This was my second attempt to change my email address and Tracey was brilliant. It was not a straight forward process and Tracey was extremely patient, friendly and professional. She made an unwelco... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have charged previous people debit who gave to me and run the business,I have a my council rate letter updated from taken over but they don’t want drop the charge and I don’t have a my lease agre... Mehr ansehen
Unternehmen hat geantwortet
Curtis was extremely helpful in arranging the change on our account and explaining the process between Thames & Castle. I felt that everything I needed to do and know was covered in a clear and profes... Mehr ansehen
Unternehmen hat geantwortet
I had such a lovely experience with Jaime at Castle Water. He was so friendly, patient and genuinely helpful with my enquiry. He explained everything clearly and made the whole process feel really e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
27.698 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Josh was very helpful & sorted problem…
Josh was very helpful & sorted problem straight away
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Fiona,
Thank you for leaving us a 5-star review. We are happy to hear that Josh was very helpful when resolving your query.
Kind regards,
Ellis
Good telephone service
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that your advisor provided great service when resolving your query on the phone.
Kind regards,
Ellis
Castle Water
Francesca Cafolla was courteous and responded to my queries over billing. With thanks.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a positive review. We are happy to hear that Francesca was courteous when resolving your query.
Kind regards,
Ellis
very good customer service
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor provided very good service when resolving your query.
Kind regards,
Ellis
Super helpful staff sorting out an admin challenge
We had some minor admin challenges when adding in another business location. Castle Water was extremely easy to deal with and Carol Logan took time and was extremely helpful sorting it out. She was really helpful, patient and made absolutely sure that we were happy with the outcome.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Hedley,
Thank you for leaving us a 5-star review. We are happy to hear that Carol was extremely helpful and patient when resolving your query.
Kind regards,
Ellis
Chris Campbell was very helpful and…
Chris Campbell was very helpful and positive. He made a potentially painful task (updating contact details from a deceased predecessor as treasurer) very straightforward
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Christian,
Thank you for leaving us a 5-star review. We are glad to hear that Chris was very helpful, straightforward and positive when resolving your query.
Kind regards,
Ellis
the gentlaman dealing with me on the…
the gentlaman dealing with me on the phone was very helpful
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mark,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Really helpful support from John gave…
Really helpful support from John gave me all the answered I needed and in depth to help me understand my concerns really down to earth guy couldn’t be happy with the help
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Louis,
Thank you for leaving us a 5-star review. We are pleased to hear that John was very helpful when resolving your query.
Kind regards,
Ellis
Heather Stevenson really helped me…
Heather Stevenson really helped me understand what we needed to do, which had been a confusion for a long time!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Lisa,
Thank you for leaving us a 5-star review. We are pleased to hear that Heather was very helpful when resolving your query.
Kind regards,
Ellis
Calum Wilson provided excellent…
Calum Wilson provided excellent customer service with a water meter issue.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi John,
Thank you for leaving us a 5-star review. We are glad to hear that Calum provided excellent customer service when resolving your query.
Kind regards,
Ellis
Thomas had been very helpful and…
Thomas had been very helpful and supportive. Excellent customer service
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Rajan,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was very helpful and supportive when resolving your query.
Kind regards,
Ellis
Amazing work by Rhys today
Amazing work by Rhys today. I had a query which I thought would have been very complex but i was reassured by Rhys and he provided the next steps to have it resolved.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mr Patel,
Thank you for leaving us a 5-star review. We are pleased to hear that Rhys provided amazing service when resolving your query.
Kind regards,
Ellis
We had a question regarding the billing…
We had a question regarding the billing for the account which was resolved by Rhys.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Omar,
Thank you for leaving us a 5-star review. We are glad to hear that Rhys answered all your questions when resolving your query.
Kind regards,
Ellis
Great customer service from Robert
Great customer service from Robert, thank you!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Christopher,
Thank you for leaving us a 5-star review. We are happy to hear that Robert provided great service when resolving your query.
Kind regards,
Ellis
Meter Reading query
I was transferred to a live agent quickly after the AI agent couldn't handle my query. My query was deal with by Jack Ford who was very helpful and answered and resolved my query promptly.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi David,
Thank you for leaving us a 5-star review. We are pleased to hear that Jack was very helpful and prompt when resolving your query.
Kind regards,
Ellis
Customer support
Customer support - my customer support adviser was Christopher Milligan, and he was very knowledgeable and informative. He helped me with my query and resolved it whilst on the telephone.
I couldn't have asked for a better service
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Christopher was very knowledgeable and well informed when resolving your query.
Kind regards,
Ellis
Castle Water take no regard for the…
Castle Water take no regard for the wishes or needs of their customers and circumstances which have arisen which has delayed payment of invoices. Interest and charges, sometime hefty charges are added to accounts which are way more than the actual outstanduing charges.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a review. Based on our records, invoices were issued to the email address that is registered to the account. As the email address held was valid, we rely on customers to let us know if their contact details change to help ensure important correspondence is received.
We appreciate your concerns and your account is being reviewed by the relevant team. If you have any further questions please do not hesitate to contact us via the case on your portal or our live webchat.
Kind regards,
Ellis
Great service from Castle Water
Great service from Castle Water. The team is always friendly and helpful, making it easy to manage our account. Communication is clear, and any questions are dealt with promptly. Overall, a very positive experience.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Katarzyna,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was helpful, friendly and prompt when resolving your query.
Kind regards,
Ellis
Excellent problem solving
Made the mistake of entering the wrong meter reading. Phoned and very quickly got a very helpful response. The kind young man sorted the problem very quickly and didn’t criticise me even though he was fully entitled to do so!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mr Slater,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful and quick when resolving your query.
Kind regards,
Ellis
The Castle Water Customer Services are…
The Castle Water Customer Services are exceptionally good (in this case Melissa)
I have had a number of issues with Castle Water back office services which has necessitated me to phone CS more than I would have wished. It also usually takes a while to get through. However, once you do, they try to be as helpful as they possibly can. Back office has improved but still has a little way to go eg regularity of bill receipt. Seems to vary for no particular reason.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Andrew,
Thank you for leaving us a review. We are happy to hear that your Melissa was helpful when resolving your query. If you have any further concerns please do not hesitate to contact us via the portal or using our live webchat.
Kind regards,
Ellis
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