The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Mehr ansehen
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Das sagen Bewerter
I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Mehr ansehen
Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Mehr ansehen
Unternehmen hat geantwortet
Great looking bag , with lots of compartments, just what I wanted and expected. However I’m a bit disappointed that the popper clasp at the top of the bag to keep the handles together doesn’t work , i... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.
Kontaktinformationen
Vereinigtes Königreich
- +441617035605
- support@gigil.com
- gigil.com
4,2
Gut
124 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Absolutely in love with Nala pram bag
Absolutely in love with Nala pram bag. Perfect size, well thought out pockets in all the perfect places as well as the material being perfect. Couldn’t recommend enough!
27. Mai 2025
Great product
Great product, really nice packaging. Came on time and looks lovely quality
28. April 2025
Amazing
As a new mum of twins i needed a bag big enough for everything that comes with twins. Not only is this bag very pretty it is also amazing and exactly what i needed.
I will be recommending this bag to everyone.
8. Mai 2025
Bewertung ohne vorherige Einladung
Beautiful bag but even better customer…
Beautiful bag but even better customer service. I had an issue and it was sorted really promptly
7. Mai 2025
Bewertung ohne vorherige Einladung
Do not buy from here
Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before when I was pregnant. Such a shame when it’s not a cheap bag.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gigil
Hello Ellie,
We're so very sorry that you are not happy with the service you have received.
Unfortunately due to the time that has elapsed since your purchase, the broken zip and tear on the bag are not classed as a manufacture defect, and we are unable to replace the bag. Rips, snags and tears are considered accidental damage/wear and tear and are not covered under the warranty.
We do apologise for the disappointment and hope that you have been able to source a repair and make use of your bag again.
Kind regards,
Gigil
Cute caddy
Just what we where looking for loved the giraffe print inside , very roomy great buy
27. Januar 2025
Beautiful product
Beautiful product, High quality and prompt delivery. Looking forward to using the bag and nappy pouch when our little girl arrives. Great customer service and prompt replies when contacted with query.
27. Januar 2025
Beautifully packaged
Beautifully packaged , my daughter loved it , now we just wait for our beautiful granddaughter to arrive , thank you for the great service
27. Januar 2025
Fantastic product and customer service…
Fantastic product and customer service from Wendy.
I got a changing bag for Christmas and loved it so ordered the matching buggy organiser. When I got the delivery notification it has been delivered to my old address as I hadn't updated it on PayPal! All my fault. It was returned to sender and the company very quickly sent a new one the next day. The communication with Wendy was excellent. Thank you
8. Januar 2025
Bewertung ohne vorherige Einladung
Poor quality and poor customer service
I’m not one to write reviews but I have to share my experience to ensure no one else is in this situation.
We purchase the luxe changing bag and used it twice and the bag has a scuff in the side pocket. I can’t be sure if this was there before we used the bag or not however this was not a cheap bag and when I contacted the company they were not helpful at all and just informed me that there was nothing they could do.
I would understand if we used this bag day in and day out and were reckless however this is not the case. I purchased this bag for space with having two kids I liked the idea that the bag was well organised with compartments. However my other changing bag I used with my oldest son (that came with his pram) is 2 years old and still going strong. The luxe gigil bag is poor quality.
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gigil
Hello
I am very sorry that we could not replace your changing bag as it was scuffed. We do not replace bags that have been scuffed or scratched due to these issues not being a quality or manufacturing issue with our products. We can guarantee that the scuff/scratch was not on the bag when you received it, as all of our products are thoroughly checked before dispatch.
Once again, we are extremely sorry about not being able to replace your scuffed/scratched changing bag.
Best wishes
Gigil
Beautiful product
Beautiful product, so soft and well made. Would definitely order again.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Lovely little independent Company
Lovely little company that's independent with gorgeous products! They are a little pricier than other places but it's what to expect i you don't want mass-made things from China. I love my Nappy Caddy, really cute!
27. November 2024
Bewertung ohne vorherige Einladung
Disappointing customer service
Really love my Gigil bag, but the magnetic snap broke- leaving the bag useless. Got in touch to ask if a replacement snap could be sent out, but was told because the item had been gifted and I didn’t have proof of purchase they couldn’t help. A real shame.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gigil
Hello there,
Thank you for taking the time to share your feedback. We're incredibly sorry for the issue with your Gigil bag, we completely understand your dissapointment.
We always honour our one year Gigil guarantee for manufacturing faults, and to do this we do need a valid proof of purchase, we hope you understand! If your bag was gifted, we can usually locate the order using details such as the buyer's name or e-mail address.
If you're able to find any of this information, please get in touch with us again and we'd love to assist you further and get this sorted for you!
Kind regards,
Gigil
Purchased as a gift.
This item was purchased for my daughter for the forthcoming birth of my grandchildren.
She is very pleased with I.
10. November 2024
Bewertung ohne vorherige Einladung
Communication and service excellent
Communication and service excellent, product suitable not only for a Newby Mummy, also a loving trendy Nanny.
28. Oktober 2024
The perfect all round changing bag
The perfect all round changing bag!
Such a luxury changing bag, worth every penny!, the finish of the bag is gorgeous. Comes with a little matching changing mat, insulated pocket inside of bottles, lots of pockets and pouches inside. Fits in LOADS! I wish I found this bag sooner.
20. Oktober 2024
Bewertung ohne vorherige Einladung
Bag started falling apart
Bag started falling apart with material peeling off within 6 months of use. Very disappointed given the premium price tag I expected it to last years not months. When I contacted customer service they essentially informed me I misused the bag and that it was not covered by the manufacturer warranty.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Gigil
Hi Sarah,
Thank you for your feedback. We are truly sorry to hear that you are disappointed with your purchase.
I can assure you that we take all concerns seriously and always honour our one-year warranty for any manufacturing faults. We regret that we could not offer a free replacement on this occasion. If you have any further questions or queries, please don't hesitate to contact us directly.
Best wishes,
Gigil
Very easy to use and navigate where I…
Very easy to use and navigate where I need to be. Excellent quality product.
14. August 2024
Bewertung ohne vorherige Einladung
Returning an Item
Recently bought a backpack however it wasn’t as expected and I needed to return. I found the vegan leather quite cheap feeling unfortunately. Email response from the team was very quick and helpful and made returning the item very easy. I had already paid £5 for delivery and also had to pay for the return which was a little disappointing considering the price of the bag.
10. Juni 2024
Bewertung ohne vorherige Einladung
I can’t praise this company enough
I can’t praise this company enough
5 star customer service
Prompt reply to my email and resolved my problem above and beyond what I had expected
Would definitely recommend
25. April 2024
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