The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
I already had my prescription. I have had a hard time finding the right fit in the past, but when I described what I needed, the first pair that was recommended fit well. It was a very easy process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10.213 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
I came with my own prescription
I came with my own prescription, so was in and out of the appt. in about 10 minutes. He was very thorough and polite. It was a great experience.
16. Oktober 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The lady was very knowledgeable and…
The lady was very knowledgeable and very pleasant.
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Phillip,
We are so glad to hear that our team member was helpful and provided you with a pleasant experience. Thank you for sharing your wonderful feedback with us!
-Team Eyelation
Missing order
I was told I would receive my glasses 3 weeks after placing the order. I am now at 2 months waiting. Ive called several times and got no where. Hoping to receive my order soon.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Tiffany,
We apologize for your order delay. We had some lab transmitting issues. Yours had to be resent causing delayed production times. They were delivered on 10/26. Thank you for your patience! We appreciate you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Brian,
We are absolutely thrilled to hear that you had such a fast, straightforward, and highly professional experience with us. Thank you so much for taking the time to share your wonderful feedback!
-Team Eyelation
great service
The service was great the person doing the exam knew what they were doing and it went very smoothly.
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jeremy,
We are thrilled to hear that your exam went so smoothly and that our team member provided such knowledgeable and excellent service. Thank you for sharing your wonderful feedback with us!
-Team Eyelation
Techs were very courteous
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Diane,
Thank you so much for sharing your positive feedback. We are thrilled to hear that our technicians provided you with such polite and respectful service during your experience.
-Team Eyelation
The service was excellent and the speed…
The service was excellent and the speed of the turnaround was excellent. Thank you.
10. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Robert,
We are glad you enjoyed your experience. We are pleased our team provided such a fast and high-quality service for you. Thank you.
-Team Eyelation
The professionalism for starters and…
The professionalism for starters and secondly It all happened at the job facility.. straight in and to the business..thank you all
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Charleston,
We are glad you enjoyed your experience with our team. We are happy to hear that our prompt, professional service right at your workplace met your needs. Thank you so much for sharing this positive feedback.
-Team Eyelation
Company gave me quick answer
Company gave me quick answer
Hope I don't have to wait to long to receive my glasses.
Thanks!
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Uma,
We are glad you enjoyed your experience with our quick response. We are working hard to ensure your new eyewear arrives promptly. Thank you for your feedback.
-Team Eyelation
Ordered in September and it is mid…
Ordered in September and it is mid October and still haven’t received my order.
2. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Christopher,
Thank you for your reply. Your label was created on 10/02. Tracking shows not available. A member of our customer service team will reach out today reading this. Thank you for your patience while we find a resolution for you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Kevin,
Thank you so much for sharing your positive feedback. We are thrilled to hear that you had such a smooth and efficient experience with our ordering process. Your satisfaction is our top priority, and we look forward to serving you again in the future.
-Team Eyelation
The Tech was a very nice person and …
The Tech was a very nice person and very infomed
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Madeline,
We are so glad to hear that our technician was friendly and highly knowledgeable during your visit. Thank you for sharing your positive feedback with us!
-Team Eyelation
The Person who help was very patient
The Person who help was very patient. I was not up for a new eye glasses for a couple more months but she informed me that since my prescription had change, she will be able to assist me today!
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Bradley,
We are glad you enjoyed your experience with our patient team member. It is wonderful to hear that we could assist you with your updated prescription and help you secure your new eyeglasses ahead of schedule. We always aim to provide timely and helpful care, and we appreciate you sharing this positive feedback with us.
-Team Eyelation
Great customer service..I was in amd…
Great customer service..I was in amd out in no time
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Ronald,
We are so glad to hear that you received excellent assistance and had a quick, efficient visit. Thank you for sharing your positive feedback with us.
-Team Eyelation
Eyelation representative that performed…
Eyelation representative that performed my eye exam & fitting for glasses was very professional & pleasant to work with.
6. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Todd,
We are delighted to hear that our representative provided such a professional and pleasant experience during your eye exam and fitting. Thank you for sharing your wonderful feedback with us!
-Team Eyelation
Not very many styles to choose from
Not very many styles to choose from. They got my script wrong. Waiting on new pair to come in. We'll see
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello James,
Thank you for your reply. When you ordered online it was for a single vision lens. Your prescription does have an add power for a progressive. However, when a single vision lens is ordered, that is what is processed . Your current order is processed as a progressive. We are sorry for the confusion and delay and thank you for your patience as we ger this resolved for you. We hope your new glasses work well for you!
-Team Eyelation
I like the fit and the product…
I like the fit and the product quality…except that for me to read the fine print, i have to raise them ridiculously high… the reader portion is way too small… customer service is really lacking… too hard to talk to a real person…email's are not responded too very fast… several days have gone by before a response…
30. September 2026
Antwort von Eyelation Technologies Inc.
Hello Paul,
Thank you for sharing your feedback regarding the fit and quality of our product, as well as your experience with our support team. We appreciate you bringing the issues with the reading segment size and our response times to our attention.
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
A member of our customer service team will reach out today via email to resolve your issue.
-Team Eyelation
-Team Eyelation
Glasses not usable
Glasses didn’t fit
Lenses weren’t put in properly
Vision was blurred
Waiting for a response on replacement
No response so far.
14. September 2026
Antwort von Eyelation Technologies Inc.
Hello Daren,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
A member of our customer service team has emailed you to see how we can help you.
-Team Eyelation
-Team Eyelation
Very attentive and patient to my needs.
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Allen,
We are so glad to hear that you felt well cared for and that our team took the time to address your specific needs. Thank you for sharing your wonderful experience with us.
-Team Eyelation
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