After trying to rebook an appointment online I then contacted the helpline and spoke to a lady named Tayyibah. She offered me a choice of two appointments and said I would receive emails to confirm th... Mehr ansehen
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Das sagen Bewerter
Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Mehr ansehen
Unternehmen hat geantwortet
My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Mehr ansehen
Unternehmen hat geantwortet
Thank you Angela, ( angel!) for securing follow up appointments for tests and appointment with optometrist for me. You listened to what I had to say, looked up notes in my most recent appointment... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Kontaktinformationen
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Vereinigtes Königreich
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Hervorragend
809 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 53 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Friendly and efficient
Friendly and efficient. I had completely forgotten why I had been referred and everything was clearly explained to me with kindness and confirmed instantly with text message.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for sharing your experience. We’re delighted to hear that our team made you feel comfortable and took the time to clearly explain your referral and the next steps with kindness and understanding. We also recognise how important clear and timely communication is, so it’s great to hear that the text confirmation provided reassurance. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing CHEC!
Excellent help from the staff sealing…
Excellent help from the staff sealing with my query.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Emily was Excellent
Emily was friendly, professional and incredibly helpful. She quickly accessed my records and familiarised herself with my situation without me having to repeat my history. Emily immediately found a solution, checked I was happy with the arrangements and even called back to clarify an allergy before confirming my appointment. I received confirmation email shortly afterwards. Her attention to detail, initiative, and genuine willingness to help made the whole experience exceptionally positive.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for taking the time to leave such wonderful feedback. We’re delighted to hear how well Emily looked after you and made the process so smooth and reassuring. It’s particularly lovely to hear that she took the initiative to review your records, understand your circumstances and ensure all the necessary details, including your allergy, were checked before confirming your appointment. Providing a personalised service, where patients feel listened to and cared for without having to repeat themselves, is incredibly important to us. We will be sure to pass your recognition on to Emily, who will be thrilled to hear your comments. Thank you for choosing CHEC!
All very helpful polite caring and…
All very helpful polite caring and professional. Great service always.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Chec personal for the win!
I had a very helpful and polite person guiding me through my experience and she smash it.. thumbs up 👍🏾 #keepupthegoodwork
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for your lovely feedback! We’re delighted to hear that our team member made such a positive impression and guided you through your experience with kindness and professionalism. We love hearing that our staff are getting it right and making a real difference to our patients. We’ll be sure to share your comments with the team. Thank you for the thumbs up and for choosing CHEC!
Angela
Angela, CHEC receptionist was very helpful. She quickly understood my issue and arranged an appointment for me. I felt listened to and I would not hesitate to call again if I need to.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for taking the time to share your experience. We’re so pleased to hear that Angela was able to understand your concerns quickly and arrange an appointment for you. Making sure our patients feel listened to, supported and confident that their needs are being taken care of is at the heart of what we do. We’ll be sure to pass your lovely feedback on to Angela, who will really appreciate it. Thank you for choosing CHEC!
Excellent
Phone answered quite quickly. Nice, friendly call handler.
Appointment made and confirmed in a few minutes.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Very reassuring and helpful experience
I was very concerned that at the glaucoma test appointment last Tuesday I did not see an ophthalmologist as at the appointment in April cataracts we’re also discussed and it was confirmed they would be reviewed again at my next monitoring appointment . The technician on Tuesday had indicated that there was nothing about cataracts on the records she was looking at and I would only be contacted if there were issues arising from the tests.
Tayyibah was very attentive and appreciated my concern that cataracts were not being addressed and arranged an appointment for me to see an ophthalmologist to discuss further the state of the cataracts. I was very grateful for her reassurance and actions on my behalf.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for taking the time to share your experience. We understand how important it is to feel reassured that all aspects of your care are being considered and followed up appropriately. We’re delighted to hear that Tayyibah took the time to listen to your concerns, understand the background and take action to arrange a further appointment with an ophthalmologist. Ensuring our patients feel heard, supported and confident in their care is extremely important to us. We will make sure your kind comments are passed on to Tayyibah, who will be very pleased to know how much her reassurance and assistance meant to you. Thank you for choosing CHEC.
Return call
Return call, quick and easy resolution to my question the lady was very helpful and pleasant, new appointments made very satisfied with end result thankyou.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Big thankyou to Angela
Big thankyou to Angela for helping me with my appointment this morning - going above and beyond to find a solution. Lovely to chat to aswell. Thankyou so much Angela!
29. Oktober 2026
Bewertung ohne vorherige Einladung
Claudia listened to my query and sorted…
Claudia listened to my query and sorted it out straight away
28. Oktober 2026
Bewertung ohne vorherige Einladung
Amazing communication
Amazing communication, very helpful and friendly.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Angela Turner was very helpful in…
Angela Turner was very helpful in sorting. Y eye appointment for laser treatment in January 2027
28. Oktober 2026
Bewertung ohne vorherige Einladung
Nicola called
Nicola called, very polite helpful and friendly.
Extremely efficient.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Process to book an appointment was…
Process to book an appointment was quick and easy. Spoke with Nicola who booked my appointment, she was helpful and friendly and sent through appointment information as stated. A positive experience.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Dr Ranjit Soar was very unprofessional.
Dr Ranjit Soar was very unprofessional.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet the standard of professionalism you expected. We take all feedback seriously and would welcome the opportunity to understand more about what happened. Please contact our team directly so we can look into your concerns further at customerservices@chec.uk
Nichols Crawford was very efficient and…
Nichols Crawford was very efficient and helpful explaining my procedure and organising my appointment
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for your lovely feedback! We’re delighted to hear that Nichols was efficient and helpful, taking the time to explain your procedure and organise your appointment. We’ll be sure to pass on your kind words. Thank you for choosing CHEC!
I recently had cataract lens…
I recently had cataract lens replacement surgery with CHEC after being told that the waiting time at my local hospital was 9–12 months, with no guarantee of when I would be treated.
CHEC was recommended to me, and I’m so glad I took that advice. I had both eyes treated at two different clinics, Accrington and Trafford Park, and the experience at both locations was excellent. The staff were friendly, professional and very helpful. They talked me through the procedure, put me at ease and made sure I was comfortable throughout.
I’m really grateful for the care I received and would happily recommend CHEC to others. I think organisations like CHEC play a vital role in supporting our NHS and helping to provide patients with quicker access to quality healthcare when hospital waiting lists are so long.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you had such a positive experience at both our Accrington and Trafford Park clinics. It’s lovely to know that our teams helped put you at ease and made you feel comfortable and supported throughout your treatment.
We’re grateful for your kind words and recommendation. Providing high-quality care and helping patients access treatment as quickly as possible is incredibly important to us, and your feedback means a great deal to our teams. We wish you all the very best following your surgery and hope you enjoy the benefits of your improved vision!
Perfect service
Although I had to wait a few minutes I was offered the opportunity to see if my enquiry could be resolved via Whatsapp while I waited. Unfortunately in this case I needed to speak to someone and was greeted by Dianne Johnston. Dianne was very polite and I did not feel rushed as my details were taken and options presented to me. I was able to decide within the call and I was then booked in immediately. It was the most painless experience made better by the lovely person on the other end. I just hope my minor surgery is just as painless!
I have now received my email confirmation within a few minutes of putting down the phone. A great service.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von CHEC
Thank you for your fantastic feedback! We’re delighted to hear that Dianne Johnston made your experience so positive. It’s lovely to know that she took the time to listen, explain your options and ensure you felt comfortable making a decision, without feeling rushed.
We’re also pleased that your appointment confirmation arrived so promptly and that you found the service straightforward and efficient. We’ll be sure to share your kind words with Dianne and the team.
We wish you all the very best with your upcoming minor surgery and hope everything goes just as smoothly!
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