The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
Unternehmen hat geantwortet
Sales rep neglected to explain there would be no tv package and installers only cared about doing the install. So Fibrus very happy to leave myself and elderly parents with no tv. Installer said ring... Mehr ansehen
Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.663 Bewertungen
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The whole easy way off ordering and Lauren and Caitlin customer service was brilliant/excellent 👏
The whole easy way off ordering and the engineers were great at there job then I had to make a call about a question I had got chatting to a guy will say nothing about him (wasn't helpful) I rang back later was talking to Caitlin told her my issue she apologise about the previous guy adiduate, this lady was amazing plesent and fantastic at her job said for me to try a few things and she would look into my issue and for me to get back to her which I rang later got through to Lauren another plesent, amazing and fantastic lady, both ladys were a pleasure to chat to couldn't recommend them enough these are the people who any business wants to be hiring 1st class service.
Another thing about fibrus is
It's great to speak to a local person who understands you.
13. April 2026
Antwort von Fibrus
Hi there,
We're happy to hear about your positive ordering experience and the engineers' great work. We appreciate you highlighting the helpfulness of Caitlin and Lauren and that they resolved the issue. We value your feedback. It's great to know that speaking with a local person made a difference to your experience!
Kind Regards
Customer Experience Team
Antwort von Fibrus
Hi Pearse,
We're delighted you received friendly, responsive, and great service. It means a lot to our team, and we appreciate your positive feedback!
Kind Regards
Customer Experience Team
Excellent service
Excellent service. Nice to speak to sales staff from N.I. who was very good. Engineer explained everything and was very tidy.
13. April 2026
Antwort von Fibrus
Hi Richard,
Thanks so much for the fantastic 5-star review!
We’re delighted to hear you had such a positive experience from start to finish. It’s great to know our sales team made a strong impression and that the engineer took the time to explain everything clearly while keeping things neat and tidy.
We really appreciate you taking the time to share your feedback, it means a lot!
Kind Regards,
Customer Experience Team
Kevin was very helpful in customer…
Kevin was very helpful in customer services. Thank you.
14. April 2026
Antwort von Fibrus
Hi John,
Thank you for the brilliant 5 star review!
We’re so pleased to hear that Kevin was very helpful, he’ll be delighted to see your kind words! We’ll be sure to pass this on to him.
If there’s ever anything else we can help with, just give us a shout. Thanks again for your support!
Kind Regards,
Customer Experience Team
Poor service for vulnerable customers
Fibrus have a completely unreasonable policy of expecting vulnerable customers to get a form signed by a doctor to prove that they are eligible to be on their priority repairs register due to needing access to a method of calling 999 in a power cut. When I pointed out how unreasonable this is, I was told it won’t be changed. No acknowledgement that besides this being a colossal waste of doctors time, it is also impossible to see a doctor for a medical issue, nevermind a broadband issue! They refused to discuss accepting benefits letter, the widely recognised standard proof accepted by every other business I’ve dealt with. After a strongly worded complaint letter, they said they would implement the support I need, no questions asked: on the priority repair register and a 1hour talk time battery back up. But then they didn’t implement any of it. I now have to wait in for a second engineer visit. The router they installed was also already registered to another customer and took a lot of problem solving to work that out and get it resolved (a few hours of my time rebooting, uninstalling, reading help guides etc)
On the plus side: answering the phone was prompt and efficient and installation was smooth. Engineers were lovely and answered my questions
13. April 2026
Antwort von Fibrus
Hi Rebecca,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We have attempted to contact you by phone to discuss your concerns further, however you were unavailable at the time. We have also sent you a follow-up email with more information and next steps.
If you have any further questions or need any assistance, please don’t hesitate to get in touch with our Customer Care Team, and we’ll be happy to help.
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Win,
Thank you for the smashing 5⭐ review 😊
We’re delighted to hear you’re enjoying fast, reliable broadband along with friendly customer service, that’s exactly what we aim for! If you ever need anything, we’re always here to help.
Kind Regards,
Customer Experience Team
Quick, efficient and friendly staff
Excellent experience!
Rang and got quote for broadband...salesperson helped me choose best opinion for myself and booked installation date...
Broadband setup and working superbly within a week on the date I specified.
Engineers quick, efficient and friendly.
Top job!
13. April 2026
Antwort von Fibrus
Hey Patrisha,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear you had such an excellent experience from start to finish. It’s great that our sales team were able to help you choose the right package and get everything booked in smoothly, and even better to hear your broadband was up and running within a week as planned!
We’ll also make sure your kind words are shared with our engineers, they’ll be really pleased to know their quick, efficient and friendly service made a great impression.
Thanks again for taking the time to share your feedback 😊
Kind Regards,
Customer Experience Team
Prompt service on calls and delivery of…
Prompt service on calls and delivery of Broadband
6. April 2026
Antwort von Fibrus
Hi Glenn,
Thank you for the brilliant 5-star review! 😊
We’re really pleased to hear you found both our call handling and broadband delivery prompt, that’s exactly the level of service we aim to provide.
We appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
A gentleman called Tommy Armstrong was…
A gentleman called Tommy Armstrong was amazing. He is the reason i stayed with Fibrus as i had intended to leave them. He was sincere, attentive and went the mile
14. April 2026
Antwort von Fibrus
Hi Brendan,
Thank you so much for your fantastic 5-star review 😊
We’re absolutely delighted to hear about your experience with Tommy, he really is a credit to the team! It’s great to know his sincerity, attentiveness, and willingness to go the extra mile made such a difference and helped you decide to stay with Fibrus.
We’ll be sure to pass along your kind words to him, this will mean a lot!
Thanks again for taking the time to share your experience, and we’re so glad to have you with us.
Kind Regards,
Customer Experience Team
No Hassle
No Hassle, No Fuss, Very Happy to be with you for another 18 months at a Great Price.
14. April 2026
Antwort von Fibrus
Hi Chris,
Thank you so much for your brilliant 5-star review 😊
We’re absolutely delighted to hear everything has been so smooth and hassle-free, and even more so that you’ve chosen to continue your journey with us for another 18 months at such a great price! That really means a lot to us.
We're so glad you've continued to stay with us as a loyal Fibrus customer!
Kind Regards,
Customer Experience Team
Vanessa was absolutely fantastic from…
Vanessa was absolutely fantastic from start to finish. Went above and beyond to sort the problem. Can’t rave enough about her. Definitely needs a pay rise!!
14. April 2026
Antwort von Fibrus
Hi Jane,
Thank you for the amazing 5-star review!
We’re thrilled to hear that Vanessa provided such fantastic support and went above and beyond to get everything sorted for you! We’ll be sure to pass on your kind words, she’ll be delighted (and we’ll note the pay rise suggestion too! 😉).
Thanks again for taking the time to share your experience.
Kind Regards,
Customer Experience Team
My contract with Fibrus is due to end…
My contract with Fibrus is due to end and I received an email from them outolining the options open to me at the termination of the contract. I was informed that a Fixed Term contract to commence on the date my current contract was due to end would entail no breaks in my connection and I could receive a discount . As I totally pleased with the internet and telephone service provided I was more than happy to accept a Fixed term contract. The lady in customer services that I spoke with was very helpful supplying all the additional information that was not in the email. I would recommend Fibrus to anyone seeking a very efficent internet supplier.
14. April 2026
Antwort von Fibrus
Hi Chris,
Thank you for your fantastic 5-star review 😊
We’re really pleased to hear that renewing your contract was a smooth experience and that our team was able to provide the support and information you needed. It’s great to know you’re happy with both your internet and telephone service!
We truly appreciate your recommendation, thanks again for choosing Fibrus!
Kind Regards,
Customer Experience Team
Surprise, surprise!
Fibrus works perfectly.
1. I was surprised that it consists of 3 parts, one being the eero router plus 2 boxes on the wall.
2. They can only be fixed to an outside wall, because there the cable comes in.
3. And there must be 2! sockets.
We found a way of doing it, but it was new to me.
4. The young man said that Fibrus manages the change from my current provider to Fibrus, which was not the case as I found out the next day because I had my doubts, I managed that as well. But, on the whole, it could have gone smoother with a bit more infos.
7. April 2026
Antwort von Fibrus
Hello Ulrike,
We appreciate your feedback and are glad Fibrus works perfectly for you. We're sorry the installation specifics and provider switch process weren't as clear as they could have been. We'll use your comments to improve our communication. Thank you so much for sharing your feedback with us.
Kind Regards
Customer Experience Team
Very professional service from start to…
Very professional service from start to finish. Very informative. Super quick installation with polite and friendly service engineers. Glad I switched to Fibrus.
8. April 2026
Antwort von Fibrus
Hi There,
Thank you so much for the amazing 5-star review! 😊⭐
We’re thrilled to hear you had such a positive experience from start to finish, from the informative support right through to the quick and professional installation. Our engineers will be especially pleased to know their friendly approach made a great impression!
We’re really glad you made the switch to Fibrus, and we’re here whenever you need us. Welcome aboard!
Kind Regards,
Customer Experience Team
Very helpful staff and quick service
13. April 2026
Antwort von Fibrus
Hi Odhran.
Thanks so much for the fantastic 5-star review! 😊
We’re delighted to hear you found the team helpful and the service quick, that’s exactly what we aim for every time! I’ll be sure to pass your kind words onto the team!
If there’s ever anything else we can help with, just give us a shout we’re always here!🙂
Kind Regards,
Customer Experience Team
Great service, great people to deal with!!
Made a call to discuss contract renewal, very happy with all aspects of it. The guy I talked to could not have done better. A quick response to my call, no waiting on hold. Knowledgeable, warm, friendly and very polite, he could not have been more helpful and is a credit to fibrus. Thankyou Ayrton, that was very much appreciated!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Derek,
Thank you so much for your fantastic 5-star review! 😊 We’re delighted to hear that your contract renewal experience was such a positive one.
It’s great to know Ayrton provided such a high level of service, knowledgeable, friendly, and efficient with no waiting around. We’ll be sure to pass on your kind words to him; he’ll be thrilled to hear this and it’s a real testament to the standard of support we aim to deliver.
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
I was having difficulty setting things…
I was having difficulty setting things up. Very helpful and got sorted very fast.
13. April 2026
Antwort von Fibrus
Hi Nicola,
Thank you so much for your 5-star review! 😊 We’re really pleased to hear that the team was able to help you get everything set up quickly and smoothly.
If you ever need a hand in the future, we’re always here to help.
Kind Regards,
Customer Experience Team
Making a payment and starting a new contract
I got a lovely man called Aaron who was really helpful and explained to me in what i had to do to make a payment but also very helpful in getting a new contract started so brillant person.
13. April 2026
Antwort von Fibrus
Hi Margaret,
Thank you so much for your wonderful 5-star review! 😊 We’re delighted to hear that Aaron provided such helpful support and took the time to clearly explain everything to you while getting your new contract set up.
We’ll be sure to pass on your kind words to Aaron, he’ll be thrilled to hear this!
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
Karis was very helpful
Karis was very helpful and talked me through the options. I was disappointed that there was an increase in my monthly payment but she did her best to help me.
13. April 2026
Antwort von Fibrus
Hi Ruth,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that Karis was helpful and took the time to talk you through your options, she’ll be glad to know her support made a difference.
We do understand your disappointment regarding the increase in your monthly payment, and we truly appreciate your understanding. We always aim to offer the best value possible while continuing to deliver a reliable service.
Kind Regards,
Customer Experience Team
Renewing my Fibrus contract
Almost at the end of my original Fibrus 2 year contract and contacted Hannah in Customer Service to find out my options. Really pleased to be offered a continuation of my contract at the same cost for 18 months. Thank you Hannah, I’m more than happy with the current service and pleased that this is one household bill which isn’t going up! Well done Fibrus!!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Anne,
Thank you so much for your fantastic 5-star review! 😊 We’re delighted to hear that you’ve been so happy with your service and that Hannah was able to help you find a great option moving forward.
It’s great to know we could keep things consistent for you, especially when it comes to household bills! We’ll be sure to pass your kind words on to Hannah as well.
Kind Regards,
Customer Experience Team
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