The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
I already had my prescription. I have had a hard time finding the right fit in the past, but when I described what I needed, the first pair that was recommended fit well. It was a very easy process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10.213 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
They have the wrong prescription,Can't…
They have the wrong prescription,Can't use them to read close.
8. Oktober 2026
Try on glasses
I did not like the virtual dressing room for seeing how the glasses would look on me.
19. Oktober 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I had to call to get update on glass…
I had to call to get update on glass and it took 2mts to get glass
Thank bad service
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Luis,
Thank you for your feedback. We are reviewing our communication and delivery times to prevent future delays.
-Team Eyelation
She was quick
She was quick. and the selection was good very happy with my safty glasses
9. Oktober 2026
GREAT SELECTION
The selection of styles and shapes of safety glasses was exceptional.
19. Oktober 2026
Good Experience - Bad Result
The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the left eye isn't the correct prescription so I'm unable to use the new glasses...Although they arrived much earlier than previously explained!
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Mario,
We are glad you enjoyed your experience with us. We appreciate your feedback about our smooth and efficient procedures.
-Team Eyelation
the techs were great very helpful and…
the techs were great very helpful and friendly
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jason,
We are so glad to hear that our technicians provided such helpful and friendly service. Thank you for taking the time to share your wonderful feedback with us!
-Team Eyelation
More options woud be great.
8. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Diana,
We appreciate your feedback and we will work on expanding our selection. We can only provide what your company approves BTW.
-Team Eyelation
You couldn't give me a prescription I…
You couldn't give me a prescription I had to go and pay a eye specialist to get my glasses prescription
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Joe,
Thank you for your reply. We do offer eye assessments and provide a prescription for you that you can download and use anywhere. Sometimes there are factors that prevent us from getting a good reading. If we cannot get you to a good acuity value we do suggest you see a local provider.
-Team Eyelation
glasses didn't get delivered
glasses didn't get delivered, they got sent back.only reason i will return is because company makes me.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Santiago,
We thank you for sharing your feedback. We are very sorry that your eyewear was returned instead of being delivered and that you feel forced to interact with us. We are currently investigating this shipping error with our carrier to ensure it does not happen again.
-Team Eyelation
Very Easy Process
I already had my prescription. I have had a hard time finding the right fit in the past, but when I described what I needed, the first pair that was recommended fit well. It was a very easy process to try on and order at my work site.
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jacob,
We are glad you enjoyed your experience with us. It is wonderful to hear that finding the perfect eyewear was such a seamless process at your workplace, especially since finding the right fit has been a challenge for you in the past. We appreciate you sharing this positive feedback about our team's helpful recommendation. Thank you for choosing our services.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Allan,
We are glad you enjoyed your experience with our team ensuring your satisfaction. Thank you. We hope your new glasses work well for you!
-Team Eyelation
Quick, friendly and professional
It was a smooth process. The Rep was friendly and understanding and knew what was important in helping me make a decision.
19. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Duane,
We are thrilled to hear that you had such a seamless experience. It is wonderful to know our representative was helpful, compassionate, and focused on what mattered most to assist you in making the right choice. Thank you for sharing your positive feedback!
-Team Eyelation
Ordering was easy.
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Brian,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
I still haven't received my glasses
I still haven't received my glasses. It says it was shipped 4 days ago. When I tried to track my package it says my tracking number is unavailable. Other people who work with me and ordered their glasses after me have already received them. I called and left a voicemail. Nobody returned my call. Very dissatisfied. Would not recommend this company to anyone. How am I supposed to track my package if the number is unavailable 😕
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Melissa,
The USPS tracking# shows your order is in Aurora, CO. being processed. Delivery times are usually 10-14 business days. Your order was placed on 10/05. We hope they work well for you!
-Team Eyelation
Helpful and thorough
The fact that when I thought that I had a issue their response was priceless in their response. thanks
8. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Lonny,
We are so glad to hear that our team provided such a helpful and reassuring response when you had a concern. Thank you very much for sharing your positive experience with us.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Criss,
We’re sorry to hear that your new glasses are not fitting comfortably! A good fit is crucial for proper safety and maximizing the benefits of your safety eyewear.
Luckily, we’re here to help! Your eyewear is eligible for a product exchange, return or adjustment. To receive a product adjustment, give us a call at 1.888.308.4703 or questions@eyelation.com and we will send you a prepaid label to ship back your glasses. We will ask you a few questions to understand your product fit issues, and our team will take it from there.
– Team Eyelation
Easy order process
Easy order process would like more feedback from time of order till shipping. Previous sets of glasses had to be sent back cause my lenses cracked.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Sven,
Thank you for sharing your feedback. On behalf of Eyelation, I sincerely apologize for the frustration caused by our communication gaps. We recognize that we have room to grow, and we take your experience to heart.
Because the Eyelation Customer Service team frequently collaborates across multiple sessions to resolve customer requests, keeping our communication aligned is critical. We are continuously optimizing our team workflows to ensure smooth handoffs and clear updates moving forward.
Warm regards,
– Team Eyelation
The lenses were made to prescription…
The lenses were made to prescription and delivered on time.
7. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Cang,
We are happy to hear that your custom eyewear arrived promptly and accurately. Thank you for your review.
-Team Eyelation
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