Emily helped me swiftly. Even though she couldn’t sort out my issue there and then, she gave me clear information about her next steps and how she’d be in contact. Always have had great service anytim... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Barry Jenkinson from Cruise 118 has been absolutely brilliant. He has been really speedy to respond and extremely helpful and willing to spend as long as it takes to get the best deal and sort out an... Mehr ansehen
Unternehmen hat geantwortet
The agent, Beth, had clearly put a lot of work in and I received all the information and options for me to consider. Very helpful and a pleasant exchange of e mails, made me feel like a valuable custo... Mehr ansehen
I have used Cruise118 many many times over the past few years & they’ve ALWAYS been first class…getting me to & from destinations around the world. On my current trip, Julia Pedder has been my point o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktinformationen
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Vereinigtes Königreich
- feedback@cruises.com
- cruise118.com
4,7
Hervorragend
4217 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Excellent in unusual circumstances!
I have booked through Cruise 118 for the last few years and have always had good experiences.
This year, we were caught in the Typhoon in China with our cruise being delayed by 3 days. Unfortunately, our phones and emails were not accessible in the usual way and despite frequent attempts to contact us, even contacting the hotel reception (where there was very little English spoken), we were oblivious. Shelley Cusack eventually contacted us by whatsapping all of the numbers Cruise118 had on file (genius!). She very quickly and efficiently brought us up to date, arranged hotel stays, changed transfers and generally just calmed a very stressed individual! Due to the time difference she worked late in order to ensure we had reference and booking numbers for our extended stay and made sure we were aware of all of our options.
She continued to stay in contact, reassuring us that everything was on track once we eventually boarded the ship. We know that there were many others in the same position, and they did not receive the same support from their travel companies.
Thank you Shelley and Cruise 118 for your excellent service - I will be telling everyone to book their cruise holidays with you!
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Super helpful staff
Super helpful staff. Very good communication. Helped us build our dream holiday. Can't wait to go on it now.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that our team was super helpful and kept you well informed throughout the booking process. It's fantastic that we could help you create your dream holiday.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Webchat simple to use and staff at the other end really helpful
We wanted to make some post-booking/pre-sailing changes to our recently booked Jan 2028 cruise and opted to use the web chat option on the website. This was really easy to use and the service received from Emma on the web chat was excellent. Nothing was too much trouble, exactly the right mix of friendliness and professionalism and she sorted everything out for us really quickly and efficiently with the cruise line. Thanks Emma :)
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave this wonderful review.
We are delighted to hear that Emma was able to assist with your post-booking changes and that you found our web chat service easy to use. Providing a friendly, professional, and efficient service is exactly what we strive for, so it is fantastic to know that Emma delivered this for you.
We will be sure to pass your lovely comments on to Emma, who will be thrilled to receive such wonderful recognition. Thank you for choosing Cruise118, and we hope you have a fantastic time on your January 2028 cruise.
Kind regards,
Customer Relations
Phoned up and spoke to Scarlett Allen
Phoned up and spoke to Scarlett Allen, she was very polite and very helpful explained everything about our cruise holiday and myself and my wife were very happy with outcome thank you Scarlett
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that Scarlett was able to assist you with your cruise holiday and that she took the time to explain everything clearly. Providing friendly, professional, and helpful service is something we pride ourselves on, so it is fantastic to know that both you and your wife were so happy with the outcome.
Your kind comments will certainly be passed on to Scarlett, and we know she will be thrilled to receive your feedback.
Thank you for choosing Cruise118. We wish you and your wife a fantastic cruise holiday and many wonderful memories.
Kind regards,
Customer Relations
Seamless booking
Booking a cruise with Cruise 118 was seamless. Did this over the phone very pleasant young lady sorted all for me. Had to contact them 9 days before our cruise as we hadn’t received our e tickets & luggage labels. Did an online chat with the lovely Emma Spencer, who sorted that and a dining time query, very professional. Would definitely use this company again.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful 5-star review!
We are delighted to hear that your booking experience was seamless and that both our team member who arranged your cruise and Emma Spencer were able to provide the friendly and professional service we strive for. It is especially pleasing to know that Emma was able to quickly resolve your e-ticket, luggage label, and dining time queries ahead of your holiday.
Your kind comments will be shared with the team, and we are sure they will be thrilled to know they helped make your experience a positive one.
Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to helping you plan your next holiday in the future.
Kind regards,
Customer Relations
On line chat
Used on line chat to request an updated booking confirmation and my request was dealt efficiently.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that your request for an updated booking confirmation was handled efficiently through our online chat service.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
After some minor setbacks 118118 called…
After some minor setbacks 118118 called me back I got through to an amazingly helpful chap named David who has bent over backwards to help me!!
5 stars warranted
Thanks
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Kellie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by David recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Another great booking with Cruise 118
I have used Cruise 118 to book all my recent cruises and have always found them to be very competitive with prices, the staff I have dealt with have all been exceptional and very knowledgeable!
A special mention to Jennifer who has just organised my recent cruise booking which included flights from the UK to and hotel stays in Los Angeles and Las Vegas!
Jennifer was extremely pleasant, friendly and knowledgeable and her advice and recommendations were most appreciated!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your wonderful review and for your continued loyalty to Cruise118.
We are delighted to hear that you have consistently found our prices competitive and our team knowledgeable and helpful.
Thank you also for your special mention of Jennifer. We are pleased that her friendly approach, expertise, and recommendations helped make planning your recent cruise, flights, and hotel stays such a positive experience.
We truly appreciate your kind feedback and look forward to assisting you with your future travel plans.
Kind regards,
Customer Relations
Great Customer Service
What amazing service by Barry Jenkinson at Cruise118. He took the time to contact MSC to get our status from another cruise line matched, to get a discount on our planned booking with MSC. Then took the time to match cruise prices when two sets of friends decided to join us. Great service and nothing was too much trouble. This is our second time booking with Cruise118 and we will be back again. Big thanks to Barry.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your fantastic review!
We are delighted to hear about the exceptional service you received from Barry. He is passionate about helping our customers secure the best possible value for their cruise holidays, so we are pleased that he was able to assist with matching your cruise line status, obtaining the MSC discount, and ensuring your group received competitive pricing when your friends decided to join you.
It is especially rewarding to hear that this is your second booking with Cruise118 and that you plan to return again in the future. Your continued trust means a great deal to us.
We will be sure to pass your kind comments on to Barry, who will be thrilled to know his efforts made such a positive difference to your booking experience.
Thank you once again for your loyalty and support. We hope you and your friends have a wonderful time aboard MSC and look forward to assisting with your next cruise adventure.
Kind Regards
Customer Relations
Brilliant service from Mila at Cruise 118
Brilliant service from Mila.
Thank you Cruise 118 for the quick and easy service.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Jacquelinie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mila recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
My query was responded to quickly
My query was responded to quickly
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking a cruise with Cruise 118
I booked the cruise after advice snd help from Jacob Harris who provided excellent advice. We explored several options before booking the cruise. Not pushy,always supportive and helpful. Thankyou
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Just booked with JACOB
Just booked with JACOB, highly efficient and very reliable. Listened to my requirements and tailored everything to fit perfectly. Thank you
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Gillian
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Absolutely to be Recommended
We have always used this company to arrange our cruising and have never been disappointed. Erin Madine, our cruise concierge has given, as she always does, flawless and caring service. Can't recommend them highly enough!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Howard
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
There was a mistake with the dates…
There was a mistake with the dates which meant we had nowhere to stay for one day in Rome. One phone call to Molly whilst waiting for the train, by the time we arrived at the hotel everything was sorted. Cannot thank them enough for their help.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Molly recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Great experience and would give 5 stars…
Great experience and would give 5 stars but query is still ongoing so need to find the outcome
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a review and for awarding us 4 stars.
We are delighted to hear you had a great experience with our team. We also appreciate your comments regarding your ongoing query, and we understand why you would like to see the final outcome before rating us any higher.
We value your patience and look forward to resolving this matter for you.
Kind regards,
Customer Relations
Scarlett Allen superb concierge
Scarlett Allen superb concierge; polite and helpful; it is good to interact with a human being (with a lovely voice) who works with understanding and empathy.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that Scarlett Allen provided such a positive experience and that her helpful, polite and empathetic approach made a difference. We understand how important personal service is, so it is fantastic to know that speaking with someone who listened, understood your needs and took the time to help was so appreciated.
Your kind comments will mean a great deal to Scarlett, and we will be sure to pass them on to her.
Thank you for choosing Cruise118. We truly appreciate your feedback and look forward to assisting you with your future cruise plans.
Kind regards,
Customer Relation
Fast customer service
Cunard wouldn't accept an email directly from me and insisted it must be sent via Cruise 118 to them. It took a week for them to respond and tell me this. Emma Spencer at Cruise 118 kindly offered to forward the email for me straight away within 5 mins of chatting about the issue.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma was able to assist you quickly and ensure your email was forwarded to Cunard without further delay. We understand how frustrating it can be when communication channels are unclear, so we are pleased that Emma could help resolve the issue promptly.
Your kind comments will be shared with Emma, who will be thrilled to know that her support made a positive difference to your experience.
Thank you for choosing Cruise118, and we hope you have a wonderful cruise.
Kind Regards
Customer Relations.
answered questions and put my concerns…
answered questions and put my concerns at ease.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that your questions were answered and that we were able to put your concerns at ease. Providing clear information and reassurance is extremely important to us, and it is wonderful to know that your experience reflected this.
Thank you once again for your kind feedback. We truly appreciate your support and look forward to assisting you with your future travel plans.
Kind regards,
Customer Relations.
Listened well to my query and certainly…
Listened well to my query and certainly tried hard to resolve our problem was very kind and courteous and most efficient
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Wendy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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