Grönanda Bewertungen 

I can only assume that Sofie, who replies to email requests regarding returning an order must be AI. But not very bright!

I ordered mine the very beginning of January 2025- to date I have not had them, SOPHIE keeps sending a link to follow which shows that they were disposed of 21/01-2025. This has been sent to them along with lots of emails!! Again, follow the link, they’re on their way- 2 months now- NO SHOES! No complaints dept, absolutely diabolical —- after this review, eventually after numerous emails, shoes re-ordered by them and have just received! This would’ve all been avoided if they had just done that in the first place

I got a pair of their shoes for christmas. When I got them they where one size too small for me so I sent an email to customer support. Got in contact with
”Sophie” who helped me out immediately and sent me a new pair.
The new shoes recently arrived in the right size and in good condition. Also really comfortable shoes.

It did take quite long time and I had to pay for the shipping of the new pair, but for the cheap price of the shoes I don’t mind that at all.

It's like wearing slippers outside, they are light and comfortable. I highly recommend.

Horrible store. Take no returns . Paying for literally nothing now. Thanks guys for literally no service at all. Avoid this shop at all cost

Never received my shoes. It’s been 3 months and “Sophie” on the email says it’s on the way.

Update: They refunded me the money! Yay!

I ordered a pair of Gronada barefoot shoes, and though I wasn't sure, they had "risk free" guarantee. When they arrived they were too tight in my size, and hopelessly thin with no support. I asked for a refund under the no risk guarantee, but was refused. I've got an email from "Charles" saying I would need to pay to post to China at my cost before they would consider a refund. It's a rip off, don't buy.

Taken the money but still not even sent the goods. They say I can't cancel after the 24hrs of ordering.....but they don't need to post after 2weeks of me paying !!
Not honourable company

Boots were too small, even though I have bought from them before. They tried to offer very small percentages back and leave me with boots that don't fit me. After many emails offering me a pathetic amount, they finally gave me an address to return them to. The address was very odd. The post office didn't want to send it, without a postcode. I sent it anyway. Cost me alot. Months later the parcel was returned to me from China, so the address was bogus. They won't reply to me.

It really is a difficult brand to purchase shoes from, I have emailed 9x and Sophie from customer services responds with the same automated useless response saying thanks for concern, it takes such and such days and we can not do anything when all I have asked for is tracking details and if they could convery a message to the courier service to drop it to my neighbours thats all. after seeing these bad reviews I have just realised this brand is not as good and genuine as the advertisements. Be carefull people always check reviews via trust pilot before spending money on fake brands.

I hope you don't fall into the trap of placing an order, please run away. Company that is not responsible for the packages sent, if there is a problem it is YOUR problem. I will never ask for anything again, I never received it

I received the Peak Barefoot Train Running Shoes (Order #36104), and the product is completely misrepresented. The sizing is wrong, and the measurements on the website do not match the actual product. This is false advertising and a violation of consumer protection laws.

I am entitled to a full refund under EU consumer law (Directive 2011/83/EU), including return shipping costs, since the item does not match the description. Instead of fulfilling my legal rights, Grönanda has offered me a 35% discount—an insult and a clear attempt to avoid their responsibilities.

Your company is deliberately avoiding its legal obligations and trying to shift the burden of your mistake onto the consumer. This is not only unethical but illegal.

If I do not receive a full refund, including return shipping costs, and a prepaid return label within 7 days, I will report Grönanda to the European Consumer Centre (ECC), the UK Competition and Markets Authority (CMA), and other relevant authorities for actively refusing to comply with EU consumer laws. I will also share my experience publicly on multiple review sites to ensure other consumers are aware of your unlawful practices.

Compré 2 pares de zapatos usando una de las numerosas ofertas que tienen (ofertas no les faltan) que estaban 2 tallas mas pequeñas de lo que es la talla europea. Obviamente, si compro unas zapatillas barefoot es para que mi pie tenga espacio, no para que los dedos choquen con la parte frontal del zapato. Primero, me ofrecieron cambiarlas pagando yo los costes de transporte. Finalmente, no me dijeron el coste y me dijeron que me las quedara y me hacían un 35% de descuento sobre una nueva compra. Basicamente, me he quedado con 2 pares de zapatos que no sirven y que no puedo usar... Mejor comprar en tiendas que ofrezcan cambio gratuito y lo cumplan. O malgasta tu dinero.

Terrible quality.

I've bought the tundra pro waterproof. One boot is clearly bigger than the other. 0% waterproof, no reply to emails for return.

It was my worst shopping online ever.
DONT BUY

Do not buy from this company. The shoes are expensive,comfortable but flimsy and will not last long.
However just before Christmas they advertised buy one pair get one pair free so I gave them a go. Only ever received one pair and have been given the run around ever since. No joy after 10 emails. Have now given up. I can not stress enough,don’t waste your money.

It is not a serious company. I wasted 85 euros in 2 pairs of shoes that were too small. The shoes sizes are at least 2 sizes smaller than stated. They dont allow the return of shoes. After 20 days and 8 emails, they offered me a 35% discount if I bought another pair, but returning the original products was not possible (transport costs too expensive from China?). They communicate the message of a 60 day free return but it is false. Lots of promotions, zero customer service. Buy at another shop, or regret it later.

DO NOT USE

Company is a waste of time. Dont buy from them just because there cheaper than others. I ordered some boots and they didn't fit so asked if I could return for another size. They advised me I would have to pay extra shipping fee even if the new pair wouldn't fit. Hardly seemed fair but willing to do so as I wanted them I asked them to provide me with the invoice. They then completed blanked my emails and never responded. I'm now £50 with a pair of boots that don't fit me.

Looks like a scam site
Shoes recorded as delivered never arrived
My 3 emails have not been answered

Tras comprar una Paleo y leer los comentarios de otras personas tengo que decir que pasé un poco de miedo sobre si recibiría un pedido o no

Mi experiencia ha sido positiva. Las botas se han enviado en un tiempo muy aceptable teniendo en cuenta los días festivos que había. El producto es como en las fotos. Buena calidad. Es cierto que dan un poco más de talla. He pedido un 41 y me quedan un pelín más grandes de lo que debería ser la talla. Yo diría que 41,5 son pero no me supone un problema ya que son muy cómodas y se ajustan bien al pie. Estoy encantado con ellas.

Por cierto, escribí al soporte y me contestaron en 1 día, no he visto problema por este lado tampoco

Gracias por todo!

Terrible product and terrible customer service. Advertised 2day delivery but it takes weeks as it comes from china. The item I received was a cheap knockoff and many sizes too small. Avoid this seller