Centerwellpharmacy Bewertungen 172

Absolutely terrible website. Compete fail- save your time and have your prescriptions sent directly to your own local pharmacy because Centerwell can not be trusted to do anything right.
Following up on how my first prescription is going. No contact since the day of the order, no delivery estimate or anything else. I tried accessing my account online but I get an error saying the website is unavailable at this time. I tried calling the support number listed online and after waiting thru all the non-relevant recordings was eventually transferred to a human. His access was limited so he couldn't help me. He transferred me to the department that could help me. They didn't answer after a long wait I gave up.
Save yourself some aggravation and use a different method to get your medication because Centerwell is a failure.

Centerwell has put me through the wringer with both their specialty pharmacy services, and their OTC benefits.

Humana authorized a specialty medicine, and Centerwell Specialty Pharmacy immediately took over the fulfillment without asking me or my doctor. I decided to go along/ give them a try. Three months later, I'd dealt with nondelivery, late delivery, damaged bottles, the wrong dosage delivered, random claims by Centerwell that the med was not authorized, and long hold times, hang-up calls, cold transfers, and general incompetence and unhelpfulness shown to both my doctor and myself. My doc's office called me one afternoon and said if I didn't switch pharmacies, she'd have to drop me as a patient, because Centerwell was wasting too much of everybody's time at the practice.

The OTC thing is less horrible, just aggressively mediocre: Poor selection online, high prices ($7 toothpaste I can get at the dollar store for $1.25), random drops of OTC items that were eligible previously, and Walmart telling me that Centerwell/ Humana/ NationsBenefits were refusing to authorize purchases of items that were previously whitelisted with Walmart. I was unable last month to use the benefit to obtain such things as razor blades, first aid supplies, and allergy medications, all items identical to ones I'd been able to get previously with the same benefit card. No explanation or assistance is offered.

There really do need to be more sanctions against companies that take billion$$$ of our tax dollars, and provide such terrible service. In the meantime, complain to your state's insurance commissioner, to Medicare, or to whomever handles these complaints in your jurisdiction.

Centerwell Pharmacy could not be any worse. They do not get your prescription orders correct. The app always has conflicting and incorrect ordering data and history. And when you call them the wait time is excruciatingly long and the chat is not much better. They ask you to leave a message. They may or may not return your call.

Infuriating lack of communication skills of phone representatives. Having to repeat instructions to people who do not comprehend the English language. Way to add stress to those of us who are already struggling with illness.

God awful. My first experience switching over a minor prescription went painlessly, if slow. Then I ordered something I really needed and here it is almost a month later, and I still don’t have it. Multiple calls have been met with ridiculous questions, long wait times, attitude, and all I wanna do is get my medication that I’ve paid for. I’m so sorry. I set up an account with Humana for my Medicare part D.

Centerwell Pharmacy, owned by Humana, is the most incompetent and disorganized pharmacy I ever worked with. Centerwell has had several prescriptions from my PCP for two weeks and has not shipped yet. I called several times and they always say the same thing " the order is being process"

I am not a customer (nor would I be at this point) I guess they do not confirm information and once again someone has used my email address.

Now I have loads of information I do not want about Someone else's prescriptions, when they get them, the dosage....stuff I don't need or want to know. I think it may be the same person as all the other times (he does not know his own email address and punches in mine)

Companies really need to do their due dilligence, this is not very acceptable.

There is no email, no social media contacts, or even a phone number to contact them (you have to be a member, and I am not a member) but if you sit on hold long enough the computer puts you through to a person, so no bonus points for that.

If I could give a “0” I would. Didn’t send orders when then they said orders were already in the mail. Avoided responding to my concern over the timelines of seizure meds. Therefore not trustworthy.

Well, the extremely long on hold time is very frustrating. I often have a helpful experience, but today was HORRIBLE! First of all, the representative wasn’t even listening to me. He continued repeating rx names, numbers, etc. that he must have picked from the air. This time, I had a problem with the language barrier. It became clear that this guy was CLUELESS! I asked to speak to someone else. GUESS WHAT! He transferred me to his supervisor in the US. She apparently didn’t have any correct info. She was very helpful, and fixed my issue immediately. She supposedly transferred me to the finance people to pay my huge deductible. I sat on hold FOREVER and finally terminated the call.

If I could give no stars I would. This is stupid that you have the wrong info for the doctor on 1 med but the other 5 are correct. Same doctor BTW. Then you send the request to a closed office instead of listening to me as to where you need to send it. You have made an 85 yr old woman go a week with out her heart meds. When I speak with a person there they say we sent it but yet they have sent it to a closed office. Then you want to argue that you have never filled that med when yes you did in December of 2025. You people and your customer service are a joke. Appalling is all I can say right now. Next call is to the BBB

Blood pressure medication reported as delivered, but they delivered it to old address from January. Address was changed on Jan 20th for Feb 4th. Not only did I change the address in Jan for new residence, I contacted Centerwell by phone to ensure they got new address. April 15th, meds went to old address and, of course, no new occupant did me the courtesy of a call, even though I am only 10 minutes away.

Centerwell said that the address had not been changed 'inside'. What??? MOSTLY, I AM SICK AND TIRED AND PISSED THAT CENTERWELL HAS NOW DECIDED TO OUTSOURCE CUSTOMER SERVICE TO NON-ENGLISH SPEAKING PEOPLE. I AM STRUGGLING TO UNDERSTAND THEM AND GETTING A SERIOUS MEDICAL PROBLEM EXPLAINED TO THEM IS IMPOSSIBLE. I AM LEAVING HUMANA END OF THE YEAR UNLESS THEY GET A NEW PHARMACY!
Lastly, I have to go days without blood pressure meds, get a refill from my doctor which will take a few days,
drive a ways to pick them up and pay at least a co-pay for them. Can't begin to tell you HOW HIGH my BLOOD PRESSURE IS RIGHT NOW!

Update same day: Contacted Centerwell again re are they still sending the refill no matter what? They are "still looking into it but looks like that will be "addressed in the next day or two". Should be delivered by next Monday (4/27). Eight days!

Centerwell was fine on the phone. But to interact on their website is the worst. It's like going into an endless loop with ZERO results.

center well are so mess up they can not fill my order on time they lie to me all the time these people do not care about people center well should get people who care about people and do not lie center well bull shit people all the time you get a 1 because you lie to me all day long and you all do not care about anytime about me

This is the most frustrating, inefficient business I have had the misfortune to deal with. Avoid them if you possibly can! (After MANY calls, and a total mistake by the company, I was polite and calm with yet another call center representative today…who hung up on me. This business - Humana - should be banned from working in the health field.

Their auto-order does not work. No one will tell you this. You will still need to go online to refill your RXs each time. The website is vague, so you can't tell with any certainty whether or not they have filled your RX. They are of NO HELP with any issues; they just act like everything is functioning perfectly. There needs to be some law passed to sanction these outfits; doctors have to take an oath to"do not harm", why don't pharmacy workers (they are part of one's medical team)? It was supposed to be here on the 14th...it's the 17th. I still don't know when my RX will arrive.

Centerwell pharmacy is hard to contact. I be on hold for 20 minutes or more most calls. You can get true help on the portal or dashboard every time I try to sign in to chat3 it says they busy cant help me even though its during the business days and hours. They claim the shipped and delivered my meds but they didnt. Only thing delivered was a cooler with an ice pack in it no meds.but when you do speak with them they are helpful and nice just good luck getting ahold of them

I had an order with three different prescriptions.

One had expired, and I had a new PCP.

I provided them with the name of the new PCP, and they claimed to have his numbers. They had the wrong ones.

They held up ALL THREE prescriptions, even though the problem was with one of them. I called them after five days, and they PROMISED to send the other two.

They didn't.

Called them again after another five days. It's now more than 11 days from the original auto-renew order and they haven't shipped out my BP and cholesterol medicines, which have plenty of refills and are from my current cardiologist.

They are very very annoying, call constantly and can't make one call for all scripts. They also like to call and question my doctor about prescriptions instead of just filling the dang thing, that wastes more time when I just want it filled because they have to track down my doctor. I can't stand dealing with this company and wish Humana would go back to being able to get your meds from the local pharmacy.

Cheap and terrible service. Needed a medication quickly, 5 days after Dr called it in, hadn't gone out yet. Ridiculous excuses. Said another 3-5 business days. Asked for it quicker, another fee, This was through Humana, bad experience all around.

Now 3 days later it gets worse. They offered to send the prescription to CVS, for 10 tablets while I wait. Went to CVS. They asked CVS to fill the entire prescription and I had to pay in full, it was not covered.
Then I received a notice that they do not cover this medication, there is nothing special about it, and I spent more than 2 hours on the phone with Humana and Centerwell. They did not say anything about this. Prescription sent in Monday, they tell me this Friday, and I am unable to change insurance.

absolutely worthless!
Absolutely NO CUSTOMER SERVICE.
I cannot gets my prescriptions refilled via the mail order option. There is no "customer service agent" available that can help or speak using English as a first language.
For the prescription service that is marketed for Medicare patients, this is absolutely the worse. Worse even then Express Scripts and that is pretty bad