The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
I already had my prescription. I have had a hard time finding the right fit in the past, but when I described what I needed, the first pair that was recommended fit well. It was a very easy process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10.213 Bewertungen
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Das haben sich andere Leute angesehen
Tried to contact no return call have…
Tried to contact no return call have not received no order
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Nelson,
We apologize for the lack of communication. Your glasses have been shipped. You should receive them within the next couple of days.
-Team Eyelation
Found the product quickly that I wanted.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Wayne,
We are thrilled to hear that you were able to locate your desired item so effortlessly. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are so glad to hear that you are pleased with the quality and performance of your safety glasses. Thank you so much for sharing your positive feedback with us!
-Team Eyelation
Prescription isn't quite right
Prescription isn't quite right. I have to push the glasses to the end of my nose to get things in focus.
9. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Craig,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Eye exam was performed quickly and…
Eye exam was performed quickly and smooth, Representative was extremely knowledgeable and assisted in every way.
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are so pleased to hear that your eye exam went smoothly and quickly, and that our representative provided knowledgeable and helpful assistance throughout your visit. Thank you for sharing your positive experience!
-Team Eyelation
Everything was great no problems at all
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Arthur,
Thank you for your feedback. We are glad you had a great experience with us. We noticed the low rating and will check if there was a mistake.
-Team Eyelation
when i chose my frames i was asked was…
when i chose my frames i was asked was i sure i wanted those frames because they don't look like the ones i should choose. I felt like i was being pressured to buy a different set of frames, as if their was a commission involved. I had to pay for anti-glare coating which I have never had to pay before.
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Stephen,
Thank you for your reply. We apologize you felt that way. As professional opticians we sometimes suggest different frames for people based on their prescription, size, etc. She may have thought that frame was a bit curved for your prescription and cause distortion for you. There is no compensation no matter what you choose. We only suggest what is best for you. It is totally up to you what you order.
As far as the anti-glare coating, your company gives you an allowance. If you go over that it is your out of pocket expense. You did not pay for it on your last order because you did not get it. We hope this clears things up for you.
We also hope your glasses work well for you!! Thank you again!
-Team Eyelation
Processing time too long
It took a month to ship out the prescription glasses. i placed the order on Sept 14 and still waiting for them . Just got an email they were shipped out . I called 2 weeks ago and the CSR lady told me a need to wait a month . For me the processing time is too long
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Angela,
We sincerely apologize for the frustratingly long wait time you have experienced for your prescription glasses to ship. We understand how disappointing it is to wait a full month for your order to be processed and shipped, and we truly appreciate your patience throughout this delay. We are constantly working to improve our processing times to ensure a much faster and smoother experience for our customers in the future.
-Team Eyelation
This was the worst experience!!
This was the worst experience!!! First time my order was ready they shipped with an incorrect shipping number leaving my order to be remade. I was told it would be a priority, but was not. Second time and 10 days later I was told for 3 days by customer representatives that my order going out that day, but didn’t. Will be asking my company if I can go through somewhere else next year!!! Terrible service!!!
22. September 2026
Antwort von Eyelation Technologies Inc.
Hello Luci,
We are incredibly sorry to hear about the frustrating delays and the misinformation you received regarding your shipment. It is deeply disappointing to learn that your remade order was not prioritized as promised and that our communication fell short of your expectations. We completely understand your frustration with this experience and regret the inconvenience this has caused you and your company.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Gary,
Thank you for your reply. Your glasses were delivered on 10/17. We hope they work well for you!
-Team Eyelation
The process was easy
The process was easy. But if you don't have your prescription with you and need to submit it that was a bit difficult. I asked my Safety department to help. Once they assisted it was a done deal. Thanks
15. Oktober 2026
Took way longer than I ever expected
Took way longer than I ever expected. I had to engage multiple times through two months to get my glasses even shipped. This is the second time this company has had a wait that was way longer than advertised.
7. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Paul,
Thank you for your review. We are so sorry to hear of your delayed delivery time. It appears the Rx sent in was different than what was ordered. There was a small delay to get clarification on that. We appreciate your patience and apologize for the inconvenience. We hope you enjoy your new safety eyewear!
-Team Eyelation
The person I met with was nice and it…
The person I met with was nice and it was a great experience but I was supposed to have transition lenses. I had called my safety Forman and got them approved, told the person and still they didn't come with the correct lenses
7. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Cory,
Thank you for sharing your feedback with us. We appreciate you highlighting the pleasant interaction with our team member, but we are very sorry that your safety eyewear did not arrive with the transition lenses you had requested and approved. We can remake those for you. A member of our customer service team, will reach out to you today.
-Team Eyelation
tech was very knowledgeable
15. Oktober 2026
Very easy to get new glasses.
Very easy to get new glasses.
And reasonably fair prices
1. Oktober 2026
Extremely late
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jeremy,
Thank you for your review. Your order from 09/26 was delivered on 10/19. Normal delivery times are 10-14 business days. We are so sorry for the delay. Thank you for your patience. We hope your glasses work well for you!
-Team Eyelation
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