Cuckoo Broadband Bewertungen 

Quick response to the call - no waiting. Sam was very helpful and was able to complete the action required. Thank you!

i was helped by sj she was really good and answered my questions told me what i needed to know

Vetiva i think that was his name was very helpful

My internet has been sorted out, anureg helped me sort out my problems.

MJ was extremely helpful in resolving my connection issues

Agent was really helpful! Got my bank issue sorted and new contract!

Very helpful and great customer service and support

SJ

SJ was great helping me with my request

He was good and help me out as good

Solved my problem

My service has been unavailable for almost 2 months. Repeated tickets as they kept closing the original ones saying it was fixed when it wasn't. After weeks they eventually admitted to an issue in their wider network. Claiming this was fixed they are now blocking my device from registering on their network. Repeated engineer visits and I am no nearer a fix. I work from home regularly and this has caused many issues, I've now had Openreach put second line in that is working fine. Will be terminating my agreement as they are clearly in breach of their contract. According to the engineer I'm not the only person with issues in SN10

It should also be noted they send emails saying an engineer will come on a certain day at a certain time and you could be charged £200 if you are not there, they ask you to cancel 24 hours before to avoid the charge, the catch is the emails often come less than 24 hours before the appointment in the evening so you cant actually rearrange in time! Their incompetence is truly off the charts! Quite often nobody turns up on the day of the appointment, or they turn up when you haven't been notified. Sometimes text messages are sent by they rarely match the date and time of the email, they will differ by a day!

Ankit was very fast and helpful in assisting me with my hardware issues and made sure the technical team would be in touch to resolve things quickly

I've been with Cuckoo (formally Giganet) now for over 4 years. Needed a replacement router as the LAN ports started to fail on the original router. They sent one out free of charge with next day delivery.
I had to phone them when it arrived as I needed help to configure the login details. I spoke with Aloto on the phone who was able to quickly diagnose the issue through a video link on my mobile, and provided me with the missing credentials. Had it up and running in 5 minutes.

Aniket was veey helpful at explaining the situation and the next steps

Problem was dealt with efficiently

Initial contract price was fine. Though I never complained about the speed, I was receiving below what I was paying for. Didn't bother me as the price was decent. Renewal price was higher and decided to go with a different company. Cuckoo called with aggressive tactics and unreasonable counter offer. Rep kept calling me by the wrong name. Overall, absolutely terrible customer service. Hated the experience enough to leave a review because they pride themselves on the "4.6 trust pilot"!

K J was very he was vey helpful polite and friendly