I replaced a grounding sheet that was no longer working. I purchased the grounding mat and have been sleeping well over 7 hours a night, which for me is a welcomed change. I wake up feeling refreshe... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I appreciate the lightness of the shoe, however, I do not see the Copper infusion thruout the shoe. It only has a Copper bead on the underside ball of the foot. I also did not realize that I had... Mehr ansehen
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The shoes were delivered much sooner than I expected. I have a very narrow, difficult foot to fit but these are perfect. Even if the grounding doesn't do anything for me, they are the most comfortabl... Mehr ansehen
Unternehmen hat geantwortet
Order#10585 Worse customer service. I received multiple mats without any plugs so mats are useless without being able to use electricity. Emailed multiple times but no response after 1 reply from Kri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Grounding.co, we provide grounding products to reconnect you with Earth’s energy, promoting balance, well-being, and relief from discomfort. 🌍
Kontaktinformationen
Vereinigte Staaten
- +15162122806
- info@grounding.co
- grounding.co
3,4
Akzeptabel
103 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 53 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Nice at how close the shoes are to… I am disappointed however that after my two walks my feet are hurting. Tried one walk with socks and one without. The copper studs are hurting my left foot.
Surprised at how close the shoes are to the description. Looking forward to trying them on my next walk!
Message for Roshelle
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Teresa, I’m Roshelle, Operations Manager here. Thanks so much for this. I’m glad to hear the shoes were as close to the description as you expected, and I hope you enjoy trying them out on your next walk.
Enjoy your walk, Teresa, and if you ever need anything from us, just reach out to our support team and mention Roshelle.
I want to rate this a zero!!
Roshelle told me to email and put her name on it, she never gave me the exact email to send it to which makes it very suspicious, and the call still drops when I try to call the phone number!!After sending an email to the one on the website and putting Roshelle's name on it, I still have not heard from Grounding.co on returning my shoes and getting a refund. Would rate this as a zero if the option was there. This company is terrible!!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Debra, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Not receiving a response after reaching out about your return and refund is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. We’ve requested your order details and contact information through Trustpilot so we can locate your case and follow up with you directly. Once we have those details, I’ll make sure your request is properly followed up and that we assist you with the appropriate next steps for your return and refund.
We sincerely apologize for the lack of communication and the frustration this has caused. Thank you for giving us the opportunity to look into this and put it right.
It must be working!!!!…
I have been utilizing the flat sheet for over a week and have received top sleep scores on my Apple Watch for the first time ever. It must be working
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Robin. Thank you for sharing your experience, and we’re so pleased to hear that you’ve been getting top sleep scores on your Apple Watch since using the flat sheet. We truly appreciate you taking the time to share this with us and hope you continue enjoying it!
Grounding Shoes
I received your Grounding shoes on August 25th. That day I sent a email to return the shoes because the copper rivet hurt the ball of my foot. I was asked to send pictures of the shoes & original packaging. This request was from a Linda Smith (File7Limited). I sent everything requested on August 26th. To date I have not received any further responses. Please advise as to how I can return the shoes & receive a full refund. Thank you, Lynn
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Lynn, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Waiting for a response after providing the requested photos and packaging information is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. Please email our support team and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your return request is followed up and that we assist you with the appropriate next steps for your refund.
We sincerely apologize for the lack of communication and appreciate you giving us the opportunity to put this right.
I love barefoot shoes.
I love barefoot shoes.
the problem I'm having with these shoes, is with every step I feel the metal grounding in my feet and it's a bit uncomfortable. if there's a solution for this please let me know. other than this I like the shoe.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Traci, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m sorry to hear that the grounding component has been uncomfortable with every step. We’re glad to hear that you otherwise like the shoes, and we’d like to make sure we properly address your concern.
Please email our support team and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your request is followed up and that our team assists you with the appropriate next steps.
We sincerely appreciate your feedback and the opportunity to help make your experience better.
I would like to give zero stars…
I would like to give zero stars. I ordered two pairs of shoes. The grounding thing hurt my feet. I requested a refund. I was asked to send an email with a picture of my shoes which I did provide. They did not respond. I have sent two follow up emails with no response. This has been going on for a month. I would absolutely never by anything from this company again.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Waiting a month after providing the requested photos and following up multiple times without a response is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. Please email our support team and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your request is followed up and that we assist you with the appropriate next steps for your refund.
We sincerely apologize for the lack of communication and appreciate you giving us the opportunity to put this right.
SCAM!!!!
Order#10585
Worse customer service. I received multiple mats without any plugs so mats are useless without being able to use electricity. Emailed multiple times but no response after 1 reply from Kriesha Jawili about no plugs and another from Emma after I said I want to return the items. I want to return these items since my doctor advised against using the mats but no answer. Worse service ever. I do think this is just a scam especially after research!!! If I get service back I’ll change my review.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry for the frustration you’ve experienced. The missing adapters and the lack of timely responses are certainly not the level of service we want to provide.
I can see that you’ve been trying to reach us regarding your order #10585, and we want to make sure this is properly addressed. Since you’ve requested a return, we’d like to assist you directly and make sure your concern is handled as quickly as possible.
Please email our support team and mention that you’re speaking with Roshelle, so it can be directed to me. I’ll personally make sure this is followed up and help arrange the appropriate next steps for your return.
We sincerely apologize for the experience and appreciate you giving us the opportunity to make this right.
POOR customer service!
August 17 - original post:
I’ve emailed them 4x since receiving my mat. Package says it includes an adapter. I didn’t receive one. I emailed for clarification. Then I emailed to return- NO RESPONSE! Brutal customer service. Quick to take my money though.
I've emailed AGAIN since receiving their response to my issue and no one has answered?!
Now almost mid September and they want me to keep the product at a partial discount when I made it perfectly clear that since a part was missing I wanted a refund. Better companies to order from!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I'm truly sorry. Four emails with no reply isn't the experience we want anyone to have, and the adapter should have been in your box.
I don't have your order details from this review, so could you email our support team and mention you're speaking with Roshelle? That way it comes straight to me. Include your order number and I'll take it from there, whether that's getting the adapter out to you or arranging a return.
We want to make sure you're happy with this, and I'd like the chance to put it right.
I never received my order.
I never received my order.
After trying multiple times with your company, from the day I placed the order. I was unable to update my address. So it was sent to Pennsylvania and the post office didn’t deliver it there, but sent to lost mail. So I am stuck and out $80
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. I'm sorry your order didn't reach you, and I understand the frustration of being out $80 with nothing to show for it.
From what you've described, the order did ship and made it into the postal network before it was returned as undeliverable. Address changes can be difficult to apply once a parcel has entered fulfillment, which may be what happened here, but I'd rather look at the actual record than guess.
Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll trace the shipment and the address request from our end and come back to you with options.
Poor design. It’s a gimmick.
Unfortunately, the design of the shoe does not work well with the copper rivet. The rivet is not ideal to have poking into the bottom of your foot and makes a metal rattle clicking sound with every step. Within 5 seconds of wearing them I realized I got tricked into a silly gimmick of thinking they’d actually work as real grounding shoes. The thin sole pad covers the copper from actually making a real energetic connection with your foot anyways. They also trick you into buying two pairs for the price of one to make you think you’re getting a good deal but in actuality it’s not worth it in my opinion. And on top of that I ordered a 9.5-10 size shoe since I wear a 10 regular shoe but since the shoe should fit more like a glove the 9.5-10 size is a whole size too big making both pairs of shoes I bought too big to wear comfortably. And why are there 8 holes in the bottom of the shoe for copper rivets but they only put 1 rivet in. Seems like they just did the bare minimum and are taking advantage of people that wanted actual grounding shoes.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. I appreciate you laying out the detail, and I'm sorry the shoes weren't what you expected.
You've raised several things worth looking at properly: the rivet placement underfoot, the sound while walking, the sizing on the 9.5-10, and the question about the rivet holes. I'd rather get you real answers on those than a generic reply here.
Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll look into each point and sort out an exchange or return on both pairs.
I ordered shoes and when I received…
I ordered shoes and when I received them, the grounding buttons were placed in the most uncomfortable location- in the ball of the foot (you could feel them through every step) . I removed them. Otherwise, the product is fine. Shipping time was decent.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. Thanks for the honest feedback, and glad the shoes and shipping otherwise worked out for you.
The button placement under the ball of the foot is worth a closer look, and I'd like to hear more about how yours sat. Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll pass the detail to our product team and see what we can do for you on this pair.
Works as advertised
Wearing the shoes indoors all day at first. Feet felt good, I was surprised because I have plantar fasciitis. I could tell my balance getting better the more I wore the shoe. Walking outside felt different at first but okay. But one step on concrete to wipe feet and the cooper tip came right off, I was wearing the black pair. Very disappointing.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Debbie, I'm Roshelle, Operations Manager here. Really glad the shoes were working well for you, which makes the copper tip coming off that much more annoying. That isn't what we'd expect from one step onto concrete.
I'd like to take a closer look at what happened with that pair. Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll review it personally and come back to you with options.
I disliked the metal bump in the…
I disliked the metal bump in the bottom. Very uncomfortable. After I removed it they feel ok. Also the free pair I received is tiny! I ordered a Woman's (US) size 10 1/2 - 11 and expected to get the same size for the free pair. I have no use for the small pair 😕
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Jackie, I'm Roshelle, Operations Manager here. Thanks for the feedback, and good to hear the shoes felt fine once you'd sorted the rivet.
The free pair arriving in a size you can't wear is the part I want to look at. That should have matched your order. Please email our support team and mention you're speaking with Roshelle, and include your order number so I can check what was picked and follow up with you.
Grounding All Year Long!
I've been interested in Grounding, (naturally) for some time but since I live in Canada and I can't walk on my grass in the winter I thought it time to "Plug-In" and enjoy the benefits all year long! I have the Mat and have been using it under my desk, while working and it's been great!!
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Eric, I'm Roshelle, Operations Manager here. Thanks so much for this. A Canadian winter is a fair reason to bring grounding indoors, and I'm glad the mat has found a home under your desk.
Enjoy it, and if you ever need anything from us, just reach out to our support team and mention Roshelle.
No more leg cramps
Using mat less than a week. No more leg cramps. Lower back feels better. Sleep is fantastic.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Nadine, I'm Roshelle, Operations Manager here. Thank you for taking the time to share your experience, and I'm really glad the mat has been a good addition for you. If you ever need anything, email our support team and mention Roshelle and I'll look after it.
I just got my order yesterday and the…
I just got my order yesterday and the shoes are fine, true to size and fit well.
What could have been done better was with follow-up and tracking emails. I didn't get a single one and was actually surprised I hadn't been ripped off.
Another thing - both "grounding pins" on the soles have fallen out; the first one on the second day and the second one within the same week.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Valery, I'm Roshelle, Operations Manager here. Glad the shoes fit well, and thank you for the honest note on the rest.
Not hearing anything between ordering and delivery is unsettling, and confirmation and tracking emails should have reached you. I'd like to find out why they didn't. Please email our support team and mention you're speaking with Roshelle, and include your order number so I can trace what went out and where it ended up.
I love the shoes
I love the shoes. They feel nice in my feet. I do work on my feet 24 hrs a week. I feel like the insoles are a little thin. My biggest issue is the stud in the sole, by the time I wear them for six hours, the ball of my foot is really sore and feels bruised. Is there a time frame before the stud doesn't hurt your foot.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Leanna, I'm Roshelle, Operations Manager here. Thank you for the kind words, and I'm glad the shoes have been working for you through your shifts.
On your question, I wouldn't wait it out. Soreness at the ball of the foot isn't something to push through, so I'd ease off the long days in them for now. Your note on the insole thickness is useful and I'm passing it to our product team.
Shoes are fine
Shoes are fine. However the copper slugs both dropped off the soles. What do I do now?
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Duncan, I'm Roshelle, Operations Manager here. Glad the shoes themselves are working out, and sorry about the slugs. Both coming away isn't normal wear.
To answer your question, don't try to refit them yourself. Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll look at your pair and come back to you with next steps.
First & Last Review
First, I tried to purchase buy one get one for free. That didn't work, because I ended up paying for both pair of shoes. Second,I didn't know you were not based in the USA and after track my package for a week, I noticed the little truck on the tracking device didn't move. It took my daughter who found out that you were over seas. Third, I like the shoes, which is why I gave you 4 stars. They're comfortable and look nice. Now the buy one get one fiasco is why I will not shop with you again.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Beverly, I'm Roshelle, Operations Manager here. Glad the shoes are comfortable, and thank you for being fair about that alongside the rest.
The billing is the part I want to look at. If you were charged for both pairs on a buy one get one order, that's not right and I'd like to check what was actually taken. Please email our support team and mention you're speaking with Roshelle, and include your order number.
On the shipping, that should have been clear to you well before your daughter had to work it out. I'm reviewing how we set that expectation at checkout.
Don't trust them if you have a problem
In January of 2026 I ordered 1 queen size sheet. I inadvertently clicked on a single size sheet too. When I received email notification, within minutes, of placing my order I contacted the company to stop the order and to please remove the single bed sheet. They refused, said it was already in process, and then shipped.
When it arrived, I left the product in it's original packaging and contacted Grounding for instructions on how to return it for credit, which required many emails and over a month to obtain.
On 17 March I sent the unopened package back, via UPS, to Grounding. Since then, over the following 4.5 months and many emails, I have been ghosted, told they just installed a new accounting system, and finally last month was told that they would not refund me at all. Thus they have stolen $312.24 from me!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Richard, I'm Roshelle, Operations Manager here. I'm not going to ask you to email us again. You've done that for months and it clearly hasn't worked.
I'm pulling your file myself today, including the UPS delivery confirmation from March and the decision that was communicated to you last month. I want to understand how a returned item ended up without a refund.
I'll contact you directly at the email on your order once I've reviewed it, and I'll give you a straight answer either way rather than more silence.
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