CHEC Bewertungen 

Phone answered quite quickly. Nice, friendly call handler.
Appointment made and confirmed in a few minutes.

I was very concerned that at the glaucoma test appointment last Tuesday I did not see an ophthalmologist as at the appointment in April cataracts we’re also discussed and it was confirmed they would be reviewed again at my next monitoring appointment . The technician on Tuesday had indicated that there was nothing about cataracts on the records she was looking at and I would only be contacted if there were issues arising from the tests.
Tayyibah was very attentive and appreciated my concern that cataracts were not being addressed and arranged an appointment for me to see an ophthalmologist to discuss further the state of the cataracts. I was very grateful for her reassurance and actions on my behalf.

Return call, quick and easy resolution to my question the lady was very helpful and pleasant, new appointments made very satisfied with end result thankyou.

Big thankyou to Angela for helping me with my appointment this morning - going above and beyond to find a solution. Lovely to chat to aswell. Thankyou so much Angela!

Claudia listened to my query and sorted it out straight away

Very helpful. Angela

Amazing communication, very helpful and friendly.

Angela Turner was very helpful in sorting. Y eye appointment for laser treatment in January 2027

Nicola called, very polite helpful and friendly.
Extremely efficient.

Process to book an appointment was quick and easy. Spoke with Nicola who booked my appointment, she was helpful and friendly and sent through appointment information as stated. A positive experience.

Dr Ranjit Soar was very unprofessional.

Nichols Crawford was very efficient and helpful explaining my procedure and organising my appointment

I recently had cataract lens replacement surgery with CHEC after being told that the waiting time at my local hospital was 9–12 months, with no guarantee of when I would be treated.

CHEC was recommended to me, and I’m so glad I took that advice. I had both eyes treated at two different clinics, Accrington and Trafford Park, and the experience at both locations was excellent. The staff were friendly, professional and very helpful. They talked me through the procedure, put me at ease and made sure I was comfortable throughout.

I’m really grateful for the care I received and would happily recommend CHEC to others. I think organisations like CHEC play a vital role in supporting our NHS and helping to provide patients with quicker access to quality healthcare when hospital waiting lists are so long.

Although I had to wait a few minutes I was offered the opportunity to see if my enquiry could be resolved via Whatsapp while I waited. Unfortunately in this case I needed to speak to someone and was greeted by Dianne Johnston. Dianne was very polite and I did not feel rushed as my details were taken and options presented to me. I was able to decide within the call and I was then booked in immediately. It was the most painless experience made better by the lovely person on the other end. I just hope my minor surgery is just as painless!
I have now received my email confirmation within a few minutes of putting down the phone. A great service.

Very professional, polite, pleasant and helpful communications either in-person or telephone etc..
I have always recieved great service from the all the staff and in particular Tayyibah today and have never felt unimportant in any way. When requested, I have always had a satisfactory solution to my inquiries.

Had cataract removed at Chec Ilford. Was very warmly greeted when first arrived. All staff are very professional and polite. Unfortunately Doctor was delayed by 2 hours due to train delays, but we were immediately informed of the delay and staff apologised. We all were offered tea or coffee and biscuits. The staff were constantly keeping us informed and apologising and told us if there's anything we needed to just ask. All staff were amazing but especially Aisha and Joanita who made all the teas and coffees and were constantly updating us and keeping us amused. Highly recommend and should be congratulated on their impeccable service. A credit to the NHS.

I was on hold for quite a while but then had the option to get a call back which I accepted.
Tayyibah was lovely. Very polite and helpful.
She understood what I asked and sorted it immediately.

I was extremely grateful Sage King personally rang me to arrange a follow up appointment . Great ,helpful and friendly customer service thanks

Very helpful and professional.
Understood the urgency of my enquiry

Diane was brilliant with finding a solution to help with my 83 year old mum who has severe dementia. She was sensitive and flexible and I am very grateful for her help and professional approach. Thanks so much!!