Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Mehr ansehen
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Das sagen Bewerter
Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
Unternehmen hat geantwortet
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalde... Mehr ansehen
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Kontaktinformationen
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Vereinigtes Königreich
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Hervorragend
515 Bewertungen
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I brought the full set of pans and not user friendly
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalded, when I tried to drain the potatoes, water seeped through the rim and burnt my hand as well, I thought these lids drain without lifting the lid. Too late to return as John Lewis said not their problem, going to ditch the pans and buy new ones with friendlier lid handles like my old ones of 20 years that i unfortunately threw away, I notice that all pans etc in John Lewis have these handles
1. Juli 2026
Bewertung ohne vorherige Einladung
Quick response
10. Juni 2026
Antwort von Eaziglide
Hi Yu Sun,
Thank you for your 5-star review!
We’re really pleased to hear you were happy with our quick response times.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Only giving 4 stars as they only…
Only giving 4 stars as they only replaced one pan,
I did send pictures of pans and receipts but you only sent one.
*EDIT.
They have now sent the 2nd pan.
Thank you so much.
Excellent customer service.
16. Juni 2026
Antwort von Eaziglide
Hi Linda,
Thank you for taking the time to leave your feedback.
We apologise for the confusion regarding the replacement pans. This has now been resolved via email and we hope you are happy with the outcome.
If there is anything further we can assist you with, please don’t hesitate to contact our Customer Service team again. We really appreciate your patience while we resolved this for you.
Kind regards,
The Eaziglide Team
Great customer service
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once they had received photos and a copy of the receipt. Great having the lifetime guarantee 😊 thank you
9. Juni 2026
Antwort von Eaziglide
Hi Claire,
Thank you for your 5-star review!
We’re really pleased to hear our customer service was quick and efficient in resolving the issue with your casserole pot.
It’s great to know the lifetime guarantee gave you peace of mind and that we could get a replacement sorted for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Quick and efficient resolution
Quick and efficient resolution, always easy to sort out any issues.
15. Juni 2026
Antwort von Eaziglide
Hi Con,
Thank you for your 5-star review!
We’re really pleased to hear that our customer service has been consistently helpful and efficient when needed.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I had a problem with the small pan in…
I had a problem with the small pan in the eazyglide set - it was replaced with a bigger one to solve the problem immediately, no fuss at all. Thank you
3. Juni 2026
Antwort von Eaziglide
Hi Anon,
Thank you for your 5-star review!
We’re really pleased to hear the issue with your small pan was resolved quickly and without any hassle.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Professional 3 saucepan set and 24cm…
Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
8. Juni 2026
Antwort von Eaziglide
Hi KJ,
Thank you for your 5-star review!
We are so pleased to hear that you are enjoying your Eaziglide cookware and that it is working well on your induction hob.
It is great to know the straining lids have been a useful feature and that your order was delivered quickly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Excellent Customer Service
Victoria was very helpful in arranging a replacement casserole dish under the terms of the guarantee for this product. The replacement arrived the next day. First class service.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Jack,
Thank you for your 5-star review!
We are so pleased to hear that Victoria made your experience a positive one and that our guarantee claims process was quick and efficient.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Excellent Customer Service
Asked customer service to honour a lifetime guarantee. After checking the product they did so with minimal fuss. Polite and efficient.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Keith,
Thank you for your 5-star review!
We are pleased to hear that our guarantee claims process was straightforward and that you received your new product promptly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
This is my second purchase
This is my second purchase, the first being a round cake tin. The 12 cup bun tin is brilliant, the cakes come out perfectly without sticking. I highly recommend Eaziglide products, they are the best tins I have ever had.
26. Mai 2026
Antwort von Eaziglide
Hi,
Thank you for your 5-star review!
Thank you for returning to Eaziglide to make your second purchase. We are so pleased to hear that our products are performing well for you and that your bakes are turning out perfectly and releasing with ease.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Problem with Pan on an Induction Hob
We had a problem with an Eaziglide pan on our induction hob. Eaziglide were very helpful and sorted the problem for us
Their pans are excellent quality and they are a very helpful company !
29. Mai 2026
Antwort von Eaziglide
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with your customer service experience and that we were able to help reach a satisfactory outcome for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
If Carlsberg made frying pans ……
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Marianne,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Victoria delivered excellent customer service and was able to help find a satisfactory outcome for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great product delivered amazingly…
Great product delivered amazingly quickly - very pleased when using them
26. Mai 2026
Antwort von Eaziglide
Hi Michael,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with the service you received, and are happy with your product.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I bought this about 5 months ago and…
I bought this about 5 months ago and from time to time have tried using it with disappointing results. My pan is Not nonstick!! Food sticks and difficult to remove. Consequently the pan has lost a bit of its non stick protection in the centre and around the edge. I am very disappointed.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Charlotte,
Thank you for taking the time to share your experience with us. We’re sorry to hear that your product has not delivered the non-stick performance that's expected.
Our non-stick coatings are designed to provide long-lasting performance when used in line with our care and use guidelines, so we’re sorry to hear this hasn’t been your experience. We’d like the opportunity to investigate this further for you.
Please contact us at reception@imperialgb.com with details of your product and proof of purchase, and we’ll be happy to investigate and assist further.
Kind regards,
The Eaziglide Team
Antwort von Eaziglide
Hi Jason,
Thank you for your 5-star review.
We’re pleased to hear that you found our warranty process quick and easy. We hope you’re enjoying your new product and that it meets your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Fantastic frying pan for non stuck…
Fantastic frying pan for non stuck omelettes! Really pleased and pan looks smart too.
15. Mai 2026
Antwort von Eaziglide
Hi Sarah,
Thank you for your 5-star review.
It’s wonderful to hear that you’re enjoying your new frying pan and are pleased with both its performance and design.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Antwort von Eaziglide
Hi Kerry,
Thank you for your kind feedback.
We are delighted to hear you are pleased with your pan set and the customer service you received from us.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Lovely little frying pan
Wanted a tiny frying pan for one egg, toasting spices, etc. This one is perfect!
7. Mai 2026
Antwort von Eaziglide
Hi Lyn,
Thank you for your 5-star review.
We are delighted to hear your new frying pan is perfect for your cooking needs!
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Eaziglide - the best
Since I tried Eaziglide saucepans (which are the best I have used in 45 years of cooking) I have looked out for other pans & tins. I am very pleased with the baking tin I bought for baking brownies.
5. Mai 2026
Antwort von Eaziglide
Hi Linda,
Thank you for your 5-star review.
We are delighted to hear that our saucepans are the best you have used, and that you are also enjoying your new baking tin. It’s great to hear you are continuing to grow your collection of Eaziglide products.
Thank you for taking the time to share your feedback and support.
Kind regards,
The Eaziglide Team
Great products and service.
5. Mai 2026
Antwort von Eaziglide
Hi Chris,
Thank you for your 5-star review.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
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