Equivo Bewertungen 

Kelly was really helpful, and was very polite and kind.

Easy to make contact with

There was very clear and fair
Very understanding

Clear and real communication from start to finish - no jargon, just ŕeal people doing their job efficiently and respectfully.
Pick-up was at the time stated and the driver was very pleasant.
Genuine and timely service altogether.

Jack is a very considerate person and a fantastic human that understands life’s problems. I can’t speak highly enough of him he is a massive asset to your company and is worth more than 5 stars.

Retrieved all of our funds swiftly. We are a commercial company and one of our customers did not pay his bill following some works we carried out. Equivo managed to obtain the funds and transfer to us swiftly. If we have to, we will 100% use them again.

Kelly from collections dealt with our query with the utmost courtesy. Very friendly, but professional. A credit to the company!

I cannot express deeply enough our gratitude for the team at Equivo for their work chasing our debt. In what was a deeply personal situation, that had become overwhelmingly frustrating and stressful they were thorough, professional, understanding, and determined. Alison was incredibly communicative and felt like someone who was on our side. When you are chasing a longstanding debt, through legal steps, doing things the right way, it can feel quite lonely. From the moment Equivo took the case, that feeling dissipated and I had confidence throughout. We are incredibly grateful for their persistence.

Freddie was so helpful right from the start. In complicated circumstances he was knowledgeable and polite and proactive. I couldn’t recommend him highly enough- the whole company seems to be excellent.

TRUTHFUL REVIEWS ON GOOGLE!

I write this review as a potential customer, NOT as a client of Equivo.

I am a creditor owed £10,000. I have obtained a CCJ and a writ against the company that owes me money. I approached the High Court Enforcement Officers Association and asked them to recommend a couple of reputable enforcement companies. They provided me with three names. Two were excellent. Unfortunately, Equivo was the third — and, in my experience, well below par.

I am 63, a retired Company Director, naturally cautious and slightly sceptical. I am also, admittedly, fairly grumpy — and I don't suffer fools gladly.

I approached Equivo, supplied them with a detailed file and raised some straightforward questions about costs, likely timescales and the enforcement process. I also questioned whether some of their Trustpilot reviews appeared a little too positive. I specifically raised concerns about a particularly scathing negative review which alleged that negative reviews had been removed or deleted from Trustpilot.
I wanted a simple explanation.

Instead, I received what I can only describe as a "Sales Prevention" email from Alison Theobald, a rather posh and irrate lady, this was followed by a weird telephone conversation in which I was told that I was "a very rude man."

I explained that I would appreciate it if she could "chill her beans" and simply answer the questions I had asked.
I subsequently sent her a copy of the negative Trustpilot review I had referred to, particularly because she had stated that ALL their reviews were 100% positive.
At that point, I was left questioning whether we were even looking at the same Trustpilot page? Or perhaps her medication wasn't working?
Things then went downhill.
Jonathan Chatfield, described as Equivo's "Founder & Director", subsequently contacted me with what I regarded as an unnecessarily defensive and unhelpful response. Rather than addressing my concerns or answering the questions I had raised, Equivo declined to take my business and effectively told me to go elsewhere.
And so I did.
Perhaps the clue is in the rather grandiose title: "Founder & Director." 😉
My overall impression was that Equivo came across as rather up themselves. Perhaps being based on The Strand has gone to their heads. Whatever the reason, my honest and truthful first experience of dealing with them was absolutely woeful.
To be clear, I am reviewing my experience as a prospective customer, not the quality of enforcement services actually carried out for me, because I never became a client.
There are plenty of other enforcement companies available. My experience with Equivo was that they were neither particularly professional nor particularly accommodating when faced with reasonable questions from a cautious prospective customer.
1/5. .... if there were zero stars

Avoid at all costs!!!

Having served a Section 21 Notice in May 2025, we waded through the paperwork etc ourselves and had 2 visits to the County Court. On 8 June 2026 we won possession, but the tenant had been told by the council in May 2025 not to leave until the bailiffs came.
We were told that average wait time for County Court Bailiffs to be appointed was 1-year.
We signed up with Equivo in June 2026 and they escalated our case to the High Court and Bailiffs evicted the tenants on 20 August 2026.
I wish we had known about Equivo from the start of this process. I would highly recommend Equivo for anyone in a similar position.

We have instructed them on a possession and control writ. Aaron has been amazing with excellent communication. I dont see why that wouldn't continue and the costs stated to me will be the same unless unforseen issues.
I have read the negative reviews but I truly believe half of them didn't have a case with them or expect miracles. Just because you have a high court writ these HCEO cant get your money when the debtor dont have nothing for them to take. We have to be realistic and any money you retrieve is a bonus as the debtor is not stupid and know what the HCEO look for and make sure thats not available or hidden. You can always freeze bank accounts so the writ is not the end of your options. Remember in life not everything ends up with a pot of gold at the end of the rainbow.
All companies have bad reviews as no one or company is perfect. I would stay away from companies with only 5 star reviews as you have to question do they remove the negative ones.
Will update review at the end of our agreement with the company.

Once I had the Writ transferred up to the High Court, Equivo were very swift in being able to secure a writ of possession. Phil and the team were very knowledgeable and confident throughout the eviction and kept me at ease. A very quick and successful eviction was achieved. The office team (especially Lucy), were also very helpful with any questions I had.

⭐⭐⭐⭐⭐

The best enforcement agents I have ever used. They were fast, professional, and extremely helpful throughout the entire process. Once instructed, they recovered my money in full in less than a month.

I couldn't be happier with the service I received and would highly recommend this company to anyone looking for an efficient and reliable enforcement agent. Thank you for your outstanding service!

I was really worried that when I missed payments on my car finance it would be really stressful for me to deal with a collections company.

Instead Equivo sent me a link so I could go online and pick the time that was best for me to allow them to collect the car. It was all very easy, straight forward and I was kept up to date the whole time.

The Equivo agent that collected the car was punctual, courteous, professional and most of all NON JUDGMENTAL. They were able to explain everything to me in a way that was easy to understand, and treat me kindly. This made the situation so much more easy to deal with as I honestly didn't expect it to be as stress free as it was!

If you are in a similar situation to me and you are in arrears I really do think that your experience will be a lot better than you might be expecting! Thank you for being so professional and non judgmental of my situation.

Equivo keeps trying to get my review removed because it doesn’t want you to know the truth.
Equivo had to pay me compensation because it breached its own rules and the law. Despite this being pointed out multiple times over many months, causing considerable stress, Equivo refused to investigate or review until threatened with legal action.
Equivo’s failures included attempting to take me to court (case thrown out by judge) and endlessly threatening me.
Equivo can continue to try to whitewash its reviews but I will continue to provide my honest experience of this company. This is provided for the use of clients and those Equivo pursues on their behalf.

We took Small Claims Court action to recover an unpaid funeral-related debt of approximately £1,500. The claim was not defended and judgment was entered in our favour. The debtor received a County Court Judgment. We did not receive our money.

We were then advised to transfer the judgment to the High Court and instructed Equivo. Its enforcement officers were presented as having greater powers and more effective methods of recovering the money than County Court bailiffs. Check out the Equivo website. It is certainly impressive.

We paid the required fee and expected the lawful judgment of the court to be enforced. We were led to believe that vehicles could be removed or that goods to the value of the debt could be taken if payment was not made.

Equivo issued a Notice of Enforcement by post and email. Despite being given Equivo’s bank details no payment was ever made. An income and expenditure form was also sent but was never returned.

Equivo was subsequently provided with redacted, medical information which it considered sufficiently credible to classify the debtor as extremely vulnerable.

An enforcement officer attended the address but could not gain access. A calling card was left. Equivo then say they received an angry telephone call followed by a lengthy complaint. We were not advised about this at the time.

The complaint caused enforcement to be paused while Equivo responded to the various allegations.

The debtor then entered the statutory Breathing Space scheme. Equivo was legally required to suspend enforcement until that protection ended three months later.

Once the Breathing Space had expired an officer is reported to have returned twice. Calling cards were left. There was no response.

Equivo then informed me that it was no longer appropriate to continue attending or contacting the debtor because further attempts might be regarded as harassment.

So despite:

• a legally valid debt
• a County Court Judgment in our favour
• the judgment being transferred for High Court enforcement ( Equivo)
• notices being served
• several enforcement visits
• the debtor repeatedly discussing a payment proposal, Equivo was unable to act in any meaningful way.

Equivo was also unable to establish the authenticity or validity of the medical information presented by the debtor. We were told that this was because of data protection restrictions. This meant that the evidence could not be independently verified.

It appears that Equivo is effectively impotent to do anything other than knock on a door and ask for money. I could have done that.

Equivo appear to have no more cards to play and I am left wondering whether they ever really had any to start with.

I have now given up. I am disappointed, disillusioned and need to close this toxic chapter.

This is the extraordinary position in which we have been left. The court acted lawfully. Our claim was legitimate. Equivo’s High Court enforcement process was lawful. We followed every procedure we were advised to follow.

Yet the person who owes the money and whose failure to pay created this entire situation appears to walk away completely scot-free.

Meanwhile we have spent additional money and considerable time pursuing a judgment that has proved worthless in practical terms. The process has achieved nothing other than creating further costs for us.

I appreciate that enforcement companies such as Equivo must comply with the law and must take genuine and properly established vulnerability into account.

Communication has been very poor, I’ve called for updates considerably more than they have called me, then today a single, clearly last minute rush to provide an emailed, detailed ‘report’ once I started to raise my voice appeared. ….Bear in mind this has been with Equivo for months. It is my belief that the company appears to promise considerably more than it is ultimately capable of delivering, certainly in this case.

Any business considering paying to transfer a judgment for High Court enforcement in the expectation of a better result should understand this. Obtaining a judgment and instructing High Court enforcement officers like Equivo does not necessarily mean that the debt will be recovered. It does not even guarantee that any meaningful enforcement will ultimately take place.

I am not criticising individuals I have dealt with as they have been consistently polite. My concern lies with the expectations created by the process itself. I am simply setting out the facts.

So read this very carefully and make up your own mind about whether you should throw good money after bad with a company that effectively can promise nothing. You decide.

I made a personal enquiry to Equivo about a request to recover an outstanding debt.

I spoke to a very kind and supportive lady Alison, who was extremely helpful, kind and offered a great deal of legal support around my enquiry. Despite not actually being able to continue with recovering the debt, and/or obtain any business from my enquiry, she was very informative about what could or couldn't be done. She was invaluable in offering the correct help to me.

It's nice to know there are employees and companies out there who really care and also go over and above in helping the public, when they're lost in debt recovery procedures and issues. Thank you.

Great communication from all team members with super fast response and updates along the process. Without them we wouldn't have gotten the case resolved.

They came to push out our neighbour and they ruined all common spaces around while moving them out: all stairs have been scratched and the main entrance too. I pointed to that and they have been aggressive, arrogant and unkind to me.