Givemecosmetics Bewertungen 5.959

Antwort von Givemecosmetics

23. Feb. 2026

Hi Gail!

Thank you so much for your lovely review! 🌿 We’re really glad we could get that sorted quickly for you.

Mistakes can occasionally happen, but it’s great to hear that the replacement shampoo reached you the very next day and that you were happy with how it was handled. That’s exactly the level of service we aim to provide.

Thank you again for your support — it truly means the world to us! 💛

Give Me Cosmetics

Antwort von Givemecosmetics

18. Feb. 2026

Hi Alana

Thank you for taking the time to leave your feedback. We’re sorry to read that you’re unhappy with your recent experience.

Unfortunately, no order details have been provided with this review, so we’re unable to locate your account or investigate what happened. If you could please send your order number via Trustpilot or contact our customer service team directly, we will happily look into this for you.

Our response times are stated as 24–72 hours depending on opening times, as we do not operate 24/7. While we always aim to respond as quickly as possible, especially during busy periods there may be a short wait.

We would also like to clarify that cancellation requests are not guaranteed, particularly if an order has already entered processing. Our system works quickly to dispatch orders, and once this process has begun, it may not be possible to stop shipment.

We’re more than willing to review this properly once we have your details and provide a full explanation.

Thanks!
Team Give Me

Antwort von Givemecosmetics

16. Feb. 2026

Hi Hayley

Here’s a warm and appreciative reply you can post:

Thank you so much for your lovely review! 👏 We’re delighted to hear you’re enjoying the products and that our team could quickly sort the faulty dry shampoo for you.

We’re glad the replacement reached you so quickly too — providing helpful service and speedy resolutions is really important to us.

Your support means the world to us! 💛

Kind regards,
Team Give Me xo

Antwort von Givemecosmetics

Aktualisiert am 13. Feb. 2026

Hi Danielle!

Thank you for sharing your feedback. We’re sorry to hear that your experience with the Purple Set wasn’t what you expected.

Regarding the email you received, we always aim to provide helpful guidance on how hair can react differently due to texture, porosity, environment, or product layering. We sincerely apologise if you found our response patronising, we did not advise you how to wash your hair, but pass on information that may be helpful on how much product to use for varying hair types.

As stated in our Terms and Conditions, which are agreed to at the time of purchase, we’re unable to offer refunds for used or opened products unless they are damaged or faulty, rather than due to personal preference.

We appreciate your honesty, as it helps us continue to improve both our products and our communications with customers.

I hope you have a lovely day!
Team Give Me

Antwort von Givemecosmetics

Aktualisiert am 13. Feb. 2026

Hi Lisa!

Thank you for your feedback.

We’d like to clarify that our website clearly provides the option to either exchange or refund an order. If you had any difficulty selecting the correct option, the quickest way to resolve this is to contact our customer service team.

If the product purchased is out of stock, unfortunately we cannot exchange for obvious reasons.

If you haven’t already shipped the return, our team can talk you through the process step by step to ensure you get the correct products without any further issues.

Customer service is always happy to assist and guide you in these situations.

We appreciate you reaching out and hope this helps make the exchange process as smooth as possible.

I hope you have a lovely day!
The Give Me Team

Antwort von Givemecosmetics

13. Feb. 2026

Hi Michaela!

Thank you so much for your amazing review! 💖 We’re thrilled to hear that you love our shimmer lip oils and that our customer service could resolve the issue so quickly for you.

We completely agree — mistakes can happen, but it’s so important to us to make things right as quickly as possible. It means the world to us that this positive experience makes you want to come back as a return customer.

Your kind words and recommendation really mean everything to us, and we’re so happy you’re enjoying our products! 🌿✨

I hope you have a lovely day!
Team Give Me xo

Antwort von Givemecosmetics

10. Feb. 2026

Hi Adele!

Thank you so much for this absolutely lovely review! ❤️ We’re thrilled to hear how amazing the Bouncelab shampoo and conditioner worked on your daughter’s hair — soft and shiny is exactly what we love to hear!

It’s also wonderful to know you discovered us at an event and had such a great experience with our customer service team. And as a Liverpool brand, hearing love from a fellow Scouser really does mean the world to us 🥰

Thank you again for your support — we’re so glad you found us, and we hope you continue to enjoy our products!

Kind regards,
The Give Me Team xo

Antwort von Givemecosmetics

10. Feb. 2026

Hi Karen!

Thank you so much for your wonderful review! 😊 We’re absolutely delighted to hear that you’ve been using our products for many years and continue to enjoy them.

We really appreciate your understanding on the rare occasions something has been missing, and we’re glad our team has been able to resolve things quickly for you each time. Your recommendation truly means the world to us.

Thank you again for your continued support — we’re so grateful to have you with us! 💖

Kind regards,
The Give Me Team xo

Antwort von Givemecosmetics

9. Feb. 2026

Hi Tracey

Thank you for your review. We’re really sorry to hear that you’re still waiting for your order and understand how frustrating that must be.

We haven’t been able to locate your order yet, as no order details were included with this review. We have asked for this information so we can look into it properly for you. The quickest and best way for us to help is by contacting our customer support team directly via email, where most enquiries are answered within 24 hours (excluding weekends).

Please be assured that we absolutely do want to help resolve this for you and will happily investigate the delivery with the courier as soon as we have your order details. Leaving a review doesn’t give us the information we need to take action, but emailing us will allow us to sort this much more quickly.

We look forward to hearing from you so we can get this resolved as soon as possible.

Give Me Cosmetics xo

Antwort von Givemecosmetics

4. Feb. 2026

Hi Howdy M!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that our products didn’t meet your expectations.

We understand that everyone’s skin can react differently to different products, and sometimes it can take a little time to notice visible changes. That said, we always want our customers to feel confident and happy with their purchases, so we’re sorry that wasn’t your experience.

If you’d like, our team would be happy to offer advice on the products you’ve tried or suggest alternatives that might work better for your skin type. We truly appreciate your honesty and hope we can help make your next experience with us a positive one.

Kind Regards,
Give Me Cosmetics xo

Antwort von Givemecosmetics

4. Feb. 2026

Hi Em!

Thank you so much for your lovely review! 💖 We’re thrilled to hear that our team could help get everything sorted and that you had a positive experience.

We really appreciate your support and hope you enjoy your items — we can’t wait to see you shop with us again! 🌟

Lots of Love
Give Me Cosmetics 💖

Antwort von Givemecosmetics

28. Jan. 2026

Hi Vicki!

Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that your order arrived so quickly and that you were happy with how the sets were packed.

We hope your daughter loves her birthday gifts — it’s wonderful to hear that the haircare sets made her special day even better! Your kind words about our service and delivery really mean a lot to us. 💛

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

26. Jan. 2026

Hi Tammy

Thank you so much for your lovely review! 😄❤️ We’re thrilled to hear that you’re enjoying your box and that the lip gloss, cleanser, and day cream are working so well for you.

We hope you love the Manuka Honey shampoo too — it’s always exciting to see our products being enjoyed from head to toe! Your kind words really mean a lot to us, and we can’t wait to keep bringing you products that make you feel amazing. 💛

Warm Regards
Give Me Cosmetics

Antwort von Givemecosmetics

23. Jan. 2026

Hi Victoria

Thank you so much for this wonderful review! 💖

We’re absolutely thrilled to hear that both you and your daughter love the hair products — that truly means the world to us. It’s great to know the bundles arrived quickly and that you’re happy with the packaging, scents, and overall experience.

We can’t wait for you to try everything, especially the lash serum! Thank you again for your support and kind words — we’ll be here whenever you’re ready for your next order.

Lots of love,
Give Me Cosmetics Team 🩷

Antwort von Givemecosmetics

21. Jan. 2026

Hi Egle

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’ve loved your orders and had consistently great experiences with us.

We’re especially glad our support team could quickly sort out the shipping issue for you — we always want to make sure our customers feel taken care of.

Your recommendation truly means a lot to us. We can’t wait to serve you again on your next order! 💙

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

19. Jan. 2026

Hi Sammy

Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you felt unsupported by our customer service, as this is not the experience we aim to provide.

After reviewing the communication history between yourself and our team, we can see that all emails were responded to within a couple of hours, with full replies provided each time. While we understand that frustration can arise when issues occur, we do strive to offer prompt and helpful support whenever contacted.

That said, we’re sorry to hear that this has led to your decision to stop stocking our products, and we truly appreciate the time you did spend working with us. If you’d ever like us to review any concerns again or assist further, we remain happy to help.

Wishing you and your salon continued success.

Kind regards
Give Me

Antwort von Givemecosmetics

Aktualisiert am 29. Jan. 2026

Hi Belinda

Thank you for your review. We’re sorry to hear that you remain unhappy with your order and we’d like to clarify the situation for transparency.

Our records show that you were provided with a direct link to our returns portal, along with step-by-step instructions on how to return your order for a refund. Our returns process is fully self-service, meaning you do not need to wait for customer service approval to submit a return request.

Regarding the £22 you have mentioned, this is a return cost you have gone and sourced yourself, not through our returns portal which we have recommended and linked you directly to on many occasions.

Nobody has refused a return or refund request, so we are unsure why this is stated in the review, no completed return submission has been received from you through our portal. If you still wish to return the items, you can do so at any time using the link previously provided over email.

Regarding the 2 for £30 Mystery Box offer, these boxes are sold as pre-packed promotional bundles and, as stated in the product information, duplicate items may be included. The contents supplied align with the terms of the offer.

Regarding your concern about false advertising, we can confirm that the promotion was advertised as a mystery box deal, with terms outlining that duplicates may occur. For this reason, the items supplied match the product description and the offer conditions, we are sorry for any disappointment.

To also touch on your note of your conversation with Trading Standards, they are a regulatory body that focuses on monitoring business practices and identifying patterns of consumer harm; it does not act as a representative or dispute-resolution service for individual customers. Its role is primarily to gather information and investigate potential breaches of consumer law at a broader level. In this case, we have provided clear and repeated instructions through our returns portal explaining how to complete a return in accordance with our published policy. Unfortunately, the return process cannot proceed unless the customer follows these steps, which remain available at any time through the portal.

Kind regards,
Give Me Cosmetics

Antwort von Givemecosmetics

15. Jan. 2026

Hi Laura

Thank you for taking the time to leave your review. We’re genuinely sorry to hear that you were unhappy with your experience, and we understand how upsetting unexpected results can be — especially when it involves your daughter’s hair.

We have reviewed the full message history and the images you provided. If our team came across as rude at any point, we sincerely apologise — that was never our intention. Having reviewed the correspondence internally, we can confirm that our staff followed company procedure and communicated professionally, but we’re sorry if the tone did not come across as supportive during a frustrating situation.

Regarding the result itself, the images supplied showed that your daughter’s hair was already significantly over-processed and damaged. Hair in this condition is highly porous, meaning it absorbs pigment extremely quickly. In addition, the staining visible on the scalp indicates that the product was left on longer than the recommended processing time. Our Blonde One Shot shampoo is a highly pigmented toning product and requires careful timing and a strand test prior to full application, the product has been used successfully by thousands of customers and has received many positive reviews when applied in line with the recommended guidance.

Based on the evidence provided, we concluded that the outcome was related to hair condition and application time rather than a fault with the product itself. This is why a refund was not issued.

We are truly sorry that your experience did not meet expectations, and we appreciate you sharing your feedback. We always take reviews seriously and use them to improve customer experience where possible.

Wishing you all the best,
Give Me Cosmetics

Antwort von Givemecosmetics

7. Jan. 2026

Hi Claire!

Thank you so much for taking the time to leave such a lovely review 🤍
We’re delighted to hear your order arrived so quickly and that you’re loving the scalp scrub and heat defence spray – they’re two of our favourites too!
It means a lot to us to be your top choice for extension-friendly products, and we’re so pleased they’re making your hair and scalp feel amazing.
Thanks again for your support – we really appreciate it.

Love,
Give Me ❤️

Antwort von Givemecosmetics

Aktualisiert am 7. Jan. 2026

Hi Debbie,

Thank you for your review

Your order was placed using the delivery address you personally entered at checkout and confirmed was correct. We processed, dispatched, and shipped the parcel exactly in accordance with the information provided. The courier has confirmed that the parcel was successfully delivered to that address. The reason this one was different as this seems to be a topic of confusion, is because the past orders were addressed correctly, not with the incorrect details submitted on this occasion.

We do not have the ability to verify, amend, or correct customer-entered delivery details once an order has been shipped out, we only received contact once the parcel had been delivered, not after the confirmation email was sent which confirms your details and not while the order was in transit - only when the order had been successfully delivered & we are unable to attempt to divert - Please note the tracking information provided to you gives you the option to divert. At the time of purchase, you confirmed that you had read, understood, and agreed to our terms and conditions - you should never ignore the terms and conditions you agree to for any purchase and they should always be read and understood, we hope this information helps for any future orders you may place with any company. They clearly state that where an incorrect or incomplete address is provided, the customer is solely responsible for the outcome of the delivery.

All delivery confirmation data available to us has already been shared with you, including confirmation that the parcel was delivered as addressed. As the order has been completed and delivery fulfilled correctly, a refund or replacement is not applicable in this circumstance.

In regards to your updated review regarding the time it took, you are provided with your tracking information the moment your order leaves our warehouse via email, this is intended to be used by the customer to track your order or divert as it makes it way to you, you can also view your delivery confirmation including any images and GPS location on the couriers website, so you have had access to this from the moment the order was marked delivered.

Also please bear in mind that you were advised on our virtual assistant that multiple emails push your enquiry to the back of the queuing system and to to await a reply before you email again, you continued to email daily without awaiting a response, with closures over Christmas and New Year this lead to your response being later than what it would have been if multiple emails had not been sent and instruction followed.

As the parcel has been delivered to the address supplied at checkout, there is no further action we are able to take & we are sorry for any disappointment that this has caused.

Kind regards
Give Me