I have contacted Castle Water today and spoke with Jamie Hulme regarding the company`s account. He heard my complaint and within less than 5 minutes the matter was resolved and confirmed by email at... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an ultimately good experience with Castle Water , after I had been helped by a very nice lady called Carole Logan. It started off very badly when I had a very punitive fine applied for late se... Mehr ansehen
Unternehmen hat geantwortet
Sarah Byers Customer Service was excellent she was prompt and dealt with my query quickly and efficiently. Raising the case within minutes to get the new meter added to the account so we can continue... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from Malissa. She addressed all of my concerns and dealt with every request efficiently and professionally. She helped me arrange for the credit on one of our company a... Mehr ansehen
Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
27.679 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The person i talked to today Customer…
The person i talked to today Customer service was really good and the worker was really nice and helped us out
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mr Urlu,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided really good service and was very nice when resolving your query.
Kind regards,
Ellis
Antwort von Castle Water
Hi Steve,
Thank you for leaving us a 5-star review. We are glad to hear that Lewis was very helpful when resolving your query.
Kind regards,
Ellis
Antwort von Castle Water
Hello Jackie,
Thank you for leaving us a 5-star review. We are pleased to hear that Declan was very helpful when resolving your query.
Kind regards,
Ellis
Craig McWalter is very helpful
Craig McWalter is very helpful, polite, and professional. They understood my concern and provided a clear and timely solution. I really appreciate their support and excellent customer service.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Monika,
Thank you for leaving us a 5-star review. We are happy to hear that Craig was very helpful, polite and professional when resolving your query.
Kind regards,
Ellis
melissa was very helpful and patient
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Melissa was very helpful and patient when resolving your query.
Kind regards,
Ellis
Spoke to Carole Morgan yesterday
Spoke to Carole Morgan yesterday. She was so helpful, friendly and professional. We need so many more Carole’s in customer services. She is an asset to Castle Water. Thank you
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Theresa,
Thank you for leaving us a 5-star review. We are glad to hear that Carole was very helpful, friendly and professional when resolving your query.
Kind regards,
Ellis
Heather assisted with our queries
Heather assisted with our queries, Great Service⭐️⭐️⭐️⭐️⭐️
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Heather provided great service when resolving your query.
Kind regards,
Ellis
Perfect customer service with Leanne
I did an online chat today with Leanne Sinclair. I was a bit confused over my invoices. Leanne very quickly explained everything which was fine and sent me links to the invoices. Perfect customer service! Thank you Leanne :-)
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Sharon,
Thank you for leaving us a 5-star review. We are happy to hear that Leanne provided perfect service when resolving your query.
Kind regards,
Ellis
Advisor
Advisor - Sarah Byers - was extremly efficient and helpful
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mark,
Thank you for leaving us a 5-star review. We are happy to hear that Sarah was extremely efficient and helpful when resolving your query.
Kind regards,
Ellis
Very efficient service from John…
Very efficient service from John Winter, and sorted what I needed :-)
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Nicola,
Thank you for leaving us a 5-star review. We are happy to hear that John was very efficient when resolving your query.
Kind regards,
Ellis
Excellent service
I phoned to request a copy a of a document will all details required by a new tenant and Francesca emailed me the document with 5 minutes, thank you very much
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Peter,
Thank you for leaving us a 5-star review. We are glad to hear that Francesca was very efficient when resolving your query.
Kind regards,
Ellis
Calum was really helpful and…
Calum was really helpful and professional throughout. He explained everything clearly and concisely, making the whole process straightforward and easy to understand. My query was solved and reassured by him.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Calum was very clear and concise when resolving your query.
Kind regards,
Ellis
Customer support query
I had a customer support conversation and Jamie Hulme from Castle water dealt with my query. He was excellent and very efficient and polite, and the matter was resolved very quickly.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Jonathan,
Thank you for leaving us a 5-star review. We are pleased to hear that Jamie was very efficient and polite when resolving your query.
Kind regards,
Ellis
Excellent Customer Service
The Advisor Melissa Ditchfield was very helpful and knowledgeable. Melissa explained everything to me and was very patient and took time to ensure everything as she was sharing a lot of information with me.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Marilyn,
Thank you for leaving us a positive review. We are happy to hear that Melissa was very helpful, knowledgeable and patient when resolving your query.
Kind regards,
Ellis
Antwort von Castle Water
Hello Jerry,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided excellent service and communication when resolving your query.
Kind regards,
Ellis
I was helped by Lewis Dorward
I was helped by Lewis Dorward who was very helpful, patient and polite. Sadly the problem wasn't completely solve due to the online system not working correctly but Lewis solved my problem some how.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Ann,
Thank you for leaving us a positive review. We are pleased to hear that Lewis was very helpful, patient and polite when resolving your query.
Kind regards,
Ellis
Still charging me for water I'm not…
Still charging me for water I'm not using. They think its perfectly ok that I should wait 8 months plus for action to be taken. If I could I would change suppliers.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Angus,
Thank you for leaving us a review and sharing your concerns.
I can see our team has been in touch regarding your query and reviewing the account. If you have any questions regarding your account please do not hesitate to contact us via the portal and our team will be happy to review this
Kind regards,
Ellis
Excellent and friendly service
Excellent and friendly service
All issue sorted
Many thanks
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
HI Bernard,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was friendly and provided excellent service when resolving your query.
Kind regards,
Ellis
Kelseigh Clark was great
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Kelseigh provided great service when resolving your query.
Kind regards,
Ellis
Francesca dealt with my enquiry very…
Francesca dealt with my enquiry very quickly and effectively
Thank you
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca was very quick and efficient when resolving your query.
Kind regards,
Ellis
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.