I was having difficulty navigating and choosing my company car on the online portal. Abbie shorter got in touch with me and we set up a teams meeting so she could help me. Abbie was brilliant, she... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
All good throughout the ordering process and when we ‘jumped in’ and spoke with the actual supplier they remained helpful and understood our reasons why. Smooth as could be overall process
Unternehmen hat geantwortet
An excellent experience from start to finish! The Driveway Vehicle Solutions team couldn't have been more helpful, from all my (many) questions about the scheme and how it works, to choosing the rig... Mehr ansehen
Unternehmen hat geantwortet
Bought 3years old car at Evans Halshaw (VW Tiguan) and Im sure they knew the car has issues . Just 2months before premium insurance ended and after stressful time to get in touch with right perso... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.
Kontaktinformationen
Loxley House, NG15 0DR, Annesley, Vereinigtes Königreich
- 01332 267367
- DrivewayUK@lithia.com
- drivewayvehiclesolutions.co.uk
4,5
Hervorragend
200 Bewertungen
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Zoe Niven a real tangible asset to Pendragon
I have been working with Pendragon weekly for over a year now on our fleets Vehicle of Road numbers. We have a fleet of over 1,000 vehicles! And through joint close management of the dealership and repair center networks, we have seen a major shift in reducing the average time off road and has given clear visibility of any delays on parts etc. This process would not have been anywhere near as successful if it was not for Zoe Niven! Zoe has taken real ownership of our issues chasing improved booking times, tracking down parts and even arranging vehicle movements in the Vauxhall network to get repairs completed quicker. Ensuring PHS as a group is updated all the way through the process. Zoe is a real Tangible Asset to Pendragon and deserves to be recognised for this
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi John,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear about the positive impact our collaboration has had on managing your fleet’s Vehicle Off Road numbers. It’s fantastic to know that the joint efforts between our dealership and repair centre networks have made a real difference.
We’re especially proud of Zoe's dedication and proactive approach. Zoe’s ownership and communication have clearly played a key role in driving results, and we’re delighted to see her recognised as a tangible asset to Pendragon.
Thank you again for your continued partnership and trust in us. We look forward to building on this success together.
Customer Experience Team
Louise was extremely helpful and tried…
Louise was extremely helpful and tried her best to get the problem sorted for me after being overcharged by a Evans Halshaw Garage.
Thank you
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jamie,
Thank you so much for your feedback. We're really pleased to hear that Louise was able to support you and worked hard to resolve the issue. We’re sorry to hear about the overcharge at Evans Halshaw Garage, but glad Louise could step in and assist.
Thanks again Customer Experience Team
Jared has been fantastic keeping i…
Jared has been fantastic keeping i touch, identifying issues from My order and correcting me. Really impressed with the process and up to date information.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Brett,
Thank you so much for your kind words! We're thrilled to hear that Jared has been fantastic in keeping you informed and resolving any issues with your order.
Customer Experience Team
We are fortunate to have Nancy Pavey as…
We are fortunate to have Nancy Pavey as our customer relationship manager who provides great support in relation to our school minibus fleet. Overall PVM provide a good and reliable service to ensure maintenance and technical repairs are expedited as efficiently as possible. PVM understand the importance of maintaining school minibuses in a safe and roadworthy condition and keeping them in operation with minimal time off road.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that Nancy has been providing the high level of support you deserve. Your recognition means a great deal to us, and we look forward to continuing to support your fleet with reliability and care.
Customer Experience Team
Super service
I needed to report a change so I followed the instructions in my agreement. The representative made the change and replied to say it had been done. Super speedy response with a professional, friendly touch. Fabulous.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Tina,
Thanks so much for your lovely feedback! We're glad the change was handled quickly and professionally.
We're always here if you need anything else!
Customer Experience Team
Very quick replies to my query
Very quick replies to my query, and resolving my query satisfactorily. Very pleased with the result. Thank you Cherelle
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jeanette,
Thank you so much for your kind words! I'm really glad to hear that your query was resolved quickly and to your satisfaction. Cherelle will be thrilled to know her support made a positive impact.
Thanks again Customer Experience Team
Great Customer Service
Pendragon have been supplying our cars for over 30 years and we have always received exceptional service
Nancy has been our account manager for many of those years and I have found her to be very professional and she has a great attention to detail in what she does
Nancy is a great ambassador for Pendragon
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Steve,
Thank you so much for your continued trust and loyalty over the past 30 years — it truly means a great deal to all of us at Pendragon. We're delighted to hear that you've consistently received exceptional service, and it's wonderful to know that Nancy has played such a key role in your experience.
Thank you again for your thoughtful review — we look forward to continuing to support you for many more years to come.
Customer Experience Team.
Easy no fuss
Changed vehicle reg and Cherele in the admin, made it easy without fuss and speedy. Thank you.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words! We're really glad to hear that Cherelle made the process smooth and speedy for you.
Thanks again Customer Experience Team.
Nancy is our account manager and has…
Nancy is our account manager and has worked with us for many years - she has always been a fantastic support in finding the best options for our fleet. Supporting people with disabilities, Nancy has gone above and beyond to ensure our fleet meets the needs of the vulnerable people in our care.
Nancy always approaches each case with care and consideration!
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jabe,
Thank you so much for your kind words and continued trust over the years. We're incredibly proud to have Nancy as part of our team—her dedication and compassion truly shine through in everything she does.
We’ll be sure to pass on your lovely feedback to Nancy—she’ll be thrilled to know her efforts are so appreciated!
Thanks Customer Experience Team.
Customer Service excellent
With any organisation that provides a customer service, it is the people that deliver the promise every day that make the difference.
In the case of Pendragon the one single person who makes the greatest impact whilst they are working on our account and that is Zoe Niven.
On every occasion that Zoe that has taken on a VOR vehicle, she has found a way to either have the vehicle booked into a dealer that was full for weeks, or locates a part that had been on back order for a month. how she does this is a skill very few people have.
Zoe also contributes fully to our weekly meeting with our senior Ops manager who has commented on Zoe's contribution to reducing our VOR %
Zoe is an great asset to Pendragon and the wider Lithia group.
please pass on our gratitude for every thing Zoe does for phs Group.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi John,
Thank you for your kind words and recognition of Zoe Niven’s outstanding work. Her dedication, problem-solving skills, and proactive support have a real impact, and we’re thrilled to see that reflected in your experience.
We’ll be sure to pass on your appreciation—Zoe truly is a valued asset to Pendragon and the wider Lithia group.
Thank you again for your continued partnership and support.
Customer Experience Team.
Delivering on their Promises
It is great to deal with a business that knows the value of a customer. As a Commercial user of Pendragon, Nancy and her team provide clear and concise information and always deliver on their promises and I would have no hesitation in recommending them for any business looking for a vehicle solution.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi John,
Thank you so much for your kind words and recommendation!
At Pendragon, we truly value our commercial customers and strive to offer reliable vehicle solutions tailored to your business needs. Your feedback means a lot to us, and we look forward to continuing to support you and your business.
Customer Experience Team
contract orders and support team
To follow on from the review i left on the Enhanced Maintainance team. I would also like to thank both Abbie Shorter and Nancy pavey for their amazing, fast and efficient contract support on new orders and fleet control. Nothing is too much trouble and any issue is resolved promptly with the best service and best cost saving applied every time.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Stephen,
Thank you for your kind words again and for recognising Abbie Shorter and Nancy Pavey.
We're so pleased their fast, efficient support and commitment to great service and cost savings have made a difference. Your feedback means a lot!
Customer Experience Team
Jared just makes life so easy
Jared just makes life so easy, he has been a massive support through out any process he takes on
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Kelly,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience engaging with Jared.
Thanks again Customer Experience Team.
Both Nancy and Ellie are outstanding
Both Nancy and Ellie are outstanding! Nothing is too much trouble and they definitely deliver on customer service and reliability. They always call when they say they will and represent as excellent ambassadors for Lithia (prev Pendragon). They listen to our needs and fully understand our business from both a positive and negative side. They are aways willing to offer positive suggestions including some outside the box, that we may have overlooked initially.
We have explored the option of sourcing our vehicles elsewhere, and if it were not for this awesome pair, we would not be here writing this review!
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Paddy,
Thank you so much for your amazing feedback!
We’re thrilled to hear how well Nancy and Ellie have supported you—they truly are outstanding ambassadors for Lithia.
Your loyalty means a lot, and we’re so glad they’ve made such a difference to your experience.
Thanks,
Customer Experience Team
Helpful staff
Cherrelle was really helpful with transferring the warranty over for me, quick response to emails, thanks so much
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Hayley,
Thanks so much for your review! We're glad Cherelle was able to help quickly with your warranty transfer—really appreciate your feedback.
Thanks Customer Experience Team.
Excellent support
The team at enhanced fleet support have been tremendous. Always helpful and solve queries quickly. Thank you for all the support over the past year :).
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jake,
Thank you so much for your kind words. We're delighted to have supported you over the past year. If there's anything you need going forward, we're always here to help!
Customer Experience Team.
Great Customer Service
Great Customer Service. Cherelle was the lovely lady who handled my enquiry. She did so with the upmost professionalism. Very prompt , informative and efficient
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi,
Thanks so much for your lovely feedback.
We're glad Cherelle provided such professional and efficient service—she’ll be thrilled to hear this!
Thanks,
Customer Experience Team
GREAT COMMUNICATION
GREAT COMMUNICATION
UPDATED REGULAR
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Debra,
Thanks so much for taking the time to leave a review. We're glad the communication and updates worked well for you.
Thanks again Customer Experience Team.
Pendragon great customer service
I purchased the pendragon Guarantee through Evans halshaw with my new car and had a great experience with their customer service. I needed to update my vehicle registration, and the pendragon team responded quickly and politely. It was a smooth and hassle-free process, which really gave me confidence in the guarantee. So far, very happy! Thank you
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that the Pendragon Guarantee team made things smooth and hassle-free for you.
It's great to know that the quick and polite support gave you confidence in your guarantee.
We truly appreciate your feedback and look forward to continuing to support you on your motoring journey.
Customer Experience Team
I was dealt with efficiently and was…
I was dealt with efficiently and was answered promptly. You couldn't do enough to help me make the decision and now looking forward to my new car.
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Caroline,
Thank you for the lovely feedback!
We're so pleased to hear you felt supported throughout the process.
Enjoy your new car.
Thanks again,
Customer Experience Team
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