Centerwellpharmacy Bewertungen 

The worst. Do not use

I have waited on hold for an hour one time and over 2 hours the next trying to get them to fix my problem accessing my account on the web and on the app since their last update 3+ weeks ago. I am now waiting for someone in their IT dungeon to call me back as no one has been able to correct problem. They have sent me down the same rabbit hole over and over again. Most of them were truly not listening or reading the notes from the previous call.

Ordered my husbands meds and they charged me the Medicare deductible plus the price of the med. Called they told we have to pay the deductible plus the cost. Humans showed the meds were 460.00 when I price checked and they charged us 691.00 plus 460.00. As far as I know I should have paid the 460.00 for the meds. Not happy!

Bait and Switch Pricing on GLP-1 Meds -- My Doctor said Center Well Pharmacy has a flat rate of $199/mo -- I received that rate for 2 months then the price was raised to $349 a month- there is nothing on the site that discusses prices or promotional rates. - I called and was told that $199 is promotional rate for 2 months - then std rate is $349 - total bait and switch --

My account was placed on hold because a payment from February was apparently never processed. I was unaware of this at the time. Whenever I order my prescription, your representative charges the credit card you have on file and ships the medication. I did the same thing in February, March, April, and May.
If the February payment was not processed, I was never notified. As a result, when I ordered in June, I was told my account was on hold and had to pay both the February balance and the current month's payment to receive my prescription.
I do not feel this situation was handled properly. I also had difficulty communicating with customer service and was unable to speak with a supervisor despite requesting one.
This will likely be my last order. I can obtain the same medication at a lower cost through Trump RX using a coupon from my local grocery store.
If a supervisor would like to contact me directly, I would welcome the opportunity to discuss this matter. I am hoping my prescription ships as promised after making the double payment on Thursday.
I will also be leaving a review regarding my experience.

Yo uso un medicamento para el dolor qué es imprescindible para mi y centerwell recibió la receta desde junio 1 /2026 y no me aviso que no me la enviarían más, la suerte es que yo llame y la habían cancelado el envio por correo por ser un medicamento restringido ,pero si yo no llamo todavía estuviera esperando ,ahora me doy cuenta por que Humana promueve tanto a estos ineptos ya que cada día que pasa pierde más clientes.Mas nunca pido mis medicamentos a través de centerwell ,y los exhorto a que no lo hagan ustedes sino quieren sufrir lo mismo que yo

This by far the most harrowing experience I have had just to get meds. Stay away from this pharmacy. I ordered refills one of my BP meds and paid for it through a 4pay process via their preferred method, Afterpay. They required the first payment up front which paid in good faith. They respond about 5 days later that they could not reach my doctor for a renewal of the prescription. This is not true as my heart doctor called a week earlier that they had sent in the new script. Centerwell proceeded to cancel this order but only the part of the order for my BP meds. Finally, they set this med to order but then cancelled it again Stating they got another new prescription from my primary doctor. Then they wanted another $491 to refill it after I already paid for it. I have been going back and forth with support on this since May 26. Now I have one less BP med I need and going on vacation for 2 weeks. They now want me to wait 10-14 days to get a refund of the previous order, then re-order my med after that and pay for it. Now they want me to have my doctor call in a temp prescription to a local pharmacy. This is absolutely horrible experience. Mind you I also paid for expedited shipping because I was getting low. Ha ha that will never happen.

ordered meds 11 days ago. Paid extra for two day delivery. No meds yet. No knowledge on their end.

My doctor had my medication sent through them. They canceled my order after I placed randomly with no explanation and no notification. I found out and tried using their website to contact customer support but it wont let me. I signed me out whenever I go to that page and then tells me I need to sign in to contact customer support. Then I go back to the medications page and I'm still signed it. Don't use them at all if possible

If you care about your health do not use Centerwell. The time it takes to ship your prescription is not acceptable. You will go for a period of time without meds. Maybe it's their processing maybe it's the delivery system but I ordered a month before I needed my prescription and they still didn't arrive on time. Their prices are not any better than using a local pharmacy where you can drive up and pick up your meds same day. I was quoted a price but was charged a drastically higher price.

Complaint Regarding Delayed Life-Sustaining Medication
CenterWell Pharmacy has provided extremely poor service regarding medication that I need to stay alive. I have been waiting for over a month for my prescription, despite calling every day to check on the status. Each time, I was told that I would receive it “in a few days,” but the medication never arrived.
Because of this delay, I had to go to the emergency room to get the medication, and I suffered a mini-stroke while without it. This situation is unacceptable and dangerous. A pharmacy should never delay life-sustaining medication to the point that a patient’s health is put at serious risk.
I am asking for an immediate explanation, accountability for what happened, and assurance that this will never happen again.

Stay away from these people. For the second time in a month it took 3 calls totalling almost an hour to get my previously scheduled medicine. Then they sent another medicine that I didn't order! Shame on you Humana!

First time and last time using them.
Website sketchy..out of order so can not check..if you call them you are stuck talking to AI forever. A complete waste of time..A week to get meds is ridiculous...steer clear of here.

I would give Centerwell Parmacy if I could, but they don't accept 0 stars!
My doctor prescribed a specific medication, which it turns out has to be filled by Centerwell's Specialty Pharmacy. After 2 weeks of not receiving any calls, emails, etc., I called Centerwell Pharmacy. After getting through to their Specialty Pharmacy, I was told that they do not cover this medication. I asked why they did not tell me or Centerwell Pharmacy. Their response was: "That is not part of our process!"
I regret using Humana / Centerwell Pharmacy and will be switching in October to a company that is not so messed up!

Centerwell Pharmacy is the worst mail order company to work with. I had a perscription with 4 refills and they would not let me refill it . They had to call the Doctor.
Told them im going back to my local CVS . Humana needs to rethink their partners .

After a below average wait time I was able to speak to a real pharmacist named Jeff who was very kind and knowledgeable. He walked me through whether there could be any problems between my new script for Zepbound and my current meds and supplements. He also shared cost information that I was unaware of regarding the change from the insurance “donut hole” to something else that will save me money this year. I know many people talk about issues with Centerwell Pharmacy but that was absolutely NOT my experience.

Everything about using them is troublesome, from long hold times, representatives that speak poor English, to glitches in signing in and no ability to have it corrected to waiting online for 15 minutes just to try and pay for a prescription. As soon as possible I will be moving my Rx to my local pharmacy.

My PCP sent in a titration for an Rx on April 2nd. Since that date, it has been nothing but downhill service with Centerwell. I have constantly been on the phone with them either trying to find an order that listed as shipped, why I am not able to see my prescriptions online or why an order hasn't been shipped. The last straw was on 6/1...after calling and speaking to 4 different customer service representatives, we came to the same conclusion - we can't see my Rx or orders online and it's supposedly my fault that THEY don't have the Rx from my doctor even though THEY listed my doctor by name, office and address.

I see so many people complaining about CenterWell Pharmacy but they keep using them because they are cheap but very bad, if you really want a different service, change pharmacies. I understand that part of the problem is that they have people on the other end of the phone in Guatemala, the Philippines, Ireland, Jamaica, India, and Colombia. Just imagine our personal information, credit cards in the hands of foreigners.

I am a retired physician with insight into exceptional pharmacies and horrible pharmacies.

Center Well Pharmacy represents what is wrong with our health system.
I literally have spent over 25 hours on the phone with them over a year and a third. They must hire support people including pharmacists who can not get a job anywhere else. Very frustrating and a danger to one's health. Will be switching next opportunity if I am still alive.