Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Mehr ansehen
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Das sagen Bewerter
Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
Unternehmen hat geantwortet
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalde... Mehr ansehen
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Kontaktinformationen
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Vereinigtes Königreich
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Hervorragend
515 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 72 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Guarantee honoured
The guarantee was honoured with no hesitation when the coating started to break away after 7 years of use. Excellent customer service.
Brilliant performance, we have four of the 28cm low casserole pans in our family.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi John,
Thank you for your review. We’re so pleased we could honour the guarantee for you and that you were happy with the service provided.
It’s fantastic to hear our 28cm shallow casseroles are such a favourite in your family. We truly appreciate your continued support and are delighted they’ve been performing so well for you over the years.
The Eaziglide Team
Eaziglide honoured its lifetime guarantee
Eaziglide replaced our frying pan under its warranty without quibble, honouring their lifetime guarantee. This was agreed very quickly but the replacement pan was rather slow to arrive.
30. September 2025
Antwort von Eaziglide
Hi Jonathan,
Thank you for your review. We’re pleased we were able to honour the lifetime guarantee and arrange a replacement for you.
We apologise that the replacement took longer to arrive than expected and appreciate your patience while it was being delivered.
Thank you for choosing Eaziglide.
The Eaziglide Team
Quick and hassle free replacement of faulty pan
Having had a problem with the non-stick surface of our frying pan, Eaziglide were very quick to review our photos of the pan and to offer a replacement. Just a bit slow sending the replacement pan.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Jonathan,
Thank you for your review. We’re pleased we were able to review your claim quickly and arrange a replacement for you.
We apologise that the dispatch of the replacement was a little slower than expected and appreciate your patience.
Thank you for choosing Eaziglide.
The Eaziglide Team
Inadequate packaging.
I have a number of Eaziglide products, which I love, so had no hesitation in ordering a deep casserole.
The parcel arrived on time but looked distinctly battered. On inspection I noted it was in an already used box, which was not big enough for the diameter of the casserole, which was inserted at an angle so that the lid had slipped partially off. Although protected top & bottom with packing, there was no protection at the sides to prevent the damage that had ultimately occurred.
There is no form of contact other than email with the inevitable slow response times.
I said I wanted to return the item for all a full refund and was then expected to arrange my own shipping at my expense.
I’m sorry to say that that’s the last time I buy direct from this company.
26. August 2025
Antwort von Eaziglide
Hi Ian,
We’re very sorry to hear about your experience and the condition your order arrived in. This is certainly not the standard we aim to provide.
We believe this matter has now been resolved and that a full refund was issued. We apologise again for the inconvenience caused and appreciate you bringing this to our attention, as it helps us review our packing processes.
Kind regards,
The Eaziglide Team
Antwort von Eaziglide
Hi Mr Davies,
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packed.
We hope you are enjoying your purchase.
The Eaziglide Team
lifetime guarantee claim
this was a lifetime guarantee claim. I had my original receipt, sent you photos of my pan and you sent me a new one very quickly- I was impressed and my new pan is brilliant- thank you!
4. September 2025
Antwort von Eaziglide
Thank you for your review. We’re so pleased we could assist with your lifetime guarantee claim and get your replacement to you quickly.
It’s great to hear you’re enjoying your new pan, and we hope you shop with us again in the future.
The Eaziglide Team
Great service and great pan
4. September 2025
Antwort von Eaziglide
Hi Mike,
Thank you for your review. We’re so pleased to hear you’re happy with both our service and your pan.
We hope you enjoy cooking with it for many years to come.
The Eaziglide Team
Replacement Steamer Set
The finish started to come off my Neverstick2 20cm 3 tier steamer set. I contacted Eaziglide and after sending a few photographs they are sending me a replacement.
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Janet,
Thank you for your review. We’re sorry to hear you experienced an issue with your steamer set, but we’re pleased we were able to arrange a replacement for you.
We hope you’re enjoying your Neverstick2 3 tier steamer set and that it has proved to be the perfect kitchen tool.
The Eaziglide Team
Great customer service by Victoria
Victoria quickly responded with polite and helpful information. Further photo’s were requested and quickly processed by the company resulting in a replacement being ordered and despatched.
Great customer service, I will buy your superb products again.
Thank you.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Thank you for your review. We’re delighted to hear Victoria was able to assist you promptly and that everything was resolved smoothly.
It’s great to know you’re happy with both the service and our products. We truly appreciate your support and look forward to welcoming you back again.
The Eaziglide Team
Antwort von Eaziglide
Thank you for your review. We’re so pleased to hear you found our team polite and efficient.
We really appreciate your support.
The Eaziglide Team
Quality products easy to clean
Good website, great selection of products & very quick delivery. Quality excellent, robust & much less greasy chips when cooking oven chips. Easy to clean.
26. August 2025
Antwort von Eaziglide
Hi Julia,
Thank you for your review. We’re so pleased to hear you found the website easy to use and that your order arrived quickly.
It’s great to know you’re happy with the quality and easy clean performance, and that you’re seeing great results when cooking.
Thank you for choosing Eaziglide.
The Eaziglide Team
Great pans great customer service will…
Great pans great customer service will happily buy from again
26. August 2025
Antwort von Eaziglide
Hi Aaron,
Thank you for your review. We’re so pleased to hear you’re happy with both your pans and the service you received.
We look forward to welcoming you back again in the future.
The Eaziglide Team
Antwort von Eaziglide
Hi Sue,
Thank you for your review. We’re so pleased to hear you’re happy with the capacity of your product and that you would recommend it.
We really appreciate your support.
The Eaziglide Team
Wok - great CS
The team sent 2 replacements as the first work received had chips on the edges. The first replacement received the wok was dented. Customer service team assured that a qc will be done before the next item was sent. Second item arrived with chips on the edges larger then the chips on first work received.
Update: After 3 replacements we finally have one free from defects. Customer service team has been great, just hope for better QC from delivery team in the future
21. August 2025
Antwort von Eaziglide
Hi Sidaarth,
Thank you for updating your review. We’re very sorry for the repeated issues you experienced and appreciate your patience while we worked to get this resolved.
We’re pleased that you now have a wok free from defects, and we’re glad that our Customer Service team were helpful throughout the process. Your feedback regarding quality control and dispatch has been noted and will be shared internally to help us improve.
Thank you again for your patience and for choosing Eaziglide.
The Eaziglide Team
Very efficient and quick service
Very efficient and quick service, pleased with pan but had not realised the tiny frying pan is not compatible with induction hobs.
18. August 2025
Antwort von Eaziglide
Thank you for your review. We’re so pleased you were happy with the service and that you’re enjoying your pan.
We do provide hob compatibility details on our website and packaging, but we’re sorry if this was not as clear as it could have been. We truly appreciate your feedback and will take it on board.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent pans!
Bought the easi glide 3 wok, it's worth the extra money as the non stick is excellent! We also have the 5 pan set for many years and they are all still in excellent condition. I would definitely recommend washing by had as any non stick pan cannot handle the heat in a dishwasher. Overall excellent!
18. August 2025
Antwort von Eaziglide
Hi Nick,
Thank you for your review. We’re delighted to hear you’re enjoying your Neverstick 3 wok and that your 5 pan set is still in excellent condition after many years.
You’re absolutely right, while the pans are dishwasher safe when used correctly, we do recommend hand washing in warm soapy water to help prolong the Neverstick coating.
We really appreciate your recommendation and your support.
The Eaziglide Team
My order hasn’t arrived
15. August 2025
Eaziglide so far is non-stick
Eaziglide so far is non-stick. It is new and will wait to see if is still non-stick after a year of use.
12. August 2025
Very kindly replaced my damaged product…
Very kindly replaced my damaged product thank you!
5. August 2025
Delighted with my Eaziglide saucepan
Delighted with my Eaziglide saucepan. I love the range.
11. August 2025
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