The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
Unternehmen hat geantwortet
Sales rep neglected to explain there would be no tv package and installers only cared about doing the install. So Fibrus very happy to leave myself and elderly parents with no tv. Installer said ring... Mehr ansehen
Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.661 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very helpful and friendly from the get…
Very helpful and friendly from the get go, had an issue with the app resolved with no problems
14. April 2026
Antwort von Fibrus
Hi Nolan,
Thank you for the fantastic 5-star review 😊 We’re really pleased to hear you found the team helpful and friendly from the start, and that the issue with the app was resolved quickly and without any problems.
Thank you for leaving such a lovely review and do hope you are enjoying your Fibrus broadband.
Kind Regards,
Customer Experience Team
Easy installation
The two guys that did the installation were very good, professional, and made the whole process very easy. Helped with our requests for location, connection etc.
Didn't get their names.
14. April 2026
Antwort von Fibrus
Hi Cliff,
Thank you for the fantastic 5-star review 😊 We’re delighted to hear the installation team were professional, helpful, and made the whole process easy for you.
Even though you didn’t catch their names, we’ll be sure to pass your kind feedback on to the installation team, it will be great for them to hear they made such a positive impression🙂
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
Excellent 💯👍👏👏👏
14. April 2026
Antwort von Fibrus
Hi Sam,
Thanks for the brilliant 5⭐ review 🙂
We really appreciate your feedback, short, sweet, and great to hear you’re happy with the service.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi Alan,
Thank you for the great 5-star review 😊 We’re really pleased to hear the engineer arrived on time, the installation went smoothly, and everything was left clean and tidy afterwards. We love to see it!
We really appreciate you taking the time to share your experience with us!
Kind Regards,
Customer Experience Team
An easy process
An easy process. The engineer came yesterday and setup the Internet with no issues, getting far better coverage and speed than my last provider
14. April 2026
Antwort von Fibrus
Hi Alan,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear the process was easy and that the engineer got everything set up without any issues.
It’s great to know you’re now enjoying better coverage and speeds than with your previous provider, that’s exactly what we aim for!
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi Grames,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear you received excellent service from sales right through to installation. We hope you enjoy your new Fibre broadband connection!
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Turned out simple enough to sort out
Turned out simple enough to sort out, still raging that I missed my golf at the weekend though
15. April 2026
Antwort von Fibrus
Hi Francis,
Thank you for the great 5-star review 😊 We’re really pleased to hear everything was sorted out quickly and turned out to be simpler than expected.
We do understand the frustration about missing your golf at the weekend, hopefully you’ll be back out on the course very soon! ⛳
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi Linda,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear you received first class service.
A special thanks for mentioning Caitlin, we’ll be sure to pass on your kind words to her. She’ll be thrilled to hear your feedback! 🙂
Kind Regards,
Customer Experience Team
Shame about a couple of issues.
Fibre should have been installed late February 2026, installers arrived then informed me they could not continue with work as BT poles were out of date regarding safety inspection, also stated traffic management needed to be in place to carry out connection.
Fibrus then booked another install date for 19th March, up early waiting for installers, 8am nothing, 9am nothing 10am nothing, 10.50 text to say install had been cancelled.
Contacted customer service, very polite and explained local council had refused the traffic management plan that had been requested, another date booked for 7th April with updated traffic management in place(full road closure).
Phoned customer services on April 3rd to check all ok, they confirmed all ok and traffic management had been booked.
April 7th installers arrived at 17.50 to complete work all done and up and running in just over 1hr, No traffic Management in place?
Broadband l must say is very good, install was quick, but l have had to tidy the cable clips a bit removed some bent clips and replaced with new, cover placed over cable that entered our home was loose when l went to check this absolutely no sealant in place where cable entered our home, l have sealed this myself and secured cable cover and sealed around the edges to stop damp.
3 Stars given for late install and poor finishing on the install, broadband speeds excellent.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Kenneth,
Thank you for taking the time to share such a detailed review of your experience. We’re really sorry to hear about the delays and disruptions you faced getting your installation completed. We completely understand how frustrating it must have been with multiple rescheduled dates, especially when you had made time to be available.
We’re glad our customer service team were able to keep you informed throughout, but we appreciate that the situation around the traffic management and communication clearly fell short of expectations. This is something we take seriously, and your feedback will be shared with the relevant teams to help improve our processes moving forward.
It’s great to hear that once installed, you’re enjoying the broadband speeds and that the installation itself was completed quickly. However, we’re disappointed to hear about the finishing issues you encountered. You shouldn’t have had to carry out any remedial work yourself, and we sincerely apologise for this.
We do appreciate your balanced feedback and are pleased that the service itself is performing well, but we fully recognise there were areas where we could have done much better.
Kind Regards,
Customer Experience Team
The adviser was friendly and provided…
The adviser was friendly and provided clear advice
8. April 2026
Antwort von Fibrus
Hi Marion,
Thank you for the brilliant 5-star review! 😊 We’re so pleased to hear that the adviser was friendly and provided clear, helpful advice.
We really appreciate you taking the time to share your experience with us.
Kind Regards,
Customer Experience Team
Very smoothe changeover
Very smoothe changeover - I did have to contact my previous provider too.
The two engineers who came were so tidy and all done in a couple of hours.
Highly recommend
23. März 2026
Antwort von Fibrus
Hi Mags,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear your changeover went smoothly, even if a quick call to your previous provider was needed along the way.
It’s great to know our engineers left everything tidy and got you up and running in just a couple of hours, that’s exactly the experience we aim to deliver. We really appreciate your recommendation and you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Told by you I need 150 broadband didn’t…
Told by you I need 150 broadband didn’t work when installed now have pay extra for 500 broadband
13. April 2026
Everything went well
13. April 2026
Antwort von Fibrus
Hi Mr Evan,
Thank you for your great review! 😊 We’re really pleased to hear everything went well, that's exactly what we like to hear!
We appreciate you taking the time to share your experience and your support.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi Cath,
Thank you for the brilliant 5-star review! 😊 We’re delighted to hear you received excellent service, that’s exactly what we strive for.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
No hassle the men were very fast…
No hassle the men were very fast workers and very clean they were outside more than inside my house 👍 the saleman set me up to fibrus and I was to get Amazon voucher for £25 havent received it yet
27. März 2026
Antwort von Fibrus
Hi Maria,
Thank you for the wonderful 5-star review! 😊 We’re so pleased to hear everything went smoothly and that the team worked quickly and kept everything clean and tidy. It’s great to know they were able to get the job done with minimal disruption to your home.
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
Very efficient polite staff
13. April 2026
Antwort von Fibrus
Hi Cadogan,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear you found our team efficient and polite, exactly the level of service we aim to deliver every time!
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind feedback on to the team.
Kind Regards,
Customer Experience Team
Very responsive and helpful staff
Very responsive and helpful staff, with simple and quick install date agreed
15. April 2026
Antwort von Fibrus
Hello Jonathan,
We appreciate your positive feedback! We're so glad our staff were responsive and helpful, and the install date was agreed upon quickly and simply.
Kind Regards
Customer Experience Team
Fantastic customer service
Fantastic customer service extremely patient,polite and very helpful 5 stars for the gentleman that helped today.As a non technical person this gentleman was fantastic
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Tonia,
We appreciate your wonderful feedback! We're so glad to hear that our team member was patient, polite, and helpful. It's great to know they made a positive difference, especially for someone who isn't technically inclined.
Kind Regards
Customer Experience Team
Piece of hardware wasn’t delivered with…
Piece of hardware wasn’t delivered with the package. Quick chat message, problem solved, refund for the charge and the missing router was in the post. Great service.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Paul Hollinger,
We're happy to hear that our team could resolve the hardware issue promptly for you! We appreciate your positive feedback regarding the quick resolution and are glad you received the missing item. Thanks for sharing your experience with us.
Kind Regards
Customer Experience Team
The whole easy way off ordering and Lauren and Caitlin customer service was brilliant/excellent 👏
The whole easy way off ordering and the engineers were great at there job then I had to make a call about a question I had got chatting to a guy will say nothing about him (wasn't helpful) I rang back later was talking to Caitlin told her my issue she apologise about the previous guy adiduate, this lady was amazing plesent and fantastic at her job said for me to try a few things and she would look into my issue and for me to get back to her which I rang later got through to Lauren another plesent, amazing and fantastic lady, both ladys were a pleasure to chat to couldn't recommend them enough these are the people who any business wants to be hiring 1st class service.
Another thing about fibrus is
It's great to speak to a local person who understands you.
13. April 2026
Antwort von Fibrus
Hi there,
We're happy to hear about your positive ordering experience and the engineers' great work. We appreciate you highlighting the helpfulness of Caitlin and Lauren and that they resolved the issue. We value your feedback. It's great to know that speaking with a local person made a difference to your experience!
Kind Regards
Customer Experience Team
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