Givemecosmetics Bewertungen 5.959

Antwort von Givemecosmetics

17. Juni 2026

Hi Helen!

Thank you for your kind review. We're delighted to hear you've consistently enjoyed our products.

Whilst we're sorry there was an issue with one of your items, we're pleased we were able to resolve it quickly for you. Providing great customer service is just as important to us as the products themselves, so it's wonderful to know this was reflected in your experience.

Thank you for your support, and we look forward to serving you again in the future.

Kind Regards,
Give Me Cosmetics

Antwort von Givemecosmetics

17. Juni 2026

Hi Nina!

Thank you so much for your lovely review.

We're delighted to hear that you've enjoyed our products, especially the Hair Mask and Facial Bundle. We're also pleased that our customer service team was able to assist you and resolve the delivery issues caused by Yodel.

Providing excellent customer service is always a priority for us, so it's wonderful to know that this helped make your experience a positive one. Thank you for your support, and we look forward to serving you again soon!

Kind regards,
Give Me Cosmetics

Antwort von Givemecosmetics

17. Juni 2026

Hi Christine

Wow, thank you so much for your amazing review!

We're absolutely delighted to hear that you've become a permanent customer and that our products have made such a positive difference for you. It's wonderful to know that you're loving the Green Range for your menopausal hair, as well as the Scalp Care products. Hearing that you've noticed such great results means so much to us.

We're also thrilled that you're enjoying our Botanical Breeze, Caramel and Sunset body products. There's nothing better than knowing our body butters are leaving your skin feeling soft and that the fragrances are earning you compliments!

Thank you for your continued support and for taking the time to share your experience. Reviews like yours truly make our day. We can't thank you enough for the more-than-5-stars recommendation! ❤️

Kind Regards,
Give Me Cosmetics

Antwort von Givemecosmetics

Aktualisiert am 10. Juni 2026

Hi Danielle,

Thank you for taking the time to leave your honest feedback, and we're sorry to hear that this range wasn't what you were expecting.

We completely understand how disappointing it can be when a product doesn't meet your expectations, particularly regarding fragrance. However, we would like to clarify that the clarifying range is advertised as fragrance-free throughout the product listing, product description, and on the product itself. As fragrance preferences are personal, we always recommend reading the full product description before ordering to ensure the products are suitable for your individual needs and preferences.

We're sorry to hear that you didn't enjoy the scent of the scalp scrub, and we appreciate you sharing your experience. While many customers enjoy this range for its scalp-soothing benefits, we understand that everyone's perception of scent can differ.

We're pleased to hear that you liked the scalp brush and that you've previously enjoyed our Green range. Thank you again for your feedback, as it helps us continue to improve both our products and the information we provide to customers.

Kind regards,
Give Me Cosmetics

Antwort von Givemecosmetics

3. Juni 2026

Hi Rachel!

Thank you so much for your wonderful review!

We're absolutely delighted to hear that you noticed such a difference in the shine and quality of your hair after just one wash. Knowing that our products have delivered results that exceeded your expectations is exactly what we love to hear.

It's fantastic that you've already come back to order more, and we're so grateful for your support. We hope you continue to enjoy your hair care journey with us and achieve even more amazing results.

Thank you again for taking the time to share your experience!

Kind regards,
Give Me Cosmetics

Antwort von Givemecosmetics

3. Juni 2026

Hi Anna-Marie

Thank you for your fantastic review!

We're delighted to hear that your order arrived quickly and that you're loving your bundle. We completely agree – great value doesn't have to mean compromising on quality, and it's wonderful to know that the products have left your hair feeling so clean and soft.

It means so much to us that you would purchase again, even at full price. Your kind words and continued support are truly appreciated. We're also glad you've been able to take advantage of our sale offers and discover some new favourites along the way!

Thank you again for sharing your experience, and we look forward to welcoming you back for your next order.

Kind regards,
Give Me Cosmetics

Antwort von Givemecosmetics

2. Juni 2026

Hi MJW

Thank you for your review.

We take allegations of this nature extremely seriously. We have reached out to you directly to request further information regarding this interaction and would appreciate it if you could provide this as soon as possible so that we can conduct a full investigation.

At present, we have been unable to identify any communication that supports the comments made in your review. While we are confident that this is not something our team would say, we are committed to investigating any concerns raised by our customers. Our customer service team is relatively small, and customer interactions are regularly monitored and reviewed to ensure they meet our expected standards of professionalism.

We would therefore welcome the opportunity to review any evidence you may have so that we can investigate this matter thoroughly and take any appropriate action if required.

We look forward to hearing from you.

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

19. Mai 2026

Hi Paul!

Thank you so much for your lovely review! 💛

We’re sorry there was an issue with the delivery initially, but we’re so pleased our customer service team were able to help get this resolved quickly for you. Keeping our customers updated and supported is really important to us, so it means a lot to hear this feedback.

We truly appreciate your support and look forward to your next order!

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

19. Mai 2026

Hi Lorraine!

Thank you so much for your amazing review 💛

We’re sorry there was an issue with the delivery through the courier, but we’re so pleased our team could get this resolved for you quickly. Keeping our customers informed every step of the way is really important to us, so your lovely feedback means a lot.

Thank you for recommending us and for your continued support!

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

19. Mai 2026

Hi Philippa!

Thank you so much for your lovely review 💛

We’re so happy to hear our products have helped with your damaged hair and that you’re loving the results! It’s amazing to know you enjoyed the scent and speedy delivery too.

Thank you for your support and welcome to the Give Me family ✨

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

14. Mai 2026

Hi Lauren!

This has honestly made us smile from ear to ear 💛😂

We absolutely love hearing stories like this, from surprise gift sets, to your mum “accidentally” using it, to your little one noticing too… it sounds like Give Me Cosmetics has become a full family favourite!

We’re so glad you’re enjoying how everything is all-in-one and easy to follow, that’s exactly what we aim for, especially when haircare can feel overwhelming with so many choices out there. And hearing your hair feels soft, shiny, and happy after wash day is exactly what we love to hear ✨

Also… your mum and partner sneaking a go? That’s the ultimate seal of approval 😂

Thank you so much for taking the time to share such a lovely, real, and joyful review — we appreciate you more than you know 💕

Kind regards
Give Me Cosmetics x

Antwort von Givemecosmetics

14. Mai 2026

Hi V.A Williams!

This has absolutely made our day to read 💛

We’re so glad the Sensitive Scalp range is working brilliantly for you and that Give Me Cosmetics has become a go-to in your haircare routine. It’s always lovely to hear when different products suit different needs so well.

And we really appreciate your honesty about it not being a daily staple — everyone’s routine is different, and we’re just happy to be part of yours when you need us 😊

Thanks so much for taking the time to leave such a lovely 5* review!
Give Me Cosmetics x

Antwort von Givemecosmetics

13. Mai 2026

Hi Michelle

We’re very sorry to hear that the range wasn’t the right fit for your hair on this occasion. Haircare is incredibly personal, and results can vary depending on previous product use, hair type, water hardness, heat styling habits and overall hair condition.

Even when simply changing from one haircare brand to another, it can sometimes take a little time for both the hair and scalp to adjust to a new formulation. Different brands use different ingredient balances, conditioning agents and cleansing systems, meaning the hair can temporarily feel different in texture or manageability during the initial uses while adapting to the change in routine.

In regard to the Yuka app, it’s important to note that these apps do not assess finished cosmetic formulations in the same way that qualified cosmetic safety assessors and laboratories do. They often score individual ingredients in isolation, regardless of the concentration used within a formula. In cosmetics, concentration levels are extremely important — many ingredients flagged by apps are used at tiny, strictly regulated percentages that are considered completely safe under UK and EU cosmetic regulations. In reality, you would need exposure to unrealistic quantities far beyond normal cosmetic use for many of these ingredients to pose any concern. You can actually select check in more detail on the app and it will tell you this within the app itself.

All of our products undergo extensive safety assessments and regulatory checks by qualified laboratories before they are approved for sale. Customer safety is and always will be a top priority for us.

While we completely appreciate that this range may not have suited your personal hair preferences, we do thank you for giving it a try and for sharing your feedback.

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

12. Mai 2026

Hi HR!

Thank you so much for the 5* review 💛 We’re absolutely thrilled to hear you, your girls (and even your husband 🤣) are loving the results!

Saving time, money and still getting that salon-finish feel is exactly what we love to hear ✨

Enjoy your gorgeous hair days!
Give Me Cosmetics x

Antwort von Givemecosmetics

11. Mai 2026

Hi Joanne

We’re sorry to hear you were disappointed with your order. We also just wanted to mention that we don’t currently stock a product called the “Dry Hair Box Set,” so we’d love to understand exactly which products you purchased from us.

Hair products can also take a little time to work effectively, especially when switching to new formulas. During the transition period, hair can sometimes feel different before adjusting fully, particularly if moving away from products containing sulphates or silicones. Results can vary depending on hair type, previous product build-up, water type, and styling routine.

Our formulas are designed to support long-term hair and scalp health rather than giving a temporary coated feeling, which can sometimes feel different compared to traditional salon products initially.

We’d really appreciate the opportunity to help further and recommend the best routine for your hair type. Please feel free to contact our customer care team directly so we can look into this with you.

Kind regards,
Give Me Cosmetics x

Antwort von Givemecosmetics

11. Mai 2026

Hi Charlene

Thank you so much for your amazing review 🩷✨ We are beyond happy to hear you’ve been loving our products for the last 3 years! The Hand Cream and Shampoo & Conditioner are definitely favourites for a reason 😍

Your kind words about our customer service team truly mean the world to us — we’ll be sure to pass this on to them! Thank you for your continued support and recommendation, it honestly means everything 🩷

Kind regards
Give Me Cosmetics

Antwort von Givemecosmetics

8. Mai 2026

Hi There!

Absolutely thrilled to hear this! 🌟 Thank you so much for your kind words and support.

We’re delighted that you’re loving your shampoo and conditioner, and that our delivery and customer service have met your expectations too.

Your feedback truly means the world to us, and we’re so grateful to have you as part of the Give Me family 💖

Give Me Cosmetics x

Antwort von Givemecosmetics

8. Mai 2026

Hi Kirsty,

Thank you for taking the time to leave your review.

We have requested some additional information from you via Trustpilot so that we can look into this further and review everything thoroughly for you. If you could please provide this when you have a moment, we would really appreciate it.

Unfortunately, if a bundle or product purchased had since gone out of stock, an exchange would not have been possible at the time. However, we can confirm that the shipping fee should also have been refunded and we would be happy to review this with you once we receive your details.

We are also very sorry to hear that your order arrived damaged. This is certainly not the standard we aim for and we understand how disappointing this must have been. We would expect that the advisor handling your query has already raised this with the courier directly as part of our internal process.

We look forward to hearing from you soon and hope we can resolve this for you.

Give Me Cosmetics x

Antwort von Givemecosmetics

Aktualisiert am 8. Mai 2026

Hi Rachael,

Thank you again for taking the time to update your review and for allowing us the opportunity to update further for you.

Having carefully reviewed the correspondence, we can see that you were advised on multiple occasions before your email to the CEO that any unused items could be returned to us, I then followed up after your email to our CEO stating the same thing again. For this reason, we are a little unsure where the misunderstanding may have arisen from, however we are truly sorry if any part of the communication caused confusion or frustration in any way. That was certainly never our intention.

Following your most recent email, we also offered to arrange a phone call so that we could personally talk through each communication step by step and answer any questions directly. We completely understood and respected your decision not to proceed with this for personal reasons.

As explained in our previous correspondence, all returns and refunds are assessed in line with the terms and conditions agreed to at the point of purchase and again when submitting a return request. These terms are available across multiple areas of our website and are acknowledged by customers during the returns process.

All customers are welcome to return eligible items within 30 days of purchase in accordance with our returns policy. However, whilst an item may be eligible to be returned to us for inspection, this does not automatically guarantee a refund if products are returned used, opened or not in a resalable condition.

We do genuinely appreciate your feedback.

Many thanks,
Give Me Cosmetics