Centerwellpharmacy Bewertungen 

Service person answered all my questions and promptly refilled my prescription
So why all the bad reviews?

On top of having a woman call and yell at me, the prescriptions never arrive on time, u have to call them all the time for problems, they do not catch interactions. I spoke with a supervisor about the woman sc4eaming in my ear. And nothing was done. I told them to delete my file I dont want to work with th em but get phone calls almost daily. I had it on auto and had to jump through hoops to get a refill on my blood pressure medication. They are a nightmare!!! Worst customer service! Worst service lol

Prescription went to them 9 days ago for antibiotics for a UTI. Not filled yet. Excuse is it is new rx for me and has to be screened. WTF does that mean? Are the drugs coming from Asia just like the customer service? Lame excuses and some kind of scam. Humana...buy American! My doctor ordered it...ship it already!

Absolutely HORRIBLE!! I’ve called every day for 3 weeks to get my medication refilled. I get the same auto-pilot rehearsed speech every time without resolution. The WORST customer serve EVER! And I’ve worked in customer service for many years! If I could give them negative 5 stars, I would! Now, I have to have at least a week gap with no medication due to the run around.

I have a few RX's that I do actually get from CW Pharmacy, and the service has been really good. But my complaint that I have is the amount of Daily automated phone calls I get from them. While I do appreciate the communication, and all that...but how can we limit these refill calls to maybe once a week? That would even be better....these daily calls are so annoying, & Im not a phone guy anyway...I dont like to talk on the phone at all since I retired. It seems there should be a way to where these calls can be done and cover the necessary refills with maybe 1 call a week even, that would be grand. Thanks for hearing my frustrations.

A pathetic company. Customer "service" begins in Afghanistan (?) where they pay people what, $0.15 cents per week, and goes downhill from there.

Think twice before using centerwell pharmacy. They keep sending me text about my wife's prescription instead of her. I have tried and tried to get them to change from my number to her number. No body can seam to help. I wouldn't use centerwell if they were the only one left. There service sucks.

Only because I can’t give a zero. Anyone else spoken with their customer service? The absolute worst experience, hung up on twice, overseas bs.

I changed my insurance and they made me use CenterWell pharmacy. What a horrible situation. I call them often, because their app is sketchy and I have had to follow up on every medication that I've gotten from them. Their call center is obviously overseas. The CSR are nice but untrained. They have switched amounts of medication on me. It's been a horrible experience. Avoid CenterWell pharmacy!!!

Centerwell has had problems getting my medication to me on time or correctly before but this is over the top. My Doctor sent a prescription 5 days ago I’ve been trying to find out what is the holdup getting it filled. “ They couldn’t fit the directions on the label.” So they asked me to call and get a condensed version. It was sent back in immediately and will take time to fill because it’s a new prescription. It was new 5 days ago.

WORST EVER!! Stay away. This is my first month on Humana Medicare Advantage and as all the other reviewers are saying, their system is a complete failure. You call in and get put on hold, they always have an excuse as to why the Rx isn't processed. My PCP sent the RX 10 days ago and its still under review, it's just a very inexpensive bp rx. Anyway, I'm so disappointed having made the decision to go with Humana. Just wonder if anyone at Humana is looking at these horrible reviews, good luck everyone.

Based on the reviews I read, my issues are a repeat. Takes days and sometimes weeks to get prescriptions filled. They continue to show status in process but unable to explain the hold. Different people, different answers every time regarding approvals and cost. Transfers to multiple people for answers via a cold transfer. Then you must explain your issue all over again to new person. So unprofessional for a call center. And yes language/accents also a challenge in communicating. I am so frustrated that I made the choice to switch to Humana for part D without reading the reviews for CenterWell. My most recent issue is they sent a Kwik Pen prescription without pin needles. Dosage due this weekend but pharmacy closed and local pharmacy closed when I realized the med was shipped without pin needles.

Circular system that ultimately is broken. Cheapest bidder situation. Kaiser has agreements with this company. Don't waste your time. Customer service is overseas, unaware of how their own website operates, the send broken links, nothing works. They refuse to send a copy of the terms of use but will spend 3 minutes reading them to you and don't understand them enough to explain them.
I never received my prescription, was unable to complete registration and had to go through another service to pay full price.

My doctor convinced me to send a script that is time sensitive to Centerwell. I completed the registration forms, paid for the script (self pay) and it was supposed to arrive May 1 and I only have meds that last through May 3.

The meds don't arrive, so I call. The woman who is assisting is a box of rocks. She first can't find the script, then she said I didn't pay (when I did have have an e-receipt). I read the number off the receipt and she puts on hold to investigate.... They can't find a tracking number of the medication.

In the meantime, I start getting getting text messages while on hold saying they are trying to reach me about my meds. So I message back asking if she found the tracking number. When she said she wasn't calling about a tracking number, she said she had been trying to call me all week to talk about my meds.

I looked and she was hanging up and not leaving messages from a number flagged as SPAM. In the meantime, I am still on hold.

I wait for 90 minutes before the line disconnects. The mysterious texter is like "when do you have time to talk". I tell them to call me know and they start babbling about a new registration and wanting me to switch my Primary Care to some tele-doc in their network for self pay fee of XX per month. I am like no way, I just plan to work with my doctor I have a relationship with but question her about that tracking number and where my meds are. She hangs up. Starts texting again. Trying to get the script transferred to my local pharmacy on the weekend (and it's my birthday today - not what I want to be doing).

There are way too many roadblocks and scams like this that keep patients from the medication that will help. I went self pay specifically because my insurance PBM cancels all scripts my doctor writes (even blood pressure meds), Centerwell is no different, preventing access but real quick to take your info and your money.

I removed the debit card info, but now it is back on that account. I can't seem to eliminate that card# and I have to cancel it to protect against their scummy practices. I don't want them billing a few hundred dollars whenever they feel like it and lose my medication like they did this go around.

Very bad get it from your pharmacy. There’s too much to describe how screwed up they are.

BEWARE!!!!! DO NOT USE THIS PHARMACY PLEASE!!! THE WEBSITE NEVER WORS. CAN'T UNDERSTAND REP.,AND THEY CHARGED MY BANK CARD 2X's. AS OF THIS MOMENT I AM CURRENTLY ON HOLD, ITS BEEN 45MIN AND COUNTING. I ABSOLUTELY HATE THIS PHARMACY AND IT NEEDS TO BE SHUT DOWN ASAP!!!!

We were delivered medications from CenterWell pharmacy Humana via USPS. They were delivered 4/29/29 USPS acknowledged. When we went to the mailbox (cluster mail boxes) there was nothing in our mailbox. I contacted USPS and they filed a claim. Then We contacted CenterWell pharmacy Humana to see if we could get the medications replace. They advised us that they could not replace them at no cost. We would have to pay a change for the medications. I have never worked with a company like this. They were the ones who shipped them USPS. Goodbye CenterWell pharmacy. I will buy my medications from a preferred pharmacy.

Pharmacy tech more rude,disrespectful,than I have experienced anywhere in my long life.

CENTERWELL PHARMACY, anyone else had problems with them? I've been getting OZEMPIC from Walmart, CVS for a few years now, Centerwell said Humana would not pay for it, so I went back out to Walmart and all is OK?
On another note, I spoke with two people from Centerwell that I could not understand, one had some sort of Ball game going in the background, and the other didn't speak the English very good, Chinese I think. :-0

Incompetence personified! Scheduled a direct debit payment for 5/1/2026. Phoned them 4/29/2026 NOT TO DEBIT CARD PREVIOUSLY PROVIDED. I will call back with new credit card information. Assured card was DELETED. NOT! My account was debited leaving me in the red and possibly having my rent payment returned. then I was informed they could not reverse transaction. UNBELIEVABLE!