The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
Unternehmen hat geantwortet
Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
Unternehmen hat geantwortet
We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job insta... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.660 Bewertungen
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Great broadband
The installation was very quick and the men did a very neat job and cleared up after themselves,I had a problem the next day connecting to extra eeros and rang fibrus the man I spoke with was really helpful and helped me connect them up over the phone , everything is working great now ,and I have much faster broadband than I did with BT
9. April 2026
Antwort von Fibrus
Hi Chris,
Thank you for the lovely 5-star review! 😊 We’re delighted to hear the installation was quick, tidy, and that everything was left spotless, our engineers will be pleased with that shoutout!
It’s also great to know our Customer Service team were able to get your extra eeros up and running without a hitch, nothing like a next-day plot twist with a happy ending! Even better that you’re now enjoying much faster broadband too.
Kind regards,
Customer Experience Team
I was with fibrus previously and was…
I was with fibrus previously and was disappointed with buffering and a bad connection. So gar my experience since returning is a lot beterr
9. April 2026
Antwort von Fibrus
Hi Stephen,
Thank you for taking the time to leave us a review.
We’re sorry to hear that your previous experience didn’t meet expectations, but it’s great to know that things have improved since your return and that you’re already seeing a better connection. That’s exactly what we aim for.
If you do notice anything that doesn’t seem quite right, please don’t hesitate to reach out, we’re always here to help and ensure you’re getting the best possible service.
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Leigh,
Thank you for your 5-star review! 😊 We’re really pleased to hear you received very good service all around, it’s exactly what we aim for.
Kind regards,
Customer Experience Team
Good fast internet.. but things I would like to see.
Good fast internet, the only thing I can really complain about is trying to pay, would be better if there was an app or something along them lines to make it easier to pay or website able to but your address and security questions so makes paying bills simple.. would be 5 star if had app to pay like your phone bill for example.
10. April 2026
Antwort von Fibrus
Hi Kyle,
Thank you for your great review and for highlighting your experience with our service.
We’re really pleased to hear you’re enjoying the fast and reliable internet, that’s what we love to deliver! We also really appreciate your honest feedback around the payment process. Making things as simple and convenient as possible is important to us, and your suggestion around having an app or an easier online payment option is incredibly valuable.
We’ll be sure to pass this on to the relevant teams as we’re always looking at ways to improve our customer experience.
Kind regards,
Customer Experience Team
Overall good quality for the money
Overall good quality for the money. The internet speeds are lower that 500 as advertised, which is disappointing and there is times it is quite slow! I warn you not trust sales people though! I was promised I would extra eero if I any problems, I have been in contact with sale person. They have made every excuse under the sun! I would probably sales tactics used 1 out of 5. If they can't guarantee, dont promise! I have been waiting a while for reply, there been nothing!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fibrus
Hi Darryl,
Thank you for taking the time to speak with us on the call this morning, we really appreciate you working through everything with us.
As discussed, we’ve carried out a few checks on your connection, including a soft reset of your broadband network, and you also completed an ONT reset. We’ll continue to monitor your connection closely and will follow up with you once we’ve had a chance to review performance over a short period.
We’re sorry to hear about your experience regarding the speeds and the concerns raised around the additional eero. We understand how frustrating this must be, especially when expectations haven’t been met, and we’ll ensure this is looked into further as part of your ongoing case.
If you notice any further issues in the meantime, please don’t hesitate to get back in touch.
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Donald,
Thank you for your 5-star review! 😊 We’re delighted to hear you found the service excellent, feedback like this means a lot to the team.
Kind regards,
Customer Experience Team
Pleasant and helpful staff member
Pleasant and helpful staff member. Efficient and speedy in dealing with the issue.
17. April 2026
Antwort von Fibrus
Hi Ian,
Thank you for taking the time to leave us a great review.
We’re really pleased to hear that our team member was pleasant, helpful, and able to resolve your issue efficiently, that’s exactly the level of service we aim to provide.
Kind regards,
Customer Experience Team
It was so easy to switch and engineers…broadband
It was so easy to switch and engineers very helpful.
15. April 2026
Antwort von Fibrus
Hi Ann,
Thanks so much for the 5-star review 😊
We’re delighted to hear the switch was nice and easy for you, that’s exactly how it should be! It’s also great to know our engineers were so helpful along the way.
We really appreciate you taking the time to share your experience, and if you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Work men were very pleasant and left a…
Work men were very pleasant and left a great tidy job
14. April 2026
Antwort von Fibrus
Hi Kathleen,
Thank you for the 5-star review 😊
We’re delighted to hear our team were pleasant to deal with and left everything nice and tidy, that’s exactly the standard we aim for.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass it on to the team.
If you need anything in future, we’re always here to help.
Kind regards,
Customer Experience Team
Excellent Service
Excellent communication, swift install, efficient departure from previous siupplier and tidy polit installers
15. April 2026
Antwort von Fibrus
Hi Richard,
Thanks so much for the 5-star review.
We’re really pleased to hear everything went smoothly from start to finish, from clear communication and a swift install, right through to a seamless switch from your previous supplier. It’s also great to know the installers left everything tidy and were polite throughout.
We really appreciate you taking the time to share your feedback, and we’ll make sure it’s passed on to the team. We hope you enjoy your new super fast fibre broadband. 🚀
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
The guys come and done the work were…
The guys come and done the work were great lads got on and got the job done very quickly no hassle 👏
15. April 2026
Antwort von Fibrus
Hi Stephen,
Thanks so much for the 5-star review 😊
We’re delighted to hear the team got stuck in and completed the work quickly and with no hassle , exactly how it should be done! It’s great to know they made the installation smooth and straightforward for you.
We’ll be sure to pass your kind words on to the lads; they’ll really appreciate the shout-out!
If you need anything in future, we’re always happy to help.
Kind regards,
Customer Experience Team
The fibrus guy was very professional…
The fibrus guy was very professional and knew what he was talking about great service
16. April 2026
Antwort von Fibrus
Hi Paul,
Thanks a lot for the 5-star review 😊
We’re really pleased to hear you had such a positive experience with our customer service team. It’s great to know the advisor you spoke with was professional, knowledgeable, and able to help you with what you needed, that’s exactly the standard we aim for.
We’ll make sure your kind words are passed on to the team.
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
Quick to get the job started and no…
Quick to get the job started and no price increases great job
15. April 2026
Antwort von Fibrus
Hi Sarah Jane,
Thanks for the 4-star review, we really appreciate it!
We’re delighted to hear we got things up and running quickly for you, and even better that the no price increases stood out, no one likes surprises when it comes to bills!
Kind regards,
Customer Experience Team
Very helpful people on telephone
Very helpful people on telephone, Garry & Kevin, solved my problems.
16. April 2026
Antwort von Fibrus
Hi Jeffery,
Thanks so much for the 5-star review 😊
We’re delighted to hear Gary and Kevin were able to jump in and get everything sorted for you, sounds like they made a great team effort over the phone! We’ll make sure your feedback gets passed on to them; they’ll be pleased to know they turned things around for you.
If you ever need anything else, we’re always here and happy to help.
Kind regards,
Customer Experience Team
A efficient and professional…
A efficient and professional installation carried out in a timely manner by two helpful and knowledgable engineers
15. April 2026
Antwort von Fibrus
Hi David,
Thank you for the 5-star review 😊
We’re really pleased to hear the installation was carried out efficiently and professionally, and that our engineers were both helpful and knowledgeable throughout. Timely, high-quality installs are exactly what we aim for, so it’s great to know the team delivered that for you.
We’ll be sure to pass your kind feedback on to them.
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
I was disappointed i asked the girl to…
I was disappointed i asked the girl to rang my dads mobile before they come to fit it, as i was in work and the woman didn’t give the man my dads number so i missed my day to get it in, and had to wait another 3-4 days to get another appointment which i had to take off. But the WiFi is very good and £30 not the worse
15. April 2026
Antwort von Fibrus
Hi Ian,
Thanks for taking the time to leave your review , we really appreciate your feedback.
We’re sorry to hear about the mix-up with the contact number. We understand how frustrating it must have been to miss the appointment and have to wait a few extra days, especially when you had already made arrangements with work. That’s certainly not the experience we aim to provide.
On a more positive note, we’re glad to hear you’re happy with the WiFi and value, it’s great to know the service itself is delivering for you.
Your feedback is really important to us, and we’ll make sure it’s shared with the team to help improve communication going forward.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
Great installation service
Initially, the engineers informed me that they could not locate the router where I wanted it. However, after some discussion, they agreed to try and bring the fibre cable in via the existing ducting which necessitated some drilling through very hard concrete. Their perseverance paid off. Great job by the two guys.
7. April 2026
Antwort von Fibrus
Hey Paul,
Thank you for the lovely 5 star review! 🙌
We’re really pleased to hear the engineers took the time to work with you on the installation and found a way to make it happen. It’s great to know their perseverance paid off and they were able to route the fibre through the existing ducting to get the router exactly where you wanted it, even with the challenge of the concrete involved.
We’ll make sure your kind words are passed on to the two engineers, they’ll really appreciate the recognition.
If you need anything in future, we’re always happy to help.
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Gloria,
Thank you for the 5-star review 😊
We really appreciate you highlighting great customer service you've received from our team, that means a lot to us. We’re glad to know you had a positive experience, and we’ll keep working hard to maintain that standard.
If you ever need anything, we’re here to help.
Kind regards,
Customer Experience Team
The sales man Adam was very…
The sales man Adam was very knowledgeable, friendly and helpful and credit to Fibrus
15. April 2026
Antwort von Fibrus
Hi Frank,
Thanks so much for the 5-star review 😊
We’re delighted to hear Adam made such a great impression. Being knowledgeable, friendly, and helpful is exactly the standard we aim for, so it’s fantastic to know he delivered that for you — we really appreciate you recognising him as a credit to Fibrus.
We’ll make sure your kind words are passed on to Adam and the wider team.
If you need anything at all, we’re always happy to help.
Kind regards,
Customer Experience Team
Early days but good so far
Installation was completed despite a few difficulties with the supply cabling.
After one day is working well and main advantage is that it is over £10 per month cheaper than my previous supplier.
15. April 2026
Antwort von Fibrus
Hi Will,
Thanks for the 5-star review 😊
We’re really pleased to hear the installation was completed successfully, even with a few challenges around the supply cabling. It’s great to know everything is now up and running smoothly after day one.
Even better to hear you’re already benefiting from a saving compared to your previous supplier, and with us you also don’t have to worry about pesky APR price increases like many other providers add, so what you see is what you get.
If you need anything going forward, we’re here to help.
Kind regards,
Customer Experience Team
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