The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
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Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
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We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job insta... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.660 Bewertungen
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Das haben sich andere Leute angesehen
The Customer Service gentleman was very…
The Customer Service gentleman was very friendly, polite, knowledgeable and helpful. He resolved my problem instantly, expertly and with patience. I am an OAP and not good with technology. Thank you.
19. April 2026
Antwort von Fibrus
Hi Cyndra,
Thank you so much for your lovely 5-star review 😊
We’re really pleased to hear that our team member was friendly, patient, and able to resolve your issue so quickly and clearly. We understand that technology can sometimes feel a bit overwhelming, so it’s great to know you felt supported every step of the way.
Your kind words mean a lot, thank you for taking the time to share your experience.
Kind regards,
Customer Experience Team
Very efficient
Very efficient, very professional job done. Delighted with this work and service
14. April 2026
Antwort von Fibrus
Hi Judith,
Thank you for your wonderful 5-star review 😊
We’re delighted to hear you found the service efficient and professional, and that you’re so pleased with the work carried out. That’s exactly the standard we aim to deliver every time.
We really appreciate you taking the time to share your experience!
Kind regards,
Customer Experience Team
Would recommend 100%.
We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job installing the new box. Service has been great all over the house including upstairs which previously required a booster.
Despite other residents in our village having connection issues with their providers, Fibrus was not affected.
Would recommend 100%.
18. November 2025
Antwort von Fibrus
Hi Susan,
Thank you so much for your fantastic 5-star review 😊
It’s great to hear that everything from ordering through to installation went smoothly, and that the team left everything neat and tidy. We’re especially pleased to know you’re enjoying strong, reliable coverage throughout your whole home, no booster needed is always a win!
It’s also brilliant to hear that your service has remained stable, even when others nearby have experienced issues. That’s exactly the kind of dependable connection we aim to deliver.
We really appreciate your recommendation, it means a lot to us!
Kind regards,
Customer Experience Team
Not a great initial impression
The engineers were supposed to give notice of their arrival and literally gave 2 minutes. Not enough time for us to secure our pets for their safety. They were not very polite when my partner asked them to wait for him to secure them. They expressed their urge to hurry and they wanted to get away and start their weekend asap. They left mess after the work and did not even install the boxes straight on the wall.
10. April 2026
Antwort von Fibrus
Hi Lisa,
Thank you for taking the time to share your experience, and I’m really sorry to hear about how your installation was handled.
The short notice ahead of arrival and the situation with your pets is certainly not acceptable, and we understand how important it is to feel your home and animals are safe.
Please be assured that we will be flagging your feedback directly with our contractors to ensure this is addressed.
In relation to the splice and ONT box installation, please contact our customer service team and we’ll be more than happy to take a closer look and arrange for this to be reviewed if needed.
We appreciate you bringing this to our attention and apologise again for your experience.
Kind regards,
Customer Experience Team
Great job very happy 👍
The engineer was very professional. Took no time at all. Very happy with the installment. 👍
17. April 2026
Antwort von Fibrus
Hi Mark,
Thank you for the 5 star review! 👏
It’s great to hear you’re very happy with the service and that the engineer carried out the installation professionally and efficiently. We’re really pleased everything was completed quickly and that you’re satisfied with the end result.
Kind regards,
Customer Experience Team
Good customer service easy to get on…
Good customer service easy to get on the phone for help show up when they say on time
17. April 2026
Antwort von Fibrus
Hi Martin,
Thank you for the lovely 5 star review!
It’s great to hear you found our customer service easy to reach and that the team was able to assist you promptly. We’re also pleased the installation experience met expectations, with appointments being kept on time as scheduled.
We really appreciate your feedback and are glad you’ve had a positive experience with us so far.
Kind regards,
Customer Experience Team
Fibrus 1000
I had a leaflet for fibrus put through my door. I called the number and spoke to a salesman. He was full of knowledge, gave me good advice, estimated timeline for connection. And explained how to swap over from bt. They sorted it all. I was well informed with a connection date. The lads that came to install were polite, tidy and kept any disruption to a minimum. They were done in less than an hour. They also gave me instructions of how to use the app and what all the lights meant on the router/extenders.
Very happy with the service so far.
17. April 2026
Antwort von Fibrus
Hi there,
Thank you for taking the time to leave your 5-star review 😊
It’s great to hear that from your initial call right through to installation, the team were able to make the process clear and straightforward for you. We’re really pleased the advisor was able to provide helpful guidance around the connection timeline and switching over from BT, and that you felt well informed throughout.
It’s also great to hear the installation team carried out the work quickly, tidily, and with minimal disruption, and that they took the time to walk you through the router, extenders, and app afterwards.
We really appreciate your feedback and are delighted you’re happy with the service so far.
Kind Regards,
Customer Experience Team
We are now hopeful of improvement.
Update , I have spoken to Fibrus who are doing their very best to extend our coverage. We are sadly disappointed. The fitter seemed adamant that the router should go in a different place to where we wanted it. We think he just wanted the easy option. We are pleased that the speed has much increased in a couple of rooms but we have problems in the kitchen in particular with an internet radio. It is a 4 roomed bungalow and we never had any problems with our plusnet router in any of the rooms. We cant help thinking that it might be better if the router had been put near the existing one which was our wish. Either that or the Eero router is much less powerful than the plusnet one.
9. April 2026
Antwort von Fibrus
Hi Julie,
Thank you for taking the time to share your feedback, although we’re really sorry to hear about your disappointment.
We understand how important it is to have your router placed in the most suitable location for your home, and it’s frustrating to feel your preferences weren’t fully considered during the installation. It’s good to hear there has been an improvement in some areas, but we appreciate that issues in rooms like your kitchen, especially with devices like your internet radio can be inconvenient.
We have attempted to contact you by phone to discuss this further, but it seems we may have missed you. Please could you give our team a call at your convenience? We’d really like the opportunity to look into this for you and explore ways to improve your coverage, whether that’s reviewing the setup or discussing possible solutions.
Kind regards,
Customer Experience Team
Attitude & communication with customers.
16. April 2026
Antwort von Fibrus
Hi Desmond,
We’re really pleased to hear you were happy with the attitude and communication throughout your experience. Clear, friendly support is something we always aim to deliver, so it’s great to know this stood out for you.
We really appreciate your feedback and thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Antwort von Fibrus
Hi Rui,
Thank you for your lovely review!
We’re really pleased to hear the work was completed quickly and left clean and tidy. It’s great to know you’re happy with the service.
We really appreciate your feedback and thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Great service
I have had to extend my service on several occasions owing to ongoing delays in the sale of my home and Fibrus customer service have responded effectively and courteously every time.
Thank you!
18. April 2026
Antwort von Fibrus
Hi Frank,
Thanks for your fantastic 5⭐ review 🙂
We’re really pleased to hear our customer service team has been able to support you effectively during the delays with your home sale. It’s great to know that each time you’ve extended your service, the process has been handled promptly and courteously for you.
Kind Regards,
Customer Experience Team
Quick service from start to finish
Quick service from start to finish. Excellent young man who came out to instal equipment. Kept me informed throughout progress. Everything running as expected
9. April 2026
Antwort von Fibrus
Hi Teresa.
Thanks for your lovely 5 star review 🙂
We’re really pleased to hear everything went smoothly from start to finish and that the installation was completed quickly. It’s great to know our engineer kept you informed throughout and got everything set up exactly as expected.
We really appreciate your kind words and thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Seemless installation no issues at all
Seemless installation no issues at all, system works great for what I want and at a reasonable starter price,, from placing order to getting the system really quick well impressed with Fibrus
16. April 2026
Antwort von Fibrus
Hi There,
Thanks for your great 5⭐ review 🙂
We’re really pleased to hear your installation went smoothly and without any issues, and that everything is working well for what you need. It’s great to know you found the process from order to setup quick and that you’re happy with the starter price too.
We really appreciate your feedback and thank you for choosing Fibrus.
Kind Regards
Customer Experience Team
Prompt and efficient service…
I had a slight problem with my router and called them. My issue was responded to, promptly and efficiently and in a friendly professional manner. It was so lovely getting speaking to a human to be able to sort my problem out within minutes! Thank you.
17. April 2026
Antwort von Fibrus
Hi Thomas,
Thank you for your 5-star review! 😊 We’re really pleased to hear your router issue was sorted quickly, efficiently, and in a friendly, professional way.
And we couldn’t agree more, sometimes you just can’t beat speaking to a real human and getting things fixed in minutes! ⚡
Kind regards,
Customer Experience Team
Spoke to a lovely lad called Kevin who…
Spoke to a lovely lad called Kevin who took his time to listen to all the details of an unfortunate misunderstanding about our landline connection. Very courteous, helpful and an absolute asset to the Company, kept his cool and gave practical advice on how the situation could be resolved. Thanks Kevin for your time and patience.
17. April 2026
Antwort von Fibrus
Hi Briege,
Thank you for your wonderful 5-star review! 😊 We’re so pleased to hear Kevin took the time to really listen and help work through the misunderstanding with your landline, he’ll be delighted to know his patience and practical advice made such a difference.
We couldn’t agree more, he’s an absolute asset to the team! We’ll be sure to pass on your kind words.
Kind regards,
Customer Experience Team
Team so helpful
Team so helpful, great service and efficient fibre installation. Thanks
14. April 2026
Antwort von Fibrus
Hi Nicole,
Thank you for your 5-star review! 😊 We’re so pleased to hear the team were helpful and that you received great service along with an efficient fibre installation, just what we like to hear!
Kind regards,
Customer Experience Team
Easy to understand from Donna the sales…
Easy to understand from Donna the sales lady through to Gary the engineer
16. April 2026
Antwort von Fibrus
Hi Tom,
Thank you for your 5-star review! 😊 We’re delighted to hear everything was easy to understand from start to finish, and that Donna in Sales and Gary the engineer made the whole process seamless.
We’ll be sure to pass on your kind words to them both!
Kind regards,
Customer Experience Team
My Broadband installation
Everything was smooth from start phoned,booked and installed in 2 days.Everyone friendly and professional excellent workmanship
16. April 2026
Antwort von Fibrus
Hi Elliott,
Thank you for your 5-star review! 😊 We’re delighted to hear everything was smooth from start to finish, from your initial call right through to installation in just two days, that’s exactly what we aim for.
It’s great to know the team were friendly, professional, and delivered excellent workmanship, we’ll be sure to pass on your kind words.
Kind regards,
Customer Experience Team
The person I spoke to was very helpful…
The person I spoke to was very helpful and was prepared to arrange a package I was happy with
17. April 2026
Antwort von Fibrus
Hi Rob,
Thank you for the 5-star review and for choosing to renew with us! 😊 We’re really glad the team could lock in another fantastic deal for you, who doesn’t love a great offer sticking around?
And the best part? No sneaky APR-style increases creeping in later, what you see is what you get 🚀
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Philip,
Thank you for your 5-star review! 😊 We’re really pleased to hear our installers were polite, efficient, and quick, just how it should be.
Kind regards,
Customer Experience Team
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