Excellent help provided by the technical support team to a non technical customer. Went the extra mile with advice and patience to assist me in re connecting my wallet stats. Not just one person but... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We asked several quite involved technical questions at 9.02am today, we had an answer to them all by 9.36am, it is a long time since I have had that level of service from a technical department respon... Mehr ansehen
Unternehmen hat geantwortet
Had enough, paid a fortune for this system, it works without the neohub but after having this added it's caused nothing but problems. Time changes infront of your eyes, set it to correct time all of... Mehr ansehen
Unternehmen hat geantwortet
First of all 1 hour and 20 mins initially waiting on someone to answer the phones was painful; advice received did not remedy our issue. Upon sending an email, Mark took on this issue and did not g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Heatmiser we have long term partnerships with heating installers and heating equipment manufacturers across the UK and we would like to feel our attention to detail, superior control products and support are the reasons our partners choose us. All of our designs are uniquely Heatmiser. We take great pride in the products we craft and we believe listening to our customers over the past decades has enabled us to create some of the smartest heating controls on the market today.
Here to Help
Vom Unternehmen geschrieben
- Dedicated to offering Superior Products and Service
- We want all of our customers to be 100% happy with their purchase and the support they receive when they call or email us. If something wasn't quite right or you feel we could have done better, let us know by emailing feedback@heatmiser.com Of course you can also call us on 01254 669090. Heatmiser Customer Care Team
Kontaktinformationen
Unit 1-5 Hurstwood Court, Mercer Way, BB12QU, Blackburn, Vereinigtes Königreich
- 01254 669090
- sales@heatmiser.com
- heatmisershop.co.uk
4,2
Gut
3494 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely brilliant
I really can't rate them high enough. The response was almost immediate. The knowledge was 'spot on' with the advice on setting up a couple of functions on the thermostat. I had felt totally frustrated and helpless with my little knowledge of todays tech. Calmness came over me when my problems were rectified by Mark. Thank you.
8. Juni 2026
Bewertung ohne vorherige Einladung
The Replacement part I needed was…
The Replacement part I needed was delivered promptly. Thank you!
1. Juni 2026
Fast delivery.
31. Mai 2026
Antwort von Heatmiser
Thank you for the 5 stars!! They are always welcome. We are glad you got a speedy delivery.
It arrived very quickly but hasn’t been…
It arrived very quickly but hasn’t been installed yet so the 5 stars is for the promptness of delivery.
27. Mai 2026
Antwort von Heatmiser
That's what we aim for,, Thank you for the 5 stars, they are always appreciated.
Woe betide you if batteries fail
I’ve had it for 6 years. It generally works well but woe betide you if the thermostat battery fails. You may only notice this when you find yourself sweating in 35C as the heating is on in mid summer after it goes into failsafe mode*. You then have to ‘pair’ it again to the receiver, a process which would try the patience of a saint. Apart from the complexity of the process, the physical thermostat does not respond easily or reliably to the user pressing its function icons or words. And if you delay more than a few seconds, it reverts to the beginning and you have to start over. Nightmare.
Otherwise it’s fine
*Heatmiser’s response to my review is helpful, thank you - I was not aware you could disable the failsafe mode
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Hi Mike, to ensure you get the batteries changed in time, make sure you are using cheaper alkaline batteries, as this will give the system a notification that they are low. Lithium ones, such as Duracell, will not.
If you give us a call on 01254 669090 and press 2 for tech support, or email us at support@heatmiser.com, we will talk you through turning the fail-safe off, if you wish to do so.
Thank you for the review
Very good service
26. Mai 2026
Antwort von Heatmiser
Thank you for the 5 stars!!! They are always appreciated.
Prompt delivery of a thermostat battery…
Prompt delivery of a thermostat battery tray. Thank you.
19. Mai 2026
Antwort von Heatmiser
Thank you for the 5 stars!! We are glad we could get the issue fixed for you.
Antwort von Heatmiser
Thank you for the 5 stars!! They are always appreciated.
Excellent service and great value for…
Excellent service and great value for money, highly recommended
18. Mai 2026
Antwort von Heatmiser
That's what we aim for!! Thank you for the 5 stars and recommendation. They are always well received.
Antwort von Heatmiser
Thank you for the 5 stars!!! you know where to find us if you need anything.
Absolutely wonderful service
Absolutely wonderful service, even forgave my mistake on incorrect checking of product received. They answer the phone immediately and very polite, resolved my query without making fuss or asking "20 questions".
Received replacement neoStat V2 replacement PSU back plates, I replaced one, and it functions fine, others are spare, saves buying a complete thermostat which can costs 5x or more than back plate.
No hesitation in recommending Heatmiser for their product and excellent service.
14. Mai 2026
Antwort von Heatmiser
That's what we like to see!! We are glad we could be of service and thank you for the 5 stars.
Urgent and effective support provided
I required urgent support from Heatmiser this morning outside business hours and sent an email.
A positive and clear response was received virtually by return which provided the solution.
Thank you Heatmiser/Jordon
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!! They are always welcome. and we are glad to get you sorted when you needed it. you know where to find us.
Fast response and answered all my…
Fast response and answered all my questions with all the info needed.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!!! That's what we aim for. If you need anything else, you know where to find us.
My presales enquiry was answered very…
My presales enquiry was answered very quickly and thoroughly.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars! If you need anything else, you know where to find us.
Had enough
Had enough, paid a fortune for this system, it works without the neohub but after having this added it's caused nothing but problems. Time changes infront of your eyes, set it to correct time all of a sudden it's changed to wrong time, caused no end of grief, switched it off and everything is working fine. Outdated, useless, clunky and pointless. System is not fit for purpose
3 heating engineers all with over 30 years in industry and 2 younger more savvy with all things tech couldn't sort it.
Would NOT recommend
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Morning Karen, that's not a great start to using the kit. Will be an easy fix, however. Please email us support@heatmiser.com and put incorrect time in the subject from the email address you signed up to the app with, and we will update the hub for you. We apologise for the inconvenience this will have caused.
Antwort von Heatmiser
That's what we aim to be! thank you very much for the 5 stars they are always mean a lot.
Request for a manual
I requested a manual for my V4 thermostat to customer support by email on the Sunday evening and received it in pdf format on Monday morning.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatmiser
Thank you for the 5 stars!! they are always mean a lot. if you need anything else you know where to find us.
Fair price and quick delivery
3. Mai 2026
Antwort von Heatmiser
That's what we aim for! Thank you very much for the 5 stars!!!
Excellent Product and service
Recently purchased the new neoFlo Heating Pack with an additional 11 neoFlo Smart Radiator Thermostats. My order arrived the following day. Installed and set up the Neohub G3 and thermostats in a few hours using the Neo app. It was very quick and easy to change the old radiator valves to the neoFlo Smart Radiator Thermostats. Nice clear instructions via the app. Everything now up and running perfectly, minimum effort. Great product
29. April 2026
Antwort von Heatmiser
Thank you for the 5 stars!! We are glad you like the flo's and find are easy to use.
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