Castle Water Bewertungen 

I was very happy with my recent experience with an agent on the chat site. I am normally sceptical about using chats on websites as they don’t always answers your queries. I was pleasantly surprised with this experience. I had an urgent issue which needed resolving regarding a bill and I was put onto an Agent called Craig. I explained the problem and he quickly and efficiently looked into for me. After a while the chat session timed out and I thought oh no here we go again but no this was different he then emailed me to say that our session had timed out but he had solved the issue for me. So thank you very much.

Personable and knowledgeable

Melissa was very personable and helped with the query I had.

Attention: Robert Boshoff
This exceptionally high appreciation note is directed for Mr. Robert Boshoff, Senior Customer Service Advisor.
I wish to express my sincere and heartfelt appreciation for the exceptional help and support Mr Bishoff has given me in resolving my long-standing issue.
His professionalism, and personal commitment to getting my issue properly resolved have made a tremendous difference. I am particularly grateful for the effort he made in arranging the refund of the additional charges that I had been paying over a period of four years (approx.) under Non-household billing to Castle Water instead to Thames Water (household billing).
It is rare to come across someone who takes such genuine ownership of a problem and goes the extra mile to help.
Thank you once again, Mr Bishoff. I am genuinely very grateful for your exceptional help and kindness, and I wanted to make sure that your efforts did not go unrecognised.
DR B P Sinha.

Had a tricky problem, with an random, inaccurate meter reading, which took Rhys some time to sort, but he got there in the end!
Appreciated his tenacity and patience.

Thanks so much to Sarah Byers! They were incredibly helpful and resolved my issue quickly and kindly. Really appreciated!

Needed to change details on my account Melissa Ditchfield in Customer Service was speedy and efficient
Great service
Thank you
Sonia

my bill was incorrect, and it was rectified quickly and new bill to be sent soon

simple answers no complications answered the phone quickly no waiting

Customer dashboard is awful, customer service is non existent.
We opened up an account in August we made our first payment. Then they closed the account and want us to open a new one again. No explanation no phone call and the dashboard they use needs a training course to navigate.

The customer support agent, Edward Traynor, was exceptional in his professional approach and knowledge to resolve my queries. A 5 star rating for politeness and customer service.

I rang and Curtis answered. I had some information for Castle Water which he took on board and was most grateful.
While I was on he offered to take my payment witch saved me some time.
Very helpful chap.
Kind regards Chris.

We spoke to Sophie today regarding an issue and she dealt with our enquiry straight away giving excellent customer service

Ewen was extremely helpful and dealt with my inquiries very proffesionally.

Melissa ditchfield, made my call and request absolutely 💯 absolutely brilliant.

Bekki was very patient and thorough when assisting with my query today.

Stated that billing would be backdated when a meter was installed. Then once meter installed refused to backdate. This resulted in a bill of nearly £600 for unmetered water that was not used. Customewr service was poor then links requesting feedback did not work. No solution just pay pay pay :(

I was treated with courtesy and efficiency.

Declan was so polite, helpful and friendly. Excellent customer service. Thank you!

I called today and spoke to William. He was amazing and helped me with all my questions and queries. Excellent customer service. Thank you. Highly recommended.