This was my second attempt to change my email address and Tracey was brilliant. It was not a straight forward process and Tracey was extremely patient, friendly and professional. She made an unwelco... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have charged previous people debit who gave to me and run the business,I have a my council rate letter updated from taken over but they don’t want drop the charge and I don’t have a my lease agre... Mehr ansehen
Unternehmen hat geantwortet
Curtis was extremely helpful in arranging the change on our account and explaining the process between Thames & Castle. I felt that everything I needed to do and know was covered in a clear and profes... Mehr ansehen
Unternehmen hat geantwortet
I had such a lovely experience with Jaime at Castle Water. He was so friendly, patient and genuinely helpful with my enquiry. He explained everything clearly and made the whole process feel really e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
27.698 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Good experience.
Rang with a query on multiple accounts we have with Castle Water. Spoke to Alyxandra Drysdale. She was courteous, knowledgeable and extremely helpful.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Alyxandra was extremely helpful, knowledgeable and courteous when resolving your query.
Kind regards,
Ellis
Very helpful and rectified the two…
Very helpful and rectified the two issues presented to him. Thanks
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Chris understood my query and resolved…
Chris understood my query and resolved it quickly and efficiently. He was also very pleasant and courteous.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Valerie,
Thank you for leaving us a 5-star review. We are pleased to hear that Chris was very pleasant, courteous and efficient when resolving your query.
Kind regards,
Ellis
Lianne Sinclair was very helpful and…
Lianne Sinclair was very helpful and gave me all the information I required with a follow up email. Excellent Customer Service
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Jackie,
Thank you for leaving us a 5-star review. We are happy to hear that Leanne was very helpful and provided excellent service when resolving your query.
Kind regards,
Ellis
William was very pleasant but just…
William was very pleasant but just passed me over to South East Water. I am not a SE Water Customer I am a Castle Water customer and I was hoping someone from Castle Water would solve my problem rather than just passing the buck.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a review and sharing your concerns.
As your water retailer, we manage your account and can liaise with the relevant wholesaler where assistance involving the physical water network or meter is required. We have passed your account to the relevant team to review your query.
Kind regards,
Ellis
good service
Unlike other utility companies terminating my contract was simple.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Robert,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided good service when resolving your query.
Kind regards,
Ellis
Very helpful assistance from Chris in…
Very helpful assistance from Chris in Castle Water Customer Service
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mrs Ball,
Thank you for leaving us a positive review. We are glad to hear that Chris was very helpful when resolving your query.
Kind regards,
Ellis
The advisor was a very kind and…
The advisor was a very kind and professional and provided the information and settle the matter
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Zulfiqar
Thank you for leaving us a 5-star review. We are pleased to hear that your advisor was very kind and professional when resolving your query.
Kind regards,
Ellis
Leanne was very helpful
Leanne was very helpful. My questions were answered very well and I felt listened to. Great customer service.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Adam,
Thank you for leaving us a 5-star review. We are happy to hear that Leanne was very helpful and provided great service when resolving your query.
Kind regards,
Ellis
A really quick and accurate response
A really quick and accurate response. Sarah Byers assisted us and she was really helpful. Couldn't fault her communication and answered the questions we had really quickly. Thanks Sarah!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Sarah was very helpful, quick and accurate when resolving your query.
Kind regards,
Ellis
He sorted my issue
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. It is great to hear that your advisor was helpful when resolving your query.
Kind regards,
Ellis
very good service
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided very good service when resolving your query.
Kind regards,
Ellis
My query was answered quickly
My query was answered quickly, expertly and politely by Chris Campbell. Can't recommend highly enough.
on the other hand, Castle Water's systems need a kick up the mainframe!!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi James,
Thank you for leaving us a 5-star review. We are glad to hear that Chris was quick and polite when resolving your query. We appreciate your feedback and will take your comments on board.
Kind regards,
Ellis
Michelle Sek was very helpful
Michelle Sek was very helpful. I was having issues on the portal, Michelle was quick and efficient helped me create a case for my query.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Louise,
Thank you for leaving us a 5-star review. We are pleased to hear that Michelle was very helpful, quick and efficient when resolving your query.
Kind regards,
Ellis
Sarah Byers was very helpful and looked…
Sarah Byers was very helpful and looked into the issue very promptly, understood it and found a solution for it.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Sandra,
Thank you for leaving us a 5-star review. We are happy to hear that Sarah was very helpful and prompt when resolving your query.
Kind regards,
Ellis
Great Service
My support query was handled promptly and efficiently by Michelle Sek, who was very polite and helpful. Great service, thank you.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Jim,
Thank you for leaving us a 5-star review. We are pleased to hear that Michelle was very helpful, polite, prompt and efficient when resolving your query.
Kind regards,
Ellis
Good customer service
Leanne took the time to call me to resolve a particular issue rather than rely on lots of back & forth emails.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Andy,
Thank you for leaving us a 5-star review. We are Glad to hear that Leanne took the time to review your query.
Kind regards,
Ellis
I contacted Castle Water last week and…
I contacted Castle Water last week and was expecting the agent Rhys to Email me the information for the portal.
I looked into my spam today and found it. I have now added the email into my contacts.
Thanks for sending the email Rhys.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Rhys was helpful when sending you information by email
Kind regards,
Ellis
Excellent customer service
Patricia Furie provided excellent customer service an dealt with my enquiries very efficiently. It is great that you get to speak to someone so quickly at Castle Water.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Patricia provided excellent service and was very efficient when answering your query.
Kind regards,
Ellis
Excellent support today
Mhari was excellent sorted out my query in a few minutes. Everything explained clearly and the link reached my email in a few minutes. You really do need more people who are so very kind and helpful to join Castle Water.
Thank you very much Mhari
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Mhairi provided excellent service was kind and helpful when resolving your query.
Kind regards,
Ellis
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