The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
I already had my prescription. I have had a hard time finding the right fit in the past, but when I described what I needed, the first pair that was recommended fit well. It was a very easy process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10.213 Bewertungen
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Das haben sich andere Leute angesehen
Everything went pretty smooth and am…
Everything went pretty smooth and am looking forward to my new safety glasses
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Ricky,
We are so glad to hear that your ordering process went smoothly. We hope you absolutely love your new safety glasses once they arrive! Thank you for sharing your positive experience with us.
-Team Eyelation
over priced and place order did not…
over priced and place order did not ship till 18 days later. cheap made glasses.
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Leonel,
Thank you for your comment. Your order placed on 09/26 was shipped on 10/12 and delivered on 10/16. Normal delivery time is 10-14 business days. The frames and lenses are standard safety products authorized by your company.
Basic lenses are covered by your company. You did order digital lenses and transitions which are only partially covered. Thank you for your honest feedback! We apologize for not meeting your expectations regarding our product pricing. Our pricing is based on a combination of factors, and we strive to provide competitive costs that are equal to or better than those of other retailers. We also try our best to offer a variety of styles that work with different customer budgets so there is something for everyone.
-Team Eyelation
We were unable to get an accurate…
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. The whole process felt rushed and disorganized, like we were just being herded through. I won’t be participating again. Going forward, I’ll stick to getting an up-to-date prescription directly from my eye doctor rather than relying on an 18-month-old one. This setup clearly benefits the company, not the consumer.
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello David,
We appreciate you taking the time to share your feedback regarding your recent vision screening experience. We hear your concerns about the difficulty in obtaining an accurate assessment without relying on your past records, as well as your feelings that the event felt hurried and lacked proper organization. It is never our intention to make our visitors feel rushed or like they are part of an assembly line, and we want to assure you that we take your comments seriously. During your assessment we do read your old glasses or look at your old Rx. Just like they do when you go to your doctor's office. It helps in diagnosing the correct prescription. We also offer a 30 day return or exchange and a recheck if needed.
Again, we are so sorry for the negative experience. We hope your new glasses work well for you!
-Team Eyelation
Very easy to make orders online with…
Very easy to make orders online with help from HR
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Linda,
We are delighted to hear that you had such a smooth experience placing your online order with the assistance of your human resources department. Thank you so much for sharing your positive feedback with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Melissa,
We are glad you enjoyed your experience with us. We always want to make our process simple and straightforward for our valued guests. Thank you for sharing.
-Team Eyelation
The woman that tested my eyes
The woman that tested my eyes. Was nice, and very helpful.
9. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Chad,
We are glad you had a great experience with our helpful eye testing team. Thank you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Sonia,
Thank you so much for your wonderful feedback. We always strive to provide compassionate and welcoming service to everyone, and we are thrilled to hear that you had such a positive experience with us.
-Team Eyelation
No communication on order I have been…
No communication on order I have been waiting for a month
9. September 2026
Antwort von Eyelation Technologies Inc.
Hello Terrance ,
Your glasses were delivered on 10/15. We apologize for the delay. We hope your glasses work well for you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Andrew,
We are thrilled to hear that your new "spoggles" arrived quickly and were exactly what you expected. Thank you so much for sharing your positive feedback with us!
-Team Eyelation
everything was good except could have…
everything was good except could have had more time options working third shift makes it difficult to come for a first shift appointment 4 hrs after my shift has ended
2. Oktober 2026
All the process make me feel confident
All the process make me feel confident, easy and secure.
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Norma,
We are thrilled to hear that our process provided you with a sense of confidence, ease, and security. Thank you so much for sharing your wonderful feedback with us!
-Team Eyelation
l like the fact that l work somewhere…
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Ruth,
We are glad you enjoyed your experience with our workplace flexibility. We understand how difficult it can be to balance personal health appointments with a busy job, and we are happy to hear that our efforts to support your well-being make a positive difference in your daily life.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Dorita,
We're glad you enjoyed your experience with our eye exam specialist. Thank you for your review!
-Team Eyelation
I truly appreciate the fact that this was offered
I truly appreciate the fact that this was provided by the company. I did have a great exam on my second day but the initial meeting was less than desirable. The female clinician was very brash and didn't try to ensure that I had the correct vision prescription. But the next day when I returned and worked with the gentleman (who was very personable and took time to find out my vision needs) was awesome and I feel that I will receive the eyewear that I need to accomplish my daily tasks. I wish I could give a separate rating for each person as he would have received a (5) five star rating and the female a (1) one... but averaging out it caused a (3) star. Can't wait to receive the glasses when I return from my trip.
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Amanda,
Thank you for sharing your detailed feedback with us. We appreciate your time in letting us know about your visit. It is concerning to learn about the initial encounter you experienced during your first appointment, as every individual should feel valued and receive thorough care when determining their prescription needs. We will be sharing your notes with our leadership team so we can address the approach of that staff member and ensure our standards of care are consistently met.
At the same time, we are glad to hear that your second day went so well. It is wonderful that the second practitioner took the time to listen carefully, evaluate your sight requirements, and provide a positive experience. We want to make sure you receive the proper corrective lenses to support your daily activities comfortably. We hope your new frames arrive soon and work out perfectly for you once you return from your travels.
-Team Eyelation
I had 2 different prescriptions listed…
I had 2 different prescriptions listed on my Prescription Paper. I was not able to verify the correct ones were ordered. I am hoping I get the correct ones.
12. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Rick,
Thank you for sharing your feedback. We appreciate your time and take your prescription concerns very seriously. We are currently reviewing our order verification process to prevent confusion and ensure accurate fulfillment.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Stanley,
We are so happy to hear that your process was fast and effortless. Thank you so much for taking the time to share your wonderful feedback with us!
-Team Eyelation
very up on what they were doing and was…
very up on what they were doing and was nice while doing the exam.
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Marvin,
We are delighted to hear that you had such a pleasant experience during your exam. It is wonderful to know our team was both knowledgeable and kind throughout your visit. Thank you so much for taking the time to share your feedback with us.
-Team Eyelation
Website was very helpful
Website was very helpful and picking out my safety glasses. Frame choices could have large frame opions.
30. September 2026
Antwort von Eyelation Technologies Inc.
Hello Trent,
We are happy to hear our site made choosing your protective eyewear easy. Thank you for your feedback regarding our sizing selection; we are taking your request for expanded frame options into account to improve our inventory.
-Team Eyelation
New prescription needed!
I needed a new eye exam because my previous prescription was not working. The technician got it perfect with a frame that I really like. Thanks you got it right.
2. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Roger,
We are glad you enjoyed your experience with us. Thank you for your positive feedback. We are happy to hear that our team was able to help you find the correct vision prescription and that you found a pair of glasses frames you truly love wearing.
-Team Eyelation
The ease of them coming to the company to get glasses
The Delivery service and the fact that they came to the company and I didn't have to go to an off site location to get my glasses.
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello James,
Thank you so much for the positive feedback. We're happy to hear that our direct on-site delivery provided you with such a convenient experience for receiving your new eyewear without requiring any extra travel.
-Team Eyelation
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