I called Glide about internet connectivity issues, and Mr Salahadin Said in the Service Support department could not be more helpful. He patiently helped me diagnose the Wi-fi connection, as well... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue with my ZHONE router and I asked this on livechat kept on disappearing and did not know password , Abyan helped me connect to the router I had to remove the first 4 letters of the route... Mehr ansehen
I was a bit frustrated due to unexpectied wifi issue but CS team handled it smoothly. There was a miscommunication at first, but he managed to fix all of problems I was going through. I really appreci... Mehr ansehen
Mohamed A was absolutely fantastic. He was incredibly helpful, friendly and professional throughout, and made the whole process with Glide feel straightforward and stress-free. Nothing felt like too m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Kontaktinformationen
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Vereinigtes Königreich
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,6
Hervorragend
9730 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 89 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Quick Fix and Excellent Engineer Support
After some initial issues, I’m very happy with the service from Glide.
The connection was previously inconsistent, with regular dropouts and occasional longer outages. However, after escalating the issue, it was handled quickly and professionally.
An engineer named Li, based in Wembley, came out the very next day. He was friendly, punctual, and took the time to clearly explain the problem. He identified that the issue was caused by an old or damaged cable in the wall and managed to bypass it with a practical solution.
Since then, the connection has been stable with no outages. Really appreciate the prompt response and the quality of the fix.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to update your review following the visit from Li. I am really sorry that you had a poor experience to start with and we are looking at what improvements we can make as a result of your review.
I am delighted Li has been able to resolve this for you and I will pass the feedback onto him.
Many thanks,
Nicola - Head of Customer Experience.
Fast and easy
I had an issue with my wired internet connection, and Shahed was extremely helpful in resolving it. He was patient, knowledgeable, and took the time to understand the problem properly before guiding me through the solution. The issue was fixed efficiently, and the whole experience was smooth and stress-free. I’m very satisfied with the support I received — thank you, Shahed!
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. Sorry to hear your wired connection wasn't working. I am delighted Shahed was able to help you and get this fixed. I will pass the feedback on.
Many thanks,
Nicola - Glide
Good service
Got connected with Shahed he was very nice and helpful!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. Sorry pleased to hear your are back online and that Shahed was able to help you. I will pass the feedback on.
Many thanks,
Nicola - Glide
Friendly customer support
Shahed was really helpful in resolving my low internet speed issue. He was kind and upgraded my package to higher speeds. His help was much appreciated.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. I'm sorry to hear you were experiencing low speeds but delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
Shahed was nice attentive and he helped…
Shahed was nice attentive and he helped me solve my internet issue so quick
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
I had a really good experience with…
I had a really good experience with Glide. The service was smooth and reliable, and everything worked as expected. What stood out the most was how helpful and supportive the staff were—they were always ready to assist and made the whole process easy and stress-free.
I truly appreciate the level of customer service provided, and it made a big difference to my overall experience. I would definitely recommend Glide to others and would happily use their services again.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for your kind words. We are really glad to hear that our team made things easy and stress-free for you. That’s exactly the experience we aim to deliver, so it means a lot that you took the time to share it.
If that 1⭐ was a little accidental slip of the finger, we’d absolutely love it if you’d consider updating it but either way, we really appreciate your feedback.
Nicola - Glide
I spoke to shahed again about my…
I spoke to shahed again about my connectivity issue, he helped me with it such a professional guy.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
Thanks Shahed for a brilliant customer…
Thanks Shahed for a brilliant customer service. Shoutout to this lad.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
INC0664149
INC0664149
For the last 2 months I have been experiencing my Wifi being intermittent and been regularly calling and emailing glide to support me in this issue. Today I was on the phone after calling the support 033 number for 40 minutes with Devine Achuba where I was put on hold numerous times throughout this phone call , despite asking not to. When asking to escalate my ticket regarding my Wifi she was unable to provide support in this and would not put me in contact with a manager. I am very upset with my experience and my issue with the wifi sit remains unknown and unsolved.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, this isn’t the level of service we aim to provide, and I completely understand your frustration.
We’re currently looking into what’s happened, and your case has been escalated to our Support Management team so we can get this resolved as quickly as possible.
I can see we have an engineer scheduled to attend, could you please confirm if the appointment time works for you? If not, we’ll be happy to arrange something more convenient.
Nicola - Head of Customer Experience.
Naz was the person that attended to me…
Naz was the person that attended to me over the phone and he did a great job
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Naz was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
RESOLVED ISSUE
Guy called Naz rang me up an hour after I raised a ticket concerning location issues. Resolved it. Emailed back and then called to double check. Great service. Sound bloke
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Naz was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
Thanks to NAZ the support for the great…
Thanks to NAZ from the support team for the great job
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Naz was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
very helpful
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted we were able to help you.
Many thanks,
Nicola - Glide
The customer care was very supportive…
The customer care was very supportive and fixed my issue in no time. Shahed was very helpful!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
I had connection issue with my glide…
I had connection issue with my glide wifi. Helpline team member Shahed was very cooperative and helped me fix it with ease. Good job mate
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. I'm sorry to hear you had connection issues but delighted Shahed was able to fix this for you.
We will make sure we pass your feedback on.
Nicola - Glide
Shahed was great in helping me
Shahed was great in helping me sort out my connection issue patiently in my new flat
he fixed the issue and he was really friendly
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
Very helpful call
Ikram was super helpful, he went through the issue really clearly and everything seems to be working well now. Thanks so much!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Ikram was able to help you.
Many thanks,
Nicola - Glide
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted Ikram was able to help you.
Many thanks,
Nicola - Glide
Swift service from Divine…
Swift service from Divine…. Thank you very much
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thanks for taking the time to leave us a review. We are so pleased Divine was able to help you so swiftly!
Many thanks,
Nicola -Glide
Divine is such an incredible representative…
Divine is such an incredible customer service representative, I enjoyed her premium service. She helped me resolve my Connection problem and my family really appreciate that.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave us a review. Sorry to hear you had a connection issue but we are so pleased Divine was able to help you and your family get back online.
Many thanks,
Nicola - Glide
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