Emily helped me swiftly. Even though she couldn’t sort out my issue there and then, she gave me clear information about her next steps and how she’d be in contact. Always have had great service anytim... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Barry Jenkinson from Cruise 118 has been absolutely brilliant. He has been really speedy to respond and extremely helpful and willing to spend as long as it takes to get the best deal and sort out an... Mehr ansehen
Unternehmen hat geantwortet
The agent, Beth, had clearly put a lot of work in and I received all the information and options for me to consider. Very helpful and a pleasant exchange of e mails, made me feel like a valuable custo... Mehr ansehen
I have used Cruise118 many many times over the past few years & they’ve ALWAYS been first class…getting me to & from destinations around the world. On my current trip, Julia Pedder has been my point o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktinformationen
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Vereinigtes Königreich
- feedback@cruises.com
- cruise118.com
4,7
Hervorragend
4217 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Julia was exceptionally helpful in…
Julia was exceptionally helpful in sorting our flights , which through no fault of cruise118 had been changed by the airlines, I highly recommend , thank you Julia,
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Julia was able to assist you with the airline flight changes and help make the process as smooth as possible. While such changes can sometimes be unexpected and outside of our control, we are pleased that Julia's support and dedication made a positive difference to your experience.
We greatly appreciate your recommendation and your kind comments, which will be shared with Julia.
Thank you for choosing Cruise118, and we wish you a wonderful holiday!
Kind regards,
Customer Relations
Jamie has been terrific and very…
Jamie has been terrific and very helpful!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Arthur
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jamie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Understaffed for Customer Service
Called today to pay my balance - website said my logon was invalid even though I reset my password twice and it it said successful and then said the logon attempt was invalid - doh! Spent 10 minutes in the call queue (11th position but never moved forward). Used callback facility but never called back by Cruise 118. Price saving isn't everything when the Customer service is so poor. We take about 4 cruises a year but I won't bother using this company again.
Update 4 August 2026. Cruise 118's version of a resolution was for their IT team to completely delete my account and telling me that I would have to re-register. A sledgehammer to crack a nut? For Cruise 118 to openly criticise its customers just shows that they don't care if they retain business or not. I have a cruise booked through them for 2028. I am now considering taking the loss of deposit and cancelling just to get away from this company. They have the time to look at their statistics but not to take customer calls............. or call them back. You will see from other reviews that they do NOT call customers back as promised.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Mr Sanders,
Thank you for taking the time to share your feedback, and we're sorry to hear about your frustration.
Having reviewed your contact with us, we can see that you called at 11:10am and spent approximately 1 minute 21 seconds in our pre-queue, followed by around 5 minutes 8 seconds in the call queue. While we appreciate that any wait can be frustrating when you're trying to make a payment, we would like to reassure you that your wait time was significantly shorter than the 10 minutes mentioned in your review.
The day you contacted us was an exceptionally busy Monday, resulting in higher than normal demand across our contact channels. To support our customers, we were able to bring in additional resources to assist with enquiries as quickly as possible, and we apologise if you experienced any delay during this peak August period.
We can also see that at 11:14am you contacted us via our live chat service regarding the login issue. Our team promptly investigated the matter, and after further review we were able to resolve the issue and confirm this to you by email.
We completely understand how frustrating it can be to encounter login difficulties, particularly after successfully resetting your password. We appreciate you bringing this to our attention, as feedback such as yours helps us identify opportunities to improve both our systems and the service we provide.
We value your custom and are sorry that this experience left you feeling disappointed. However, we hope the fact that your query was picked up via live chat, investigated, and subsequently resolved demonstrates our commitment to supporting our customers through a variety of channels, even during particularly busy periods.
Kind regards,
Customer Relations
Go to Cruise Consultant
Our contact for Cruise118 is Scarlett Allen who has arranged three cruises for my wife and I this year.
I can recommend Scarlett for her professionalism, knowledge and patience when we have booked these cruises, and the value for money Scarlett has obtained for us.
Scarlett is "our go to cruise consultant!"
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guests
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Donna recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Appalling customer service
Appalling customer service. Take forever to answer the phone and woe betide that you should want to ring up about an existing booking. They lie, they back track and contradict themselves. They are thieving rob dogs. I would never book with them again. In fact, I'm so put off by their practice that I have cancelled a cruise at the loss of over £1000 deposit rather than having to deal with these unprofessional, incompetent and dishonest agents.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
We are disappointed to read your further comments and regret that you remain unhappy with your experience.
We note that this matter was previously raised and responded to by us in September 2025, following your earlier review. Having fully reviewed the circumstances surrounding your booking at that time, our position remains unchanged.
Any charges associated with amendments, cancellations, or deposits are applied in accordance with the booking terms and conditions agreed to at the time of booking. While we appreciate that travel plans can change, we do not accept that we acted dishonestly or improperly in our handling of your booking. Our records show that the information provided to you was consistent with the terms and the options available at the time.
We are sorry that you ultimately decided to cancel your cruise and that you remain dissatisfied with the outcome. However, as this matter was investigated and responded to previously, we have no further comments to add.
Kind Regards
Customer Relations
Debbie was very helpful on live chat
Debbie was very helpful on live chat. No waiting and solved my request straight away
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that Debbie was able to assist you promptly and resolve your request straight away. I'll be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
My concern was taken seriuosly and l…
My concern was taken seriuosly and l was reassured that, it will be investigated. Within couple of days, it was resolved. Thanks Tracey
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Tracey recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
very fast and convenient to answer my…
very fast and convenient to answer my questions Emma was very helpful
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear David
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Helpline chat very helpful!
Emma on the helpline resolved my issue quickly and to my satisfaction. Knowledgeable and polite.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Mark
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently via our chat facility.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Customer service via Chat was good
Sadly didn’t get the call back I requested, so went on Chat which was very good and did everything I asked.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
Whilst we are sorry to hear that you did not receive the call-back you requested, We are delighted that our Live Chat team was able to assist you promptly and take care of everything you needed.
Your feedback is greatly appreciated, and we will certainly review the call-back request to help ensure we provide the level of service our customers expect across all contact channels.
Thank you for choosing Six Star Cruises, and we hope to assist you again with your future travel plans.
Kind Regards
Customer Relations.
Query on MSC cabin arrangement
Amanda was very heloful in answering my original question . She then took the time to continue with other queries I had when she asked ' is there anything else I can help you with? . This was very sincere and led me to ask further questions which I felt comfortable in being able to ask her. She really had the personal touch and was very friendly.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Margaret
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
All arrangements went really smooth
All arrangements went really smooth. Loved our holiday. Will book again in future.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your fantastic 5-star review.
We are delighted to hear that everything went smoothly and that you loved your holiday.
Knowing that you had a great experience and enjoyed a hassle-free booking journey is exactly what we strive for.
We truly appreciate your kind feedback and are thrilled to hear that you will be booking with us again in the future.
We look forward to helping you plan your next unforgettable cruise.
Kind regards,
Customer Relations.
Worst customer service I have ever had
Worst customer service I have ever had. Long wait times. Unable to find a manager. Unable to take bookings online
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations and apologise for the frustration caused.
We appreciate you bringing these concerns to our attention.
Should you wish to discuss the matter further, please contact our Customer Relations team at
customer.relations@worldtravelholdings.co.uk
Sorry once again.
Kind Regards
Customer Relations
Cruise 118 have always provided a…
Cruise 118 have always provided a fabulous service! Been using them for over 10 years!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Jemma
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Always book through 118
Always book through 118, never had a problem with bookings…we have booked for 5 years with them at least two cruises a year.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Antwort von Cruise118
Dear Keith
Thank you for taking the time to leave your review.
Glad you received a prompt service from us recently.
If you do need anything else please do contact customer service or our chat facility.
Kind regards
Customer Relations
Tracey responded to our enquiry…
Tracey responded to our enquiry promptly and kept us informed, very pleased with how this was dealt with and will use again without hesitation
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave your review.
We are delighted to hear that Tracey was able to respond to your enquiry promptly and keep you informed throughout the process.
Providing clear communication and regular updates is something we pride ourselves on, so it is wonderful to know that you were pleased with how your enquiry was handled.
Your kind comments are greatly appreciated and will be shared with Tracey, who will be delighted to receive your feedback.
Thank you for choosing to sail with us. We look forward to assisting you again in the future and are pleased to hear that you would use our services again without hesitation.
Kind regards,
Customer Relations
We have for the past few years booked…
We have for the past few years booked with Cruise 118 and delt with Jennifer Stevenson every time by request.
Jen is incredibly knowledgeable and always most helpful in booking our cruise and a joy to deal with. She always finds us the best deal and we would not book with any else but her and 118.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you continue to choose Cruise118 for your cruise bookings and that Jennifer consistently provides the high level of service that keeps you coming back.
Your comments regarding her knowledge, helpfulness and dedication to finding the best available deal are greatly appreciated.
It is especially rewarding to know that Jennifer has built such a strong relationship with you over the years and that her expertise and personal service give you the confidence to return to both her and Cruise118 time and time again.
Your kind words will be shared with Jennifer, who I am sure will be thrilled to receive your recognition.
Thank you for your continued loyalty and support. We look forward to helping you plan many more unforgettable cruises in the future.
Kind regards,
Customer Relations
Emma was fantastic throughout
Emma was fantastic throughout, keep me updated as soon as she had info. A credit to your team
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your lovely 5-star review.
We are delighted to hear that Emma provided fantastic service throughout your booking journey and kept you updated as soon as new information became available. We know how important clear and timely communication is, so it is wonderful to know that Emma's dedication made such a positive impression.
We will be sure to pass on your kind words to Emma, who will be thrilled to hear that she was such a credit to the team.
Thank you for choosing Cruise118. We look forward to helping you plan many more wonderful cruise holidays in the future.
Kind regards,
Customer Relations
super helpful
super helpful, got the answers I needed all very quickly and easily
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Mrs Tunnicliffe
Thank you for your review, we really do appreciate it.
We are pleased to read that your queries were answered quickly and easily.
Your review will be shared with the team.
Thank you again.
Kind regards
Customer Relations
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