Givemecosmetics Bewertungen 5.959

Antwort von Givemecosmetics

29. Dez. 2025

Hi Jasmine

Wow! Thank you so much for your amazing feedback! We’re thrilled to hear that our products have made such a difference for your hair, especially with thick and frizzy textures. 🌟

It sounds like you gave your hair the full Give Me treatment, and we’re so happy it delivered the results you were hoping for. Your kind words mean a lot, and we can’t wait to welcome you back once you’re ready to stock up again!

Thank you for sharing your experience and for supporting us—we’re delighted to be part of your hair care routine! 💖

Warm regards,
Give Me

Antwort von Givemecosmetics

29. Dez. 2025

Hi Karen

Thank you so much for taking the time to leave such a detailed and glowing review! 🌸

We’re thrilled to hear that your first experience with our Mango & Passion Fruit Full Haircare Set has left you hooked—especially that our shampoo, conditioner, serum, and hair mask made your hair feel light, clean, and fabulous.

It’s wonderful to hear that the scents, textures, and overall experience exceeded your expectations, and that the little extras like the brush added to the joy of your box. We designed our products to feel luxurious yet affordable, so it’s amazing to hear it hit the mark for you!

We can’t wait for you to try our other scents and continue your hair care journey with us. Thank you again for your kind words—they truly mean a lot! 💜

Warm regards,
Give Me

Antwort von Givemecosmetics

29. Dez. 2025

Hi Sarah

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered. We understand how concerning hair loss and dryness can be.

We would like to clarify that, generally, hair loss is not caused directly by shampoo or conditioner under normal use. Our products are formulated to be safe for regular use, and any adverse reactions—such as scalp irritation or unusual hair shedding—are rare and typically linked to individual sensitivities, allergies, medication etc. This is why we recommend performing a patch test before using any new hair care or skincare product. Information on patch testing is provided both on our website and on the packaging of all our products.

Dryness may also occur if hair has pre-existing damage or if the product is used differently than intended (e.g., leaving conditioner on the scalp for extended periods). We always encourage users to follow the usage instructions carefully for optimal results.

We take all feedback seriously and would be happy to discuss your experience in more detail. If you’d like, you can contact our customer care team so we can offer guidance and explore a resolution that may help restore your hair health.

Thank you again for your feedback, as it helps us ensure our products are safe and effective for everyone.

Warm regards,
Give Me

Antwort von Givemecosmetics

Aktualisiert am 23. Dez. 2025

Hi Joanne

Thank you for providing the details we previously requested from you, but several points raised are factually incorrect and need to be clarified.

At no stage were you refused a return or refund. You were correctly advised by our customer service team to submit a return via our online returns portal, which you have already done, please note that if you do not return the products you will still be charged the fee of the label you have created as you have agreed to return the goods by accepting the terms and conditions on the return portal. This is our standard process for all customers, and return labels or QR codes are not issued manually. Our team have been nothing but polite and considerate throughout the entire multiple message threads you have sent in.

The images you provided were reviewed carefully and show no damage to the products or the gift packaging. The only visible issue was damage to the outer shipping box, which was explained to you at the time. The items inside were intact and unaffected.

We take customer feedback seriously, and as you can see from our positive feedback we go out of our way to ensure our customers receive the best service - within our terms and conditions but we also need to address claims that do not align with the evidence provided or our records. Any valid return will always be handled in line with our published returns policy.

Kind regards
Natasha
Customer Service Manager

Antwort von Givemecosmetics

19. Dez. 2025

Hi Debra

Thanks for your review!

Sorry to hear about this, we have sent a request on Trustpilot for your order details - please reply when you can and we can look into this and get this sorted.

For a quicker resolution please email us with images of what you have received and our customer service team will be able to get this resolved.

Kind regards
Give Me

Antwort von Givemecosmetics

17. Dez. 2025

Hi Maxine,

Thank you for your review.

Please note that our current response times are up to 72 hours. Sending multiple emails may actually delay our ability to respond, as we handle inquiries in the order they are received.

We kindly ask for your patience and allow us some time to get back to you.

Thank you for your understanding.

Give Me x

Antwort von Givemecosmetics

19. Dez. 2025

Hi Paula

You are not expected to pay postage.

You have been advised to go onto our returns portal and organise the return with the instructions given to you, you are not charged for the return so I am unsure where this information has come from.

If you wish to wait until the conditioner is back in stock this was also an option offered, simply let the team know and they will log your details.

Kind regards
Give Me

Antwort von Givemecosmetics

16. Dez. 2025

Hi Sean,

We’re really sorry to hear how disappointing this was, especially as the order was intended as a Christmas gift, we completely understand how important presentation is in that situation.

The gift box shown in some promotions is part of a limited set and, unfortunately, not all bundles are packaged in the presentation box shown by influencers. That said, the condition your order arrived in is not acceptable, and we sincerely apologise for that.

We’re also sorry if our previous replies came across as blunt, that’s certainly not the experience we want to give. If you could please email us directly with your order number, we’d like to look into this properly and see how we can make it right for you.

Thank you for raising this with us.

Give Me x

Antwort von Givemecosmetics

16. Dez. 2025

Hi Cally,

We’re really sorry for the frustration this has caused, we completely understand how upsetting it is when an order doesn’t arrive and communication feels difficult. 😔

We can see that your parcel was handed over to InPost, but unfortunately it was returned to us due to a delivery issue at the locker. This is never the experience we want for our customers.

Please be assured that once a parcel is returned to us, we’re more than happy to arrange either a full refund or a replacement straight away. If you could email us at info@givemecosmetics.com with your order number, we’ll prioritise this and get it resolved for you as quickly as possible.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused.

Give Me x

Antwort von Givemecosmetics

12. Dez. 2025

Hi Joanna

Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this experience has caused.

We understand how disappointing it is to receive a dispatch notification and then see no further movement on your parcel. After reviewing your order, we can confirm that a full refund has now been processed for you.

Due to the busy time of year and the significantly increased volume handled by the courier, investigations are unfortunately taking longer than usual. We appreciate your patience while this was being looked into and are sorry that the delay impacted your experience.

If there’s anything more we can assist you with, please don’t hesitate to reach out — we’re here to help.

Kind regards,
Give Me

Antwort von Givemecosmetics

11. Dez. 2025

Hi Karen

Thank you for your feedback and for placing multiple orders with us — we really do appreciate your support.

We’re sorry to hear that you’ve experienced longer delivery times. During peak periods such as Black Friday, order volumes increase significantly, which can extend both processing and delivery times. We make sure to note this clearly in our delivery policy so customers are aware that delays are possible during these busy periods.

We’re glad to hear you love our hair scents, and we appreciate your honesty regarding the products that weren’t for you — everyone’s hair is different, and we value all feedback.

Thank you again for taking the time to share your experience.
Give Me

Antwort von Givemecosmetics

11. Dez. 2025

Hi Bethan

Thank you for your review, and we’re very sorry for the frustration this delay has caused.

We’ve checked your order details and can confirm that an investigation with Yodel was already underway. This has now been completed, and a full refund has been issued. We’ve also sent you a message and an email confirming the refund—please check your junk or spam folder in case it landed there by mistake.

We apologise again for the inconvenience and appreciate your patience while we resolved this for you. If you need anything further, we’re here to help.

Give Me

Antwort von Givemecosmetics

11. Dez. 2025

Hi Char

Thank you for taking the time to share your experience, and we’re genuinely sorry for the disappointment this situation has caused — especially given that the order was intended for your daughter’s birthday.

We completely understand how frustrating it is when a parcel is damaged in transit. In this case, the courier returned the shipment to us due to damage, which meant we were unable to send the original Black Friday bundle you purchased.

Our Black Friday bundles come as a complete set with specific packaging. Once that packaging is no longer available, we’re unable to recreate or resend the bundle — even if the individual items are still available separately. For this reason, we processed a full refund as soon as the damaged parcel was confirmed by the courier.

We apologise that this wasn’t the resolution you were hoping for, and we understand how disappointing that can be. We appreciate your previous support as a customer and are sorry that this experience didn’t reflect the standard we always aim to provide.

Thank you again for your feedback.
Give Me

Antwort von Givemecosmetics

11. Dez. 2025

Hi Fiona

Thank you for your review. We’re sorry to hear that you were unhappy with your experience and that the product wasn’t suitable for your hair, we do give plenty of information on all the types of our haircare ranges, who they are suitable for etc and if you are ever unsure our customer care team are always happy to assist.

We do want to clarify our returns policy: we’re unable to offer refunds or accept returns on used cosmetic items unless there is a confirmed fault with the product. This is due to strict health and safety regulations surrounding opened cosmetic goods.

In this case, the item was returned to us after being used, and suitability for a specific hair type is not considered a product fault. For this reason, we were unable to process a refund.

We understand this may be disappointing, but we must follow health and safety guidelines to ensure the safety of all our customers.

Thank you for taking the time to share your feedback.
Give Me

Antwort von Givemecosmetics

5. Dez. 2025

Hi Cait,

Thank you so much for taking the time to share such an incredible review — it truly means the world to us! We’re absolutely delighted to hear that your experience with our customer service team exceeded expectations, especially after the hiccup with your original delivery.

Our goal is always to make things as smooth and stress-free as possible, so we’re thrilled that the quick replacement and hassle-free process made a positive difference for you.

Your kind words and continued support genuinely make our day. We’re honoured to be your go-to brand, and we can’t wait to welcome you back for your next order.

Thank you again for choosing Give Me and for spreading a little Christmas cheer with your review!

Warmest wishes,
The Give Me Team

Antwort von Givemecosmetics

3. Dez. 2025

Hi Margi,

Thank you so much for your lovely review! We’re happy to hear that your order arrived quickly and that everything went smoothly. Mistakes happen, and we’re glad Sam was able to help get things sorted for you.

Thanks again for choosing us, and we hope you enjoy your product!

Give Me Cosmetics x

Antwort von Givemecosmetics

Aktualisiert am 3. Dez. 2025

Hi Caroline,

Thanks for your review.

We’re truly sorry to hear about your experience. After reviewing the correspondence, we can see that a chargeback has been opened for your order. Unfortunately, once a chargeback is in progress, we’re unable to take further action or provide support on the order until that process is resolved.

I've checked the tracking for your order and can see this has now been delivered.

Give Me Cosmetics x

Antwort von Givemecosmetics

Aktualisiert am 1. Dez. 2025

Hi Susan

UPDATE: We have checked the PayPal case and again, none of our team have advised to contact the police, this communication has not come from ourselves and in fact, when you open a PayPal case it is actually PayPal who are responding to you as they are the mediator. I hope this makes sense. As we have said further down in the review, can you please complete the form we have sent so we can deal with this directly with you and get this resolved.

Thank you for your feedback. After reviewing your order and our previous correspondence, we can confirm that at no point did we advise you to contact the police.

As part of our standard process for investigating missing items, we requested that you complete a missing items form so we could escalate the matter with the courier. We have not yet received a completed form from you. You then reached out via a new email thread for an update, which we also responded to promptly.

It appears there may be some misunderstanding, as the information you mentioned did not come from our team. To help us resolve this for you as quickly as possible, we kindly ask that you complete the form previously sent.

Thank you for your cooperation.
Natasha

Antwort von Givemecosmetics

1. Dez. 2025

Hi Lucy

Thank you for taking the time to leave your review. We’re really sorry to hear about your experience.

We’ve looked back through all communication with you, and we can confirm that we didn’t advise anything of the sort regarding our courier. That said, we truly appreciate your feedback and will be passing your comments on internally so we can review this further.

The only reason we weren’t able to send a replacement was because the items you ordered were out of stock at the time. We apologised for this in our messages and issued a full refund straight away.

We completely understand how disappointing this must have been, and we’re genuinely sorry for the inconvenience caused. If there’s anything else we can do to help, please don’t hesitate to get in touch with our customer care team.

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

24. Nov. 2025

Hi Alison

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We completely understand how frustrating it is to discover a faulty pump only once you’ve opened the product.

Our 30-day returns and replacement policy is in place to keep things fair and consistent for all customers, and we do encourage checking orders upon arrival so any issues can be resolved quickly. We appreciate that in this case the product wasn’t opened until later, but we hope you can understand why we need to follow our policy.

Thank you again for your continued support, and for being a valued customer over the years.

Kind regards
Natasha