I have contacted Castle Water today and spoke with Jamie Hulme regarding the company`s account. He heard my complaint and within less than 5 minutes the matter was resolved and confirmed by email at... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an ultimately good experience with Castle Water , after I had been helped by a very nice lady called Carole Logan. It started off very badly when I had a very punitive fine applied for late se... Mehr ansehen
Unternehmen hat geantwortet
Sarah Byers Customer Service was excellent she was prompt and dealt with my query quickly and efficiently. Raising the case within minutes to get the new meter added to the account so we can continue... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from Malissa. She addressed all of my concerns and dealt with every request efficiently and professionally. She helped me arrange for the credit on one of our company a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
27.679 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
I spoke to Francesca who was very…
I spoke to Francesca who was very helpful
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Vinny,
Thank you for leaving us a 5-star review. We are pleased to hear that Francesca was very helpful when resolving your query.
Kind regards,
Ellis
Had an issue with billing
Had an issue with billing. Customer Service operative was very helpful and resolved my issue.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Lovely helpful man I just spoke with
Lovely helpful man I just spoke with
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Diana,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was lovely and provided 5-star service when resolving your query.
Kind regards,
Ellis
Jacksson was very helpful helping me…
Jacksson was very helpful helping me step by step to fill in a refund request
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Margot,
Thank you for leaving us a 5-star review. We are happy to hear that Jacksson was very helpful when resolving your query.
Kind regards,
Ellis
Elliot was super helpful with my query…
Elliot was super helpful with my query regarding a refund.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Olivia,
Thank you for leaving us a 5-star review. We are glad to hear that Elliot was very helpful when resolving your query.
Kind regards,
Ellis
Excellent customer service from Melissa.
Excellent customer service from Melissa. She handled my query promptly and efficiently from start to finish, and her professionalism throughout was outstanding.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Stephen,
Thank you for leaving us a 5-star review. We are happy to hear that Melissa provided excellent service was prompt, professional and efficient when resolving your query.
Kind regards,
Ellis
Josh was very helpful & sorted problem…
Josh was very helpful & sorted problem straight away
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Fiona,
Thank you for leaving us a 5-star review. We are happy to hear that Josh was very helpful when resolving your query.
Kind regards,
Ellis
Good telephone service
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that your advisor provided great service when resolving your query on the phone.
Kind regards,
Ellis
Castle Water
Francesca Cafolla was courteous and responded to my queries over billing. With thanks.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a positive review. We are happy to hear that Francesca was courteous when resolving your query.
Kind regards,
Ellis
very good customer service
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor provided very good service when resolving your query.
Kind regards,
Ellis
Super helpful staff sorting out an admin challenge
We had some minor admin challenges when adding in another business location. Castle Water was extremely easy to deal with and Carol Logan took time and was extremely helpful sorting it out. She was really helpful, patient and made absolutely sure that we were happy with the outcome.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Hedley,
Thank you for leaving us a 5-star review. We are happy to hear that Carol was extremely helpful and patient when resolving your query.
Kind regards,
Ellis
Chris Campbell was very helpful and…
Chris Campbell was very helpful and positive. He made a potentially painful task (updating contact details from a deceased predecessor as treasurer) very straightforward
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Christian,
Thank you for leaving us a 5-star review. We are glad to hear that Chris was very helpful, straightforward and positive when resolving your query.
Kind regards,
Ellis
the gentlaman dealing with me on the…
the gentlaman dealing with me on the phone was very helpful
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mark,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Really helpful support from John gave…
Really helpful support from John gave me all the answered I needed and in depth to help me understand my concerns really down to earth guy couldn’t be happy with the help
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Louis,
Thank you for leaving us a 5-star review. We are pleased to hear that John was very helpful when resolving your query.
Kind regards,
Ellis
Heather Stevenson really helped me…
Heather Stevenson really helped me understand what we needed to do, which had been a confusion for a long time!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Lisa,
Thank you for leaving us a 5-star review. We are pleased to hear that Heather was very helpful when resolving your query.
Kind regards,
Ellis
Calum Wilson provided excellent…
Calum Wilson provided excellent customer service with a water meter issue.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi John,
Thank you for leaving us a 5-star review. We are glad to hear that Calum provided excellent customer service when resolving your query.
Kind regards,
Ellis
Thomas had been very helpful and…
Thomas had been very helpful and supportive. Excellent customer service
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Rajan,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was very helpful and supportive when resolving your query.
Kind regards,
Ellis
Amazing work by Rhys today
Amazing work by Rhys today. I had a query which I thought would have been very complex but i was reassured by Rhys and he provided the next steps to have it resolved.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mr Patel,
Thank you for leaving us a 5-star review. We are pleased to hear that Rhys provided amazing service when resolving your query.
Kind regards,
Ellis
We had a question regarding the billing…
We had a question regarding the billing for the account which was resolved by Rhys.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Omar,
Thank you for leaving us a 5-star review. We are glad to hear that Rhys answered all your questions when resolving your query.
Kind regards,
Ellis
Great customer service from Robert
Great customer service from Robert, thank you!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Christopher,
Thank you for leaving us a 5-star review. We are happy to hear that Robert provided great service when resolving your query.
Kind regards,
Ellis
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