One of the more cost effective options available for broadband. Customer support is helpful, spoke to San earlier who updated me further on the process of ending my contract. I would have cont... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Vipul assisted me with my case, he was fully professional, quick and friendly while resolving my issue on first contact attempt. Thank you very much for your work and help. Overall I enjoy cuckoo,... Mehr ansehen
AnuragM Was great and patiently led me through some simple tests - we identified it was the booster causing the issue and he led me through some steps to fix it. Brilliant. He also asked if there was... Mehr ansehen
Unternehmen hat geantwortet
Very polite, well mannered and ordered me a new router to hopefully fix my issue. Nice man all round. I would like some sort of compensation or a reduction in my next bill for the inconvenience not ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Full fibre speeds and the best customer service you've ever had. We're on a mission to make broadband simple, for good. We’re as fed up with broadband as you are, with its terrible service, complex deals and sky-high prices. Fancy switching broadband for the very last time?
Kontaktinformationen
Milford House, Pynes Hill, EX2 5AZ, Exeter, Vereinigtes Königreich
- customercare@cuckoo.co
- cuckoo.co
4,6
Hervorragend
11.886 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Anurag was very helpful and polite and…
Anurag was very helpful and polite and professional brilliant customer service thank you
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
We're pleased to hear Anurag was so helpful, polite and professional. Providing brilliant customer service is what we strive for, so it's great to know he made such a positive impression. We'll be sure to pass on your kind words.
- Social Media Support
Arshad was quick and precise with the…
Arshad was quick and precise with the information I needed and very helpful
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Omar,
Thanks for the lovely 5-star review! We're delighted to hear Arshad was able to provide the information you needed quickly and clearly, and that he was so helpful throughout.
- Social Media Support
Great Service and Clear Communication
Mr. Arshad provided clear updates, explained each step calmly, and made sure I understood what was happening. He kept the conversation patient and respectful, which really helped during a stressful broadband change.
He is a valuable asset to the company and has excellent communication skills.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Simian,
Thanks for the fantastic 5-star review! We're glad to hear that Arshad kept you informed every step of the way and made what can be a stressful situation feel much easier with his patience, clear communication and professionalism. We'll be sure to pass on your kind words.
Thanks for choosing Cuckoo!
- Social Media Support
Arsad customer service
I wanted to recognise Arsad today on 30/10/26 for outstanding service. My chat with Arsad was friendly, patient and professional throughout. Arsad understood my contract cancellation (sorry Cockoo) with no fuss!
You don't get service like this so often. Cockoo, I appreciate your service. Thank you. Gladys Gaspar
30/10/2026
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Gladys,
We're delighted to hear our staff provided such friendly, patient and professional service, making everything smooth and stress-free.
While we're sorry to see you go, we really appreciate your kind words and support. We'll be sure to pass your feedback.
Wishing you all the best for the future!
- Social Media Support
Great service really helpful and sorted…
Great service really helpful and sorted my problem
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Kerry,
We're delighted to hear you received great service and that your issue was sorted quickly. It's always great to know our team has been able to help. Thanks for taking the time to share your feedback.
- Social Media Support
KJ was a fantastic customer service…
KJ was a fantastic customer service advisor and he has made my weekend so much better.
Thank you.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Chris,
Thanks for the 5-star review! We're so pleased to hear KJ made such a positive difference and helped make your weekend that much better. We'll be sure to pass on your kind words to him. Thanks for taking the time to share your feedback.
- Social Media Support
Excellent customer service!
Excellent customer service!
I had to cancel my broadband (due to moving house and Cuckoo do not yet supply the new area).
I have always been very happy with the service, and the assistant today (Manjyot) was very efficient and got it dealt with straight away.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Matthew,
Thanks for the fantastic 5-star review! We're sorry to see you go, but we're delighted to hear you've been happy with our service. It's great to know Manjyot made the process quick and smooth, getting everything sorted for you without any hassle. We'll be sure to pass on your kind words.
Wishing you all the best with your move, and we hope to welcome you back to Cuckoo in the future!
- Social Media Support
The women was called is called Vicky…
The women was called is called Vicky Wass very lovely and very helpfully and understanding thank u so much
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Katie,
We're so glad to hear that our staff was so friendly, understanding and helpful throughout your experience. We'll make sure your kind words are passed on. Thanks for taking the time to share your feedback.
- Social Media Support
Quick response to the call
Quick response to the call - no waiting. Sam was very helpful and was able to complete the action required. Thank you!
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Vanessa,
We're really pleased to hear you got through smoothly and that Sam was able to sort everything out for you. We'll make sure your kind words are passed on.
Thanks for choosing Cuckoo!
- Social Media Support
Very helpful kj
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Sue,
Thanks for the 5 stars! We're delighted to hear KJ was so helpful. We'll be sure to pass on your kind words.
Thanks for taking the time to share your experience!
- Social Media Support
i was helped by sj she was really good…
i was helped by sj she was really good and answered my questions told me what i needed to know
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Uzma,
We're so pleased to hear SJ was able to answer all your questions and provide the information you needed. We'll be sure to pass on your kind words.
Thanks for choosing Cuckoo!
- Social Media Support
Vetiva i think that was his name was…
Vetiva i think that was his name was very helpful
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Laura,
Thanks for the 5 stars! We're delighted our staff was able to help. We really appreciate you taking the time to share your experience.
- Social Media Support
Vicky was very helpful
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Steve,
Thanks for the 5-star review! We're glad to hear Vicky was able to help and make your experience a positive one.
We'll be sure to pass on your kind words. Thanks for choosing Cuckoo!
- Social Media Support
My internet has been sorted out
My internet has been sorted out, anureg helped me sort out my problems.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Bethany,
Thanks for the great review! We're delighted to hear Anurag was able to help get everything sorted and get you back up and running.
We'll be sure to pass on your kind words. Thanks for choosing Cuckoo and for the 5 stars!
- Social Media Support
MJ was extremely helpful in resolving…
MJ was extremely helpful in resolving my connection issues
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Julie,
We're glad to hear MJ was able to help get things sorted for you.
We'll be sure to pass on your kind words.
- Social Media Support
Agent was really helpful
Agent was really helpful! Got my bank issue sorted and new contract!
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
Thanks for the lovely review! We're really pleased to hear our agent was able to get everything sorted for you and help make the process as smooth as possible.
- Social Media Support
Very helpful and great customer service…
Very helpful and great customer service and support
SJ
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Mary,
We're delighted to hear you had a great experience with our team and received the support you needed.
We really appreciate your feedback. Thanks for choosing Cuckoo!
- Social Media Support
SJ was great helping me with my request
SJ was great helping me with my request
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Maria,
Thanks for the great review! We're pleased to hear our staff was able to help with your request.
We'll be sure to pass on your kind words. Thanks for choosing Cuckoo!
- Social Media Support
He was good and help me out as good
He was good and help me out as good
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Jeff,
Thanks for the 5-star review! We're delighted to hear our team was able to help and make things a little easier for you.
Thanks for taking the time to share your feedback!
- Social Media Support
Antwort von Cuckoo Broadband
Hi Samantha,
Thanks for the 5-star review! We're delighted we could get everything sorted for you.
Thanks for choosing Cuckoo!
- Social Media Support
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