Centerwellpharmacy Bewertungen 

Well, CenterWell Pharmacy number prevents access to a pharmacist —you will speak to an employee who is under the title of advocate. The customer service is the worst I have experienced. When you place a call to Center Well pharmacy - the whole process is lengthy, as they require lots of information before you even speak to an advocate. When you give the information they want, you are giving it to a AI. The AI has difficulty processing/ understanding letters and numbers.
The pharmacy itself is slow. After placing an order you will see that your medication is being processed. You may see this “being processed” notification for two weeks. Personally, when I called to inquire about the “being processed” action, the advocate who answered my call, told me to be patient the medication is being processed and that’s exactly what it means. The advocate would not allow me to have any access to the pharmacist. I could only speak to a pharmacist if I wanted to discuss the action of the medications process in the body.
I have terminated my relationship with CenterWell Pharmacy.

After approx 18 mo with CenterWell, I've finally transferred all of my meds to Walgreens. CenterWell "advocates" don't seem to know how to listen intelligently to the customer's problem and think critically to solve it. They only want to read from the script and get you off the phone as quickly as possible. If my problem was easily fixable, I would've used the Chat option on the website.

absolute nightmare. stole $300 from me and refused to refund it or even acknowledge that they had charged my card. i have filed fraud complaints with my bank and reported them to the bbb. do not ever do business with centerwell. please save yourself the headache.

Worst pharmacy to work with. Not only did they delay my prescriptions, but they also failed to cancel my order when I went with a different pharmacy. They kept reassuring me that things would arrive on time and never did. Even after I requested to have my card removed from their account it was still visible. I requested to speak to a supervisor who also never called me. Very bad experience. Would not recommend.

If I could give negative stars I would. They are absolutely horrible and the worst customer service I have ever dealt with.

Terrible service. They tell me I owe them money, but won't connect me with the "collections" people to clear it up. I do NOT owe them anything. They get $149.00 from me every month. What a scam.

I was a patient at Center Well Primary Care and my APRN without my consent ordered several prescriptions for me from them. I didn't want any of them. I tried to return them to the pharmacy but would not take them back.
The pharmacist said I didn't have to pay anything so they are not taking them back. But that is not true and I am sure knows it. I was on hold for a very long time on this call.

Trying to call them is ridiculous. The hold time is totally horrible. The advocates are poor. There needs to be a serious look at customer care!!! Communications are terrible also.

The pharmacy needs a person who answers the phone to speak English I just canceled my prescription I'm not going to deal with her takes too long for the new prescription. If you need it sooner go to a local pharmacy

Waste of time unreliable very disorganized. less expensive vs local pharmacy but not worth the several phone calls and still no shipment

(Keep in mind that one cannot get their review of this company published here without giving the company at least a 1-star rating. Probably most 1-star ratings are really zero, or less.) CenterWell should not be in business even selling left-handed screwdrivers, much less dealing with pharmaceuticals. Be warned- you'll be in for some unimaginable nightmarish situations if you use this pharmacy. I can't imagine how Humana lends it's good name to this farce-of-a-business. Sure, their lower cost pharmacy items are attractive but I'd rather pay a few extra bucks and not have to spend hours on the phone in an attempt to get my meds- or maybe not get them at all. I'm changing my prescriptions back to a local pharmacy. Their company-wide incompetence doesn't mix well with my medications.

They sent me a bill. I already sent in the check they cashed it. Still receiving bill. Talked with team member . We made an appointment date. She never got back to me. THIS IS THE FIFTH TIME THIS YEAR THAT I HAVE HAD PROBLEM WITH CCENTERWELL. Their website is horrible their people are not trained well. Their AI doesn’t understand. Spent days and hours on the phone with no results.

Website and app broken for 30+ days — locked out by system errors

I am extremely frustrated with CenterWell Pharmacy. Their website and online portal have been completely down and inaccessible for the past 30 days.

It is impossible to log into my account. I have changed my password multiple times hoping it would resolve the issue, but it makes no difference. I have tried repeatedly using both a standard web browser and their mobile app, but the system fails to log me in every single time. Instead, I am constantly blocked by the error message: "Sorry, we ran into a problem on our end."

As a mail-order pharmacy, digital access is a necessity, not a luxury. Because of this month-long technical failure, I cannot track my shipments, check my order history, or request routine refills online. Every single basic task now requires calling customer service. This has forced me to endure long phone hold times just to manage my essential medications.

A pharmacy handles critical healthcare needs. Leaving an online portal and app completely broken for an entire month shows a severe lack of operational management and disregard for patient convenience. CenterWell needs to fix their IT infrastructure immediately. Until their digital services are fully restored, I highly recommend looking elsewhere for your prescription needs.

Have to talked to several people. All of whom try to be helpful and are easy to communicate with. However, twice I have been told my prescription should arrive in 3 days - the first time was 3 days ago. I ordered this prescription 2 and a half weeks ago knowing it takes 9-10 days to get a regular prescription filled. Got a call on May 11 saying they needed approval to charge the copay to my credit card. And they did. I called again on May 16. AND THEY CHARGED MY CREDIT CARD AGAIN. I chose Humana/Centerwell because I would be saving $1000 on my medications. The app says “We’re preparing your order now. We’ll let you know when it ships.” It’s said the same thing for over 2 weeks. They’re just awful.

In February, 2026, Ordered a medication that needs refrigeration. Shipment is in a box with an ice pack. Shipment apparently lost by FedEx. So as to remain on doctor's prescribed schedule for the meds to work properly, CenterWell Specialty had been advised after approaching a week late, and knowing that the ice pack would have melted which may have tainted the required cold medication, to cancel the order and refund. They agreed to cancel the order, but refused a refund! $349 charged to my credit card. Dispute filed with Credit Card company, and CenterWell never disputed the chargeback in allotted time. Case closed, you'd think (as I began to go to Costco for my meds since)... nope, Yesterday I received a bill for $349, and a call today to their non-well English speaking phone person said she'd email Collections Department and get back with me, in lieu of an anticipated wait time of almost 2 hours. Never heard back.... Ugly situation it has become.

They call about a prescription and most of the time automatic symptoms can’t understand. Then when you finally get through all the verification they put you on hold forever. I didn’t call them they called me

Centerwell app has not worked in weeks. Looks like no one is in a hurry to get it fixed. Good luck after hours or weekend contacts. Online chat is no help either. Cant log in to shop online or order medicines.

Centerwell sent me text stating my refill was ready to be shipped. It says I need to sign in to site and check payment info. I sign in, site won't allow update. It indicates I need to call Centerwell. I call overseas call center and am told they have not received the prescription even though I received two text messages from Centerwell instructing me about next steps. Delay on my end, delays shipment. Absolutely asinine and totally frustrating! Hate that NovoCare is using them!!!!

They tell you what ever they perceive will satisfy your problem. Thirteen calls to fill a prescription that has been ordered from my Dr…3 times.
Each call to CenterWell is a challenge that always has to be explained from the beginning. Overseas agents that are reading scripts and patronize you to the calls end.
I use the NovoCare Pharmacy who deploys CenterWell.
If I were not on the special cash discount program I would go elsewhere and I’ll suggest that if you have any other choices to which pharmacy that you can use go there. Steer clear of any CenterWell distributed RX’s.
I’m still waiting, leaving for an extended out of the country trip in a week. What a nightmare.

My doctor called in two prescriptions, one an important antibiotic that should be started immediately. Went online, had to set up an account but had been receiving a prescription from them for two years. Every time I went online, same thing, working on prescriptions, could not say when they would be mailed. Spoke to very rude pharmacist, wanted to know why doctor prescribed these, she is smarter than the doctor? After 5-6 days message said prescriptions were mailed, said they had to contact shipper for when I would receive order. Same message every time I called. Going into 7th day now, still not received. Doctor called in antibiotic prescription to local pharmacy that I should have stayed with but since CenterWell is part of Humana, my insurance company, and since my doctor is with Centerwell Senior Primary Care, which I love, I thought I should use the pharmacy, Big mistake, stay away!