Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
Unternehmen hat geantwortet
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalde... Mehr ansehen
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Kontaktinformationen
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Vereinigtes Königreich
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Hervorragend
515 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 72 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Resolution of problem
They understood and resolved a problem quickly, efficiently and politely.
29. Oktober 2025
Antwort von Eaziglide
Hi Glyn,
Thank you for your kind review. We’re pleased we were able to resolve the issue for you quickly and efficiently.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
This product is not good
This product is not good and should be avoided. The type of finish flakes and chips no matter how well you look after them. The wok has to be used unlike a wok on low heat or else it loses its non stick coating. Rubbish really, poor recommendation by which?
14. August 2025
Antwort von Eaziglide
Hi Martin,
We’re sorry to hear you were disappointed with your wok and appreciate you sharing your feedback.
We understand a replacement was sent, and we hope the quality of the replacement has met your expectations and that you’re now getting on well with it.
As with most non-stick cookware, low to medium heat is generally recommended, as higher temperatures can reduce the lifespan of the non-stick coating over time.
If you experience any further issues, please don’t hesitate to contact our Customer Service team and we’ll be happy to help.
Kind regards,
The Eaziglide Team
Easiglide has the best customer service…
Easiglide has the best customer service and I had a very respectful and helpful experience with them
4. November 2025
Antwort von Eaziglide
Hi Rogayeh,
Thank you for your review. We’re delighted to hear you had a respectful and helpful experience with our team.
Your kind words mean a great deal to us.
The Eaziglide Team
Highly recommended …
I bought 2 Eaziglide cupcake trays in preparation for Christmas day Yorkshire puddings! They were competitively priced compared to some major retailers and were delivered promptly. I am currently replacing all my pots and pans with Eaziglide Neverstick as they are so brilliant. Strong and really are Neverstick.
4. November 2025
Antwort von Eaziglide
Hi Carolyn,
Thank you for your review. We’re delighted to hear you’re pleased with your cupcake trays and that they arrived promptly.
It’s fantastic to know you’re replacing your cookware with our Eaziglide products and finding it strong and truly non-stick.
We hope your Christmas Day Yorkshire puddings were delicious, which we’re sure they were.
The Eaziglide Team
Poor experience
Warranty process a little laborious. Phots requested which I sent, however photos do not show a handle load sending at the rivets. Waste of my time. I sent a video and warranty was accepted.
You shipped the package and delivery attempted 05/11. It’s now 11/11. Reason? Parcelforce. I checked today wondering where the package was. Tracking shows attempted delivery however no card through door, no SMS or email. Useless. Apparently the package is at a post office. Change your courier - Parcelforce are one of the worst. Not a very good experience.
5. November 2025
Antwort von Eaziglide
Hi James,
We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand a replacement was sent and received, and we hope it arrived safely and is now meeting your expectations.
Kind regards,
The Eaziglide Team
Antwort von Eaziglide
Hi David,
Thank you for your review. We’re so pleased to hear you were happy with our service.
Thank you for choosing Eaziglide.
The Eaziglide Team
Amazing Company
Amazing Company!
We had some issues with a set from a wedding present from 5 years ago. They were amazing and replaced them even though we had no proof of purchase (wedding gift). Love the pans. Love the company!
24. Oktober 2025
Antwort von Eaziglide
Hi Jonnie,
Thank you for your amazing review. We are so pleased we could help resolve the issue for you and get everything sorted.
It is wonderful to hear you love both the pans and the company. That truly means a lot to us.
The Eaziglide Team
Five star customer service
I was having a problem with my easziglide saucepans there were stains on the inside of them which would not come off .
I contacted there customer service team via email and Victoria was the Customer Service Controller that was allocated to the case and after a couple of very pleasant emails and photos I sent in , I must say the out come was extremely positive.
Thank you Victoria you’re star ⭐
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Thomas,
Thank you for your review. We’re pleased you contacted us and that Victoria was able to assist you in resolving the issue with your saucepans.
It’s lovely to hear the outcome was a positive one, and we will be sure to pass your kind comments on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was very helpful in dealing…
Victoria was very helpful in dealing with the pan with which we had a problem and arranged a replacement and delivery free of charge.
Thank you Victoria
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Thank you for your kind review. We’re so pleased Victoria was able to help resolve the issue and arrange a replacement for you.
We’ll be sure to pass your thanks on to her.
The Eaziglide Team
Excellent customer service
The customer service team are excellent. Very responsive and fair in their approach.
Would definitely recommend them as a great company to deal with.
29. Oktober 2025
Antwort von Eaziglide
Hi Jackie,
Thank you for your review. We’re delighted to hear you found our Customer Service team responsive and fair.
Your recommendation means a great deal to us, and we’re so pleased you had a positive experience.
The Eaziglide Team
Thank you to Eaziglide for listening to…
Thank you to Eaziglide for listening to the issues that we had and offering a generous solution. It was much appreciated.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Lucy,
Thank you for your review. We’re pleased we were able to listen and provide a solution that you were happy with.
Your feedback is greatly appreciated.
The Eaziglide Team
30cm Lid
This was bought for our Easiglide 30cm pan. The lid is very high quality and is a snug fit on the pan. Excellent!
24. Oktober 2025
Antwort von Eaziglide
Hi Paul,
Thank you for your review. We’re so pleased to hear the 30cm lid fits perfectly and that you’re happy with the quality.
Thank you for choosing Eaziglide.
The Eaziglide Team
issue with a relatively new pan!
I had an issue with a relatively new pan, I contacted customer service and from the start to the finish with my new pan arriving quickly as a replacement I couldn’t be happier. the service was excellent, great customer service skills and communication, the staff were great on email and efficient and now I have a shiny new pan, I would highly recommend them and their pans, great service. The packaging was eco but super robust so very pleased all round.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Rosy,
Thank you for your review. We’re sorry you experienced an issue initially, but we’re delighted to hear our team was able to resolve it quickly and efficiently for you.
It’s great to know you were happy with the communication, service and packaging, and that you’re now enjoying your new pan.
We truly appreciate your recommendation.
The Eaziglide Team
Excellent customer service
We purchased an Eaziglide frying pan about 7 or 8 years ago from John Lewis. It worked great but recently the handle came loose and part of the plastic that connected the handle to the pan broke off. I emailed a few photos and explanation to Eaziglide expecting that this wouldn’t be covered by the lifetime guarantee. I also didn’t have the original receipt.
To my pleasant surprise, I received an email back indicating that they would ship a replacement pan to me ASAP. They further explained that the replacement had a new handle design which will avoid this problem again in the future. We received the pan today at home and it’s great. I couldn’t be more pleased with the customer service and how the company honored its guarantee.
Well done to Eaziglide. We will be buying from them again.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Joel,
Thank you for your review. It’s great to hear you were pleased with the updated handle design and that your replacement pan arrived safely.
Supporting our customers long term is exactly what we aim to do, so it’s great to know you were happy with the outcome.
We really appreciate your kind words and are so pleased you had a positive experience with us.
The Eaziglide Team
Antwort von Eaziglide
Thank you for your review. We’re so pleased to hear you’re happy with the quality of your wok and the customer service you received.
We hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Antwort von Eaziglide
Thank you for your great review. We’re so pleased to hear you found ordering easy, your delivery was prompt, and that you’re happy with the product.
We appreciate you choosing Eaziglide.
The Eaziglide Team
Efficient and friendly
Efficient and friendly. First class service.
Thank you - I will be recommending this company.
16. Oktober 2025
Antwort von Eaziglide
Hi Sue,
Thank you for your review. We’re delighted to hear you found our service efficient and friendly.
Your recommendation means a great deal to us.
The Eaziglide Team
victoria was extremely helpful …
victoria was extremely helpful respoded very quickly on all occassions , very very happy with the outcome thank you
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Eaziglide
Hi Chris,
Thank you for your review. We’re delighted to hear Victoria was so helpful and responded quickly throughout.
It’s great to know you’re very happy with the outcome. We’ll be sure to pass your thanks on to her.
The Eaziglide Team
The pans are great
The pans are great. Very easy to clean and don't stick.
I have one I bought a few years ago that is still in great condition. That is why I bought this pan set and cleared out my old pans.
They arrived quickly.
2. Oktober 2025
Antwort von Eaziglide
Hi Elaine,
Thank you for your review. We’re so pleased to hear you’ve been happy with your pan over the years and that it’s still going strong.
It’s great to know you’ve now upgraded to a full set and that they arrived quickly. We hope you continue to enjoy cooking with them.
The Eaziglide Team
Great pans!
26. August 2025
Antwort von Eaziglide
Hi Gail,
Thank you for your review.
We’re so pleased to hear you’re happy with your pans.
The Eaziglide Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.