This was my second attempt to change my email address and Tracey was brilliant. It was not a straight forward process and Tracey was extremely patient, friendly and professional. She made an unwelco... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have charged previous people debit who gave to me and run the business,I have a my council rate letter updated from taken over but they don’t want drop the charge and I don’t have a my lease agre... Mehr ansehen
Unternehmen hat geantwortet
Curtis was extremely helpful in arranging the change on our account and explaining the process between Thames & Castle. I felt that everything I needed to do and know was covered in a clear and profes... Mehr ansehen
Unternehmen hat geantwortet
I had such a lovely experience with Jaime at Castle Water. He was so friendly, patient and genuinely helpful with my enquiry. He explained everything clearly and made the whole process feel really e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
27.698 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Great customer service on the phone
Great customer service on the phone. Lewis Dorward was very helpful with my enquiry.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Hayley,
Thank you for leaving us a 5-star review. We are glad to hear that Lewis was very helpful and provided great service when resolving your query.
Kind regards,
Ellis
Heather was very helpful
Heather was very helpful
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Heather was very helpful when resolving your query.
Kind regards,
Ellis
I call today to make payment with phone…
I call today to make payment with phone person Rhys
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Rhys was helpful when resolving your query.
Kind regards,
Ellis
Very helpful and efficient
Michelle Sek was highly efficient in finding the information I required.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Saleh,
Thank you for leaving us a 5-star review. We are glad to hear that Michelle was efficient when resolving your query.
Kind regards,
Ellis
He is very good employee I very…
He is very good employee I very satisfied with his answers and help
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Harish,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor provided very good service when resolving your query.
Kind regards,
Ellis
Reece was amazing
Reece was amazing. I was quiet stressed about receiving an unexpected bill and he was calm and reassuring and understanding. We resolved the situation, thank You Reece.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Vanessa,
Thank you for leaving us a 5-star review. We are happy to hear that Reece provided amazing service when resolving your query.
Kind regards,
Ellis
Awful company
Awful company. Cancelled our direct debit without telling us, no communication since then about the cancellation. 10 months later we get a debt recovery letter trying to charge us over £1,000 for 10 months of missed payments of £38/month. Incredibly, the debt recovery company has the means to get in contact with us but Castle Water was somehow unable to notify us about any of this before going to debt recovery.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Iain
Thank you for taking the time to leave us a review and sharing your concerns. In order for us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this we will be in touch.
Kind regards,
Ellis
Easy to renew and helpful with queries…
Easy to renew and helpful with queries Russell at they Ayr branch was great, simple and easy renewal process
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Russell provided great and easy service when resolving your query.
Kind regards,
Ellis
Thomas was incredibly helpful
Thomas was incredibly helpful. Thank you
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Richard,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was incredibly helpful when resolving your query.
Kind regards,
Ellis
Thomas was a real gentleman very…
Thomas was a real gentleman very thorough and dealt with my quire perfectly very happy with the service I received today.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Andrew,
Thank you for leaving us a 5-star review. We are pleased to hear that Thomas was very helpful and happy to help when resolving your query.
Kind regards,
Ellis
the agent Michelle Sek understood my…
the agent Michelle Sek understood my request immediately and offered a good solution within minutes.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Michelle provided a solution to your query promptly.
Kind regards,
Ellis
Thomas Mills was extremely helpful and…
Thomas Mills was extremely helpful and is a credit to the company.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Julian,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was extremely helpful when resolving your query.
Kind regards,
Ellis
Chris in Scotland was very helpful and…
Chris in Scotland was very helpful and solved the issue
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Chris was very helpful when resolving your query.
Kind regards,
Ellis
Cheers to Shelby!
Shelby was great. She dealt with my query with efficiency and care. Fantastic service!
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Jake,
Thank you for leaving us a 5-star review. We are happy to hear that Shelby provided fantastic service was efficient and caring when resolving your query.
Kind regards,
Ellis
Excellent help in understanding our new…
Excellent help in understanding our new water bill and all the elements around our bill thank you
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a positive review. We are glad to hear that your advisor provided excellent service when resolving your query.
Kind regards,
Ellis
Answered call promptly and dealt with…
Answered call promptly and dealt with issue very effectively
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Eleni,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor was very efficient and prompt when resolving your query.
Kind regards,
Ellis
Lewis was great
Lewis was great. Very patient and understood what my query was.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Farhad,
Thank you for leaving us a 5-star review. We are pleased to hear that Lewis provided great service and was very patient when resolving your query.
Kind regards,
Ellis
Thomas was very helpful and answered…
Thomas was very helpful and answered all my questions. Very happy with Thomas
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was very helpful when resolving your query.
Kind regards,
Ellis
Connor Neal resolved my query quickly
Connor Neal resolved my query quickly. Thank you.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Teri,
Thank you for leaving us a 5-star review. We are happy to hear that Connor resolved your query efficiently.
Kind regards,
Ellis
Really gud customer service by sarah…
Really gud customer service by sarah byers
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Sarah provided really good service when resolving your query.
Kind regards,
Ellis
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