Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip. She asked for model number etc which I didn't have but sup... Mehr ansehen
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... Mehr ansehen
The strap on my laptop bag broke - I emailed asking to purchase a replacement. I got a very quick reply to my email and was offered a replacement free of charge. Amazing service and I am really gr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Kontaktinformationen
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Vereinigtes Königreich
- shop@fenellasmith.com
- fenellasmith.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Emma was really helpful in getting a re…
Emma was really helpful in getting a re placement sent out. The team have been so helpful and it’s lovely to see their repurposing scheme on items!
Love the products from Fenella Smith
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contacted by Emma who advised they were some defects to the one I had chosen and she sorted out another purse before sending out. Really friendly, helpful customer service!
Great jewellery cases
I really like the quality of Fenella Smith items. The jewellery cases I've bought recently do not disappoint. Great, vegan leather in vivid colours and a good size. They will make lovely presents too.
Great products and service …
Had bought a valet tray from Fenella Smith in John Lewis previously but I couldn’t find this year so ordered directly. Excellent price and service, love these little trays for jewellery etc. Had a problem with one delivered so emailed and in less than a day a new one was on its way. Great product and fab service
Ella flat lay case is stunning
Ella flat lay case is stunning, lovely quality and perfect for storing my make up!
Simply the best
Fabulous bags and amazingly good customer service. Thank you for your recent help, Emma!
PS please get your lovely Lulu crossbody bag back in stock! Thanks x
I had a problem with a suitcase wheel…
I had a problem with a suitcase wheel and contacted Emma at fenellasmith who sorted this out in a timely manner.
I cannot recommend this Company enough for great Customer Services.
Travel Bag Duo
A fantastic smart travel set comprising of a weekend bag and matching tote handbag. Really good quality and bought during black fri sale at a significant discount, v happy with my purchase!
My order was out of stock but Emma went…
My order was out of stock but Emma went above and beyond to track the item down and was able to fulfil my order. I am delighted with their personalised customer service.
As always amazing products!
As always amazing products, super high quality and really affordable prices. Love this brand so much and would recommend to anyone!
Product excellent quality and arrived…
Product excellent quality and arrived very quickly
Excellent product I saw this brand in…
Excellent product I saw this brand in Tkmaxx the Milatablet bag and really loved the craftsmanship and colour light grey it’s very unique colours.Thanks
Size issue
I already have a studded black crossbody bag from Fenella Smith which I love. The only problem is it's now too small for all my stuff (it's 20cm long). I saw the same bag on the FS website and the measurements suggested that it is 24 cm long, so 4 cm longer than my one so I ordered it. I was disappointed to find that it's exactly the same size as my current one. I now have 2 the same! While I love the bag, it hasn't solved my problem of the bag being too small for all my stuff. :( That's why I've given the bag 4/5 instead of 5/5.

Antwort von Fenella Smith
Great looking suitcases, excellent quality & value
Purchased a gorgeous Fenella Smith
suitcase from T K Maxx, excellent quality
and an excellent price.
Fenella Smith sells great quality items.
Seamless process
The process from start to finish - enquiry to receiving the products - was seamless and timely. This was even more impressive as it was an international order. The only shame was that many items I actually wanted were sold out; especially the dog collections in homeware.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







