Seascanner UK Bewertungen 2.474

Had to contact customer support for a change of flights and they couldn't have been more helpful. Mitch picked up the phone quickly, answered all my questions thoroughly and genuinely cared. Thanks so much!!

I want to mention Liz on customer support she went above and beyond to help me out due to a late cancellation. Nothing was too much trouble and made me feel at ease. It’s nice to know people still care about their customers.

Good response to my enquiry. Have been updated at the earliest opportunity.

Great sevice from Mitch who help me. Change my departure airport.
Could’nt be happier with his service.

Aimee has handled our interaction with MSC efficiently, swiftly and considerately.

Sadly, had to cancel our trip due to my wife giving birth closer to departure. Asked Seascanner for possible refund on our deposit and Mitch helped us out tremendously. Very polite and professional. Kept us up to date throughout and were very grateful to get the refund accepted. Thank you Mitch!

Liz at Seascanner was so helpful and friendly.
She contacted the cruise company on my behalf and got my query sorted in no time.
I wouldn’t hesitate to recommend Seascanner to anyone looking to book a cruise. Their price was actually cheaper than booking directly with the cruise line.

Быстро, легко и понятно происходит процесс бронирования. Предлагается несколько видов скидок, особенно для детей. Первоначальный депозит может быть небольшим, даже 1 фунт. Сотрудник компании Mitch оказал мне большую помощь в перебронировании каюты круиза на MSC World Europa c 2027 на анологичную в 2028. Переписка с ним была быстрой и успешной!

My ticket for my cruise hadn't arrived with 2 days to go so I contacted Customer support using the online chat service and Liz picked up my chat message. She was absolutely marvellous and nothing was too much trouble for her. 1st class service from her and she dealt with my issue with great professionalism and promptness.

Am sure the issue arose through the volume of work but what an excellent back up customer service you provided, especially form Liz.

Prompt reply & Dawn was so helpful linking our bookings & advising of our loyalty situation, excellent service & so easy to book.

We have been cruising for over 15 years doing on average 3 cruises a year. Mitch at sea scanner gave by far the best service we have ever had. His response to queries was extremely courteous and extremely fast. We will have no hesitation in using Sea Scanner for all our future cruises, well done Mitch!

During this difficult period I received excellent service.

Our phone call re. further information & discount application for our upcoming Cunard cruise was handled politely, friendly, quickly & efficiently. We were well informed to our initial enquiry.

We booked a Fred Olsen cruise via Sea Scanner in October last year and selected the 6pm sitting for dinner. In February this year when checking the cruise details on Fred Olsen's website we noticed the sitting for dinner was 8pm and not 6pm.

We emailed Sea Scanner Customer Support and received a prompt reply from Shannon explaining that if a dining time is not available the system automatically allocates the next available time. She offered to contact Fred Olsen and try to change it. Unfortunately no earlier sittings were available but she has been checking regularly and keeping us informed.

Shannon's level of customer service has been excellent! She has owned our issue and has persevered with Fred Olsen to try to resolve it.

First class service from Lidia at Seascanner today
she helped, sorted and made our cruise booking a nice
experience.
Many thanks to her.
Regards Malcolm and Glenys Bird

I emailed seascanner after booking a cruise for the 1st time, regarding it being a honeymoon surprise and seeing if they can do anything special. I got a reply from Erin who was extremely helpful and nice.

Really easy booking process and good price. Excellent support from Shannon throughout booking.

Excellent service yet again from seascanner.
I had a query that was pretty urgent and Naomi was amazing, she was able to sort out my issue with ease. I think I have dealt with Naomi before on a previous Cruise and she was an excellent help then as well.