The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
Unternehmen hat geantwortet
Sales rep neglected to explain there would be no tv package and installers only cared about doing the install. So Fibrus very happy to leave myself and elderly parents with no tv. Installer said ring... Mehr ansehen
Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.664 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Renewing my Fibrus contract
Almost at the end of my original Fibrus 2 year contract and contacted Hannah in Customer Service to find out my options. Really pleased to be offered a continuation of my contract at the same cost for 18 months. Thank you Hannah, I’m more than happy with the current service and pleased that this is one household bill which isn’t going up! Well done Fibrus!!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Anne,
Thank you so much for your fantastic 5-star review! 😊 We’re delighted to hear that you’ve been so happy with your service and that Hannah was able to help you find a great option moving forward.
It’s great to know we could keep things consistent for you, especially when it comes to household bills! We’ll be sure to pass your kind words on to Hannah as well.
Kind Regards,
Customer Experience Team
Since I have been a customer of Fibrus…
Since I have been a customer of Fibrus I have been totally satisfied with your service. Today we agreed a contract for the next 18 months. Thank you. Brigid
13. April 2026
Antwort von Fibrus
Hi Brigid,
Thank you so much for taking the time to leave us a 5-star review! 😊 We’re absolutely delighted to hear that you’ve been totally satisfied with our service and that you’ve chosen to continue with us.
Your continued support really means a lot, and we’re here whenever you need us.
Kind Regards,
Customer Experience Team
Beware, if your address has only a Fibrus connection you will not be notified about the end of your contract.
I have in my inbox every single email Fibrus have ever sent me from before, during and after my 2 year contract with them. Unfortunately for me, and lucratively for Fibrus, the one email that was never received was the one Fibrus claim to have sent notifying me of the end of the contract term and their intention to increase my direct debit payment from £19.99 to £49.99. It took me two and a half months before I noticed the 150% price hike on my bank statement. The briefest of searches on here, on Facebook and online bring up so many identical complaints that it is clear that Fibrus deliberately and systematically attempt to keep customers in the dark about the end of their contracts, firstly hiding the information on page three of a password protected nondescript invoice attachment then engineering the end of contract email so that it triggers junk mail filters and is either not delivered or sits in with the rest of your spam and is automatically deleted after a few days. This seems to be a particular issue for customers whose addresses currently have only a Fibrus connection and are therefore not able to switch to another fibre broadband provider. Set a reminder in your calendar and certainly don't trust Fibrus to meet their OFCOM obligations.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Richard,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate how frustrating unexpected changes to your billing can be.
We can confirm that your concerns have been fully reviewed through our internal complaints process, and a final response has now been issued to you in line with this. While we understand you may be disappointed with the outcome, this represents our formal position following a thorough investigation of your account and the communications issued.
We would like to reassure you that we aim to notify all customers in advance of any end-of-contract changes, in line with regulatory requirements. We do not intentionally withhold or obscure this information, and we’re sorry that in your case you feel this was not clear or received.
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Robert,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear the service was quick, easy, and helpful—that’s exactly what we aim for.
Kind Regards,
Customer Experience Team
Several things were unsatisfactory…
Several things were unsatisfactory about the service provided
10. April 2026
Antwort von Fibrus
Hi Nichelle,
Thank you for taking the time to leave your review, we’re really sorry to hear that several aspects of the service did not meet your expectations.
We did try to give you a call to discuss your experience in more detail, but it seems we’ve been unable to reach you. We have sent you a follow-up email, and we’d really appreciate it if you could get back to us.
Your experience is important to us and we hope to hear from you soon.
Kind regards,
Customer Experience Team
Complete letdown
New installation on Thursday, internet broke by Thursday evening. Left with no internet all weekend, my house has no mobile signal so we are all completely dead. I am trying to run 2 businesses unsuccessfully and have to go to local cafe to do any work. Greatly disappointed and want compensation.
I had been with sky broadband for 18years and never had any issues
9. April 2026
Antwort von Fibrus
Hi Donna,
Thank you for taking the time to speak with us this morning and for sharing the additional details about your experience.
We’re really sorry to hear about the disruption you’ve had so soon after installation, especially given how heavily you rely on your connection for work and the added difficulty of having no mobile signal at home. We completely understand how frustrating and disruptive this must have been for you.
Please be assured this isn’t the level of service we expect, and this is not a common fault. We’re glad to hear your service has now been restored, and we hope everything continues to run smoothly from here so you can fully benefit from your fibre broadband.
If you need anything further, please do not hesitate to reach out to our team.
Kind Regards,
Customer Experience Team
Aryton
Aryton, was extremely professional and friendly, helped me by solving my technical problem and renewing my contract. Thank you Aryton.
11. April 2026
Antwort von Fibrus
Hi John,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear that Ayrton provided such professional and friendly support, helping you resolve your technical issue and renew your contract. We’ll be sure to pass your kind thanks on to him.
Kind Regards,
Customer Experience Team
Service was amazing had to get extra…
Service was amazing had to get extra work because of where I live and they had it done the next day and where so helpful thank you
10. April 2026
Antwort von Fibrus
Hi Sean,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear that you received amazing service and that our team were able to complete the additional work the very next day. It’s great to know they were so helpful throughout.
Kind Regards,
Customer Experience Team
The old Bt internet was connected to…the house via underground connection for some reason fibrus have installed over ground 👹👹👹👹👹
The old Bt internet was connected to the house underground. To my horror and absolute disgust the fitters have installed this overground. This was never expected or agreed. Bt we're offering the same package as fibrus when I was leaving. If I knew this mess was going to happen I would not have moved. I want this corrected asap. Totally disillusioned.
10. April 2026
Antwort von Fibrus
Hi David,
Thank you for taking the time to speak with us on the call today and for sharing the additional information regarding your installation.
We’re sorry to hear how disappointed and frustrated you are with how the cable has been installed, and we understand your concerns.
As discussed, we really appreciate you bringing this to our attention and providing us with additional information, and we will be reviewing the installation details as a priority. We will be in touch with you shortly with an update on the next steps.
Kind regards,
Customer Experience Team
The installers were quick helpful and…
The installers were quick helpful and explained things. They left the premises clean and tidy.
10. April 2026
Antwort von Fibrus
Hi Elaine,
Thank you for your wonderful 5-star review 😊 We’re delighted to hear that our installers were quick, helpful, and took the time to explain everything clearly. It’s also great to know they left your premises clean and tidy.
Kind Regards,
Customer Experience Team
The instillation was ok
The instillation was ok. I was told by the sales person that all my tv’s would be tuned in this way not the case as only my main tv was tuned in. I have had bother tuning the tv’s in and keep my sky mini boxes tuned in.
3. April 2026
Antwort von Fibrus
Hi Matthew,
Thank you for taking the time to leave your feedback. We’re sorry to hear there was some confusion regarding the setup of your TVs during installation.
As a standard, the tuning and pairing of additional TV devices such as Sky boxes or other third-party equipment is typically completed by the customer, with our engineers ensuring the main connection and service is fully up and running.
If you are experiencing any difficulty pairing your additional devices, our friendly customer service team would be more than happy to help and talk you through the process.
Kind Regards,
Customer Experience Team
Getting my problem sorted
Getting my problem sorted, it's great to speak to someone who understands, makes all the difference,
Excellent service, Excellent knowledge, Excellent all round, Thank you.
Although that stupid and irritating robot who answers the phone should be put in the bin and replaced by a human with a lovely Northern Ireland accent.
11. April 2026
Antwort von Fibrus
Hi Diarmuid,
Thank you for your fantastic 5-star review 😊 We’re really pleased to hear that your issue was resolved and that you found our team knowledgeable and easy to speak with. We truly appreciate your kind words about the service provided.
We also appreciate your feedback regarding the phone system. Comments like this are taken seriously as we continually look for ways to improve our customer experience.
Kind Regards,
Customer Experience Team
Efficient and helpful installation…
Efficient and helpful installation team. Good signal delivering excellent bandwidth
2. April 2026
Antwort von Fibrus
Hi Andrew,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear that our installation team were efficient and helpful, and that you’re enjoying strong signal and excellent bandwidth.
Kind Regards,
Customer Experience Team
Customer service from Owen was 5 star!
10. April 2026
Antwort von Fibrus
Hi Toni,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear that Owen delivered a 5-star customer service experience. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Customer Experience Team
Installed on time
Installed on time. Speed is excellent and an immense improvement from sky. Barely got 20 Mb/s with Sky. Get rock solid 500 Mb/s with Fibrus.
Really recommend them. Pricey but good.
2. April 2026
Antwort von Fibrus
Hi Kelvin,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear your installation was completed on time and that you’re seeing such a huge improvement in speed compared to your previous provider. It’s great to know you’re enjoying a reliable and faster connection!
We really appreciate your recommendation and your honest feedback regarding pricing.
Kind Regards,
Customer Experience Team
Excellent from the first door contact…
Excellent from the first door contact to fitting and aftercare.
9. April 2026
Antwort von Fibrus
Hi Lynn,
Thank you for your excellent 5-star review 😊 We’re delighted to hear you had such a positive experience from the initial contact right through to installation and aftercare.
Kind Regards,
Customer Experience Team
Knowledgeable and positive young man
Knowledgeable and positive young man. Quickly worked out what I was looking for and supplied it at a good price
10. April 2026
Antwort von Fibrus
Hi Dave,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear that our team member was knowledgeable and positive, and that they were able to quickly identify what you needed and provide it at a good price.
Kind Regards,
Customer Experience Team
Very good service
Very good communication by phone. The set up was smooth and the man that fitted the fibre was very helpful and knowledgeable. Email to confirm direct debit details was received the following day.
9. April 2026
Antwort von Fibrus
Hi Jenny,
Thank you for your wonderful 5-star review 😊 We’re delighted to hear that communication was clear and that your setup went smoothly. It’s great to know our engineer was helpful and knowledgeable, and that your direct debit confirmation followed promptly.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi Edna,
Thank you for your fantastic 5-star review 😊 We’re delighted to hear that our engineers were quick and efficient, and that they kept you informed throughout the process.
Kind Regards,
Customer Experience Team
Wi-Fi Signal Insufficient
The installation was efficient. The cable from the wall box to the Wi-Fi hub is too short and cannot move the hub. The hub need to be moved to the other end of the bench to improve the Wi-Fi signal around the rest of the house. The Wi-Fi signal does not cover all areas in the house now. 😡
9. April 2026
Antwort von Fibrus
Hi Brian,
Thank you for taking the time to leave your feedback. We’re glad to hear the installation itself was efficient, but we’re sorry to learn you’re having issues with the router placement and Wi-Fi coverage in your home.
The connection cable from the wall ONT box to the router is supplied in a standard length. However, if you’re experiencing range or coverage issues, our team would be more than happy to take a look and see what options are available to improve your Wi-Fi performance throughout your property.
Please don’t hesitate to get in touch with our customer service team, and we’ll be happy to help.
Kind Regards,
Customer Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.