Mark answered my question straight…
Mark answered my question straight away, giving easy to follow instructions. Really pleased!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!! We will let Mark know. If you need any more help, you know where to find us.
As others have said
As others have said, I would give it zero or even negative stars if I could. As Matt K on Jan 14 said "Why do you hate people?"
The whole thing operates as a timer to control when heating and hot water are on or off. So why call the heating part of that story "heating" and the hotwater part "timer". And why have such a poor manual that in many places gives instruction which doesn't match what is on the screen?
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Hi David, the timer mode on the stats is just that, a time clock, while in your case, you are using it for your hot water. We do have other users who use the timer section for other functions, secondary return pumps, towel rad's, immersion heaters ect. So, in calling it a timer, we made it multipurpose. If you are unsure of the controls, drop us an email to support@heatmiser.com with FAO Jordan in the title and your number, and I will give you a call when it best suits you. I will be happy to talk you through the controls so you can be 100% confident.
Great Equipment and Service
Technical help over the phone was very good. The equipment and app are all easy to install and use. i have an 8 zone underfloor installation and it's very impressive.
1. April 2026
Antwort von Heatmiser
Thank you very much for the 5 stars!! They are always appreciated. We are glad you find it all easy to use.
Great customer care
Sean F did a great job of assessing our requirements and finding a solution
Great customer care with a quick result
Thank you
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
That's great to hear Sean did a great job, Thank you for the 5 stars!
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