The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
Unternehmen hat geantwortet
Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
Unternehmen hat geantwortet
We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job insta... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.660 Bewertungen
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Antwort von Fibrus
Hi Dan,
Thank you for your feedback.
We’re sorry to hear about the delay and the issues you experienced with your telephone service. We understand how frustrating this can be.
We can confirm that your porting request has now been accepted by your previous provider. You should have received an email from us confirming your landline switch date, which will outline when everything will be fully transferred.
If you have any further questions or need any assistance in the meantime, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
The installers were extremely competent…
The installers were extremely competent in their completion of the installation.
15. April 2026
Antwort von Fibrus
Hi Charles,
Thanks a million for the 5 star review! 😊
We’re delighted to hear that our installers left such a great impression. Competent, efficient installs are exactly what we aim for, so it’s great to know the team delivered on that for you.
If you need anything at all down the line, just give us a shout!
Kind regards,
Customer Experience Team
Exceptional service
My system was installed in early March. The Wi-Fi in the main room has always been very satisfactory but elsewhere in the house patchy and frankly unusable for much of the time.
I’ve had many telephone calls to the Customer Service department in Belfast and although people were generally courteous and helpful, the problem was not resolved
Eventually, today I was put through to to Karis O’Neil
She was very quick to grasp the complexity of my problem due to a security system which required an ethernet connection
I was completely delighted by her knowledge and rapid success
She is clearly an exceptional advisor to whom I am very grateful
Kind regards Karis
Michael Cornah F R C S
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Michael,
Thank you so much for taking the time to share such a thoughtful review, and for the 5 stars 😊
We’re really pleased to hear that, while it took a few attempts to get there, Karis was able to step in, quickly understand the complexity of your setup, and get everything working as it should. Situations involving security systems and ethernet requirements can be a bit more intricate, so it’s fantastic to know she delivered such a knowledgeable and efficient resolution.
Your kind words about her will mean a great deal, and we’ll be sure they’re passed on, she’ll be delighted!
If you ever need anything further, don’t hesitate to reach out.
Kind regards,
Customer Experience Team
I would recommend.
Customer service was great, buy-out of previous contract was effortless, install was professional and the network so far has been excellent.
Would recommend.
15. April 2026
Antwort von Fibrus
Hi Dylan,
Thanks a million for the brilliant 5⭐ review, Dylan!
We love hearing that everything from the smooth contract buy-out to the professional install was effortless. And even better that the network is already living up to expectations!
“Would recommend” is music to our ears 😄 Thanks again for choosing us, and if you ever need anything, we’re only a phone call away! 📞
Kind Regards,
Customer Experience Team
The guy I spoke to was called Tommy
The guy I spoke to was called Tommy. He was extremely helpful and professional.
16. April 2026
Antwort von Fibrus
Hi Celine,
Thank you for your fantastic 5⭐ review! 😊
It’s great to hear that Tommy provided such helpful and professional service. We’ll be sure to pass along your kind words to him, he’ll really appreciate it.
If you ever need anything else, don’t hesitate to get in touch!
Kind Regards,
Customer Experience Team
Ciara was so pleasant and helpful with…
Ciara was so pleasant and helpful with consideration to our needs.
16. April 2026
Antwort von Fibrus
Hi Robert,
Thank you for the brilliant 5-star review 🙂
We’re so glad to hear Karis made such a positive impression, pleasant, helpful, and truly taking your needs into account is exactly what we love to see! We’ll be sure to pass your kind words on, it’ll definitely make her day 😊
Kind regards,
Customer Experience Team
The customer services are local
The customer services are local. Twice I have had issues and they were sorted over the phone.
A lot of Companies could learn from this Customer Services Dept.
Upgrades etc are done via a similar call and there is no pressure to buy the most expensive, their advice is suitable to your needs.
10/10
9. April 2026
Antwort von Fibrus
Hi Bronagh,
Thank you for the fantastic 5-star review 🙂
We’re delighted to hear that our local customer service team has been able to support you so effectively and resolve any issues quickly over the phone. It’s especially great to know you felt the advice provided was tailored to your needs, with no pressure, exactly the experience we aim to deliver.
Your kind words about our team truly mean a lot, and we really appreciate you taking the time to share your experience.
Kind regards,
Customer Experience Team
Great service
The fact I got through to a human being and my issue was resolved was amazing
9. April 2026
Antwort von Fibrus
Hi Andrew,
Thank you for your 5-star review 🙂
We’re really pleased to hear that you were able to get through to our team quickly and have your issue resolved without hassle. Providing accessible, efficient support is something we’re always striving for, so it’s great to know this made a difference to your experience.
Kind regards,
Customer Experience Team
I dealt with Aaron this morning doing a…
I dealt with Aaron this morning doing a transfer of ownership after my husband passed away. He was very thorough but took his time and talked me through every step. I was worried about losing broadband as direct debit was set up in husbands name but he sent me details to make a payment while everything is being processed. A great help when I have so much to deal with. Thank you Aaron.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi There,
Thank you for your lovely 5 star review about Aaron from our customer care team.
We’re very sorry for your loss, and we truly appreciate you taking the time to share your experience during what is understandably a difficult period.
It’s reassuring to hear that Aaron was able to support you with care and professionalism, taking the time to clearly explain each step and ensure everything was handled smoothly. We’re especially pleased he could provide a solution to keep your broadband service running while the transfer is being processed.
Your kind words will be shared with Aaron. Thank you again for your feedback on your recent experience.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi James
Thank you for the cracking 5 star review!
Brilliant to hear Tommy took great care of you and gave such helpful advice. He’s a bit of a seasoned pro-cool, calm, and always knows exactly how to get things sorted. 🙌
We’ll make sure your feedback gets back to him. Thanks again for sharing!
Kind Regards,
Customer Experience Team
Good proper customer service
Recently had a loss of service, probably caused when work was being done close to the router.
First was very pleased to easily reach an actual person easily, quickly get the issue recognised and a repair date agreed.
Then, get that repair quicker than expected with a call from the engineer saying he was close to the area (note, actually calling and checking rather than just turning up). I wasn’t present got the visit but apparently all went quickly and politely.
After dealing with other companies automated systems it’s nice to just get good customer service from real people who actually recognise and want to solve the issue
8. April 2026
Antwort von Fibrus
Hi James,
It’s great to hear your issue was handled quickly and smoothly. From getting through to a real person, to diagnosing the problem and getting an earlier-than-expected repair booked in! 🎺
We’re especially pleased the engineer kept you in the loop with a courtesy call before arriving and that everything was sorted efficiently on the day. It’s exactly the kind of service we aim to deliver.
We do pride ourselves on keeping our support local, so it’s brilliant to hear that made a real difference to your experience, no endless automated systems, just real people ready to help.
Thanks again for taking the time to share such detailed feedback!
Kind Regards,
Customer Experience Team
Thanks you Aaron for helping me to…
Thank you Aaron Mc for helping me to renew my broadband contract. Everything was sorted in a short period of time in a very professional manner. Well done.
15. April 2026
Antwort von Fibrus
Hi Linda!
Delighted to hear Aaron got everything sorted quickly and professionally for you, he’s a real credit to the team!
We’ll make sure big belter Aaron hears about this… although we might need to warn him his head won’t fit through the door after all this praise 😄
Kind Regards,
Customer Experience Team
All went very smoothly
All went very smoothly, exactly as scheduled. Installation Engineers were excellent and nothing phased them, got the job done. Speeds perfect, and the Eeros supplied are spot on.
7. April 2026
Antwort von Fibrus
Hi Marie,
Thank you for the lovely 5 star review!
We're so glad you've been chuffed with the service our engineers provided, hope you enjoy your speedy full fibre broadband service! 🚀
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hey Ann,
Thank you for the 5 star review!
Delighted to hear you got all the help you needed and that everything was clearly explained. That’s exactly the experience we aim for each and every time!
Thanks again for taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Good service from the workmen who…
Good service from the workmen who installed and the man who came and talked about it. Only downfall is I’ve had to pay my monthly payment to both fibrus and Plusnet as it was the start of the month so I’ve paid double in internet costs which I’m hoping I will get back from Plusnet but may not and don’t think that is fair the direct debit should start the month later.
7. April 2026
Antwort von Fibrus
Hey Katie,
Thank you for the wonderful review!
Great to hear the installation team and the engineer who spoke with you both provided great service.
In terms of billing, the first bill is normally generated within a few days of installation, which can sometimes overlap with your previous provider and unfortunately lead to a short period of double billing during the switch over.
On the plus side (and we like to think this is the better trade-off 😉), we don’t apply any pesky APR price increases throughout your contract with us, what you sign up for is what you pay, keeping things nice and simple!
Kind Regards,
Customer Experience Team
Your customer service is shocking
Your customer service is shocking. I have waited over a month to hear back from a very serious complaint.
13. April 2026
Antwort von Fibrus
Hi Stephen,
Thank you for your review, our team have responded to the email you've sent over to our department recently. If you've any further concerns, please do not hesitate to reach out to the team.
Kind Regards,
Customer Experience Team
The lady on the chat was so helpful
The lady on the chat was so helpful. Her name was Erin and she checked everything out for me.
15. April 2026
Antwort von Fibrus
Hey Sam,
Thank you for the wonderful 5 star review! 💫
Great to hear Erin was so helpful and took the time to check everything through for you. We’ll be sure to pass your kind feedback on to them.
We really appreciate you taking the time to share this with us!
Kind Regards,
Customer Experience Team
Great service friendly,and the two…
Great service friendly,and the two service men couldn’t do enough,well pleased,thank yous 👍
10. April 2026
Antwort von Fibrus
Hi Shane,
Thank you for the lovely 5 star review!
Great to hear the team delivered such friendly and helpful service, and that the two service men went above and beyond for you. We’ll be sure to pass your kind words on to them.
Really glad you’re please with the service!
Kind Regards,
Customer Experience Team
Very helpful and friendly from the get…
Very helpful and friendly from the get go, had an issue with the app resolved with no problems
14. April 2026
Antwort von Fibrus
Hi Nolan,
Thank you for the fantastic 5-star review 😊 We’re really pleased to hear you found the team helpful and friendly from the start, and that the issue with the app was resolved quickly and without any problems.
Thank you for leaving such a lovely review and do hope you are enjoying your Fibrus broadband.
Kind Regards,
Customer Experience Team
Easy installation
The two guys that did the installation were very good, professional, and made the whole process very easy. Helped with our requests for location, connection etc.
Didn't get their names.
14. April 2026
Antwort von Fibrus
Hi Cliff,
Thank you for the fantastic 5-star review 😊 We’re delighted to hear the installation team were professional, helpful, and made the whole process easy for you.
Even though you didn’t catch their names, we’ll be sure to pass your kind feedback on to the installation team, it will be great for them to hear they made such a positive impression🙂
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
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